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Spas Direct
4.4 from 688 reviews · View Statistics
Listing monitored by Spas Direct

Reviews

3.5
52 reviews
  • Value for Money
    4.8 (26)
  • Cleaning & Maintenance
    4.9 (26)
  • Product Quality
    4.7 (26)
  • Return Claim MadeYes (4) · No (23)
  • Shipping
    4.6 (11)
  • Customer Service
    4.8 (6)
  • Warranty Claim MadeYes (28) · No
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Excellent aftercare service

published

Professional and thorough work done by the gentleman sent out to fix our spa on Friday afternoon. He was very knowledgeable and thorough with his whole approach to the problem.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationKenwick W.A.
Warranty Claim MadeYes
Purchase TypeSpa
gregory.anderson
gregory.andersonSouth East Queensland, QLD

Warranty & Aftersales care

published

Our spa had no power or anything over the weekend, we contacted Spas Direct via website, we were freaking out expecting the worst and a very costly repair, we were called back within 24hours and all it turned out to be was a blown .75c fuse! Awesome service!

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Natalie
NatalieSouth East Queensland, QLD

My spa is now my oasis!

published

We love our spa and use it every night to relax. I no longer have the aches and pains I used to. Very easy to maintain as the spa pretty much operates itself other than manual chemical intervention which if you have never owned one before can be tricky at first but you soon get the hang of it.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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David Barrett
David BarrettSydney, NSW

Life got better when I got this! Very happy!

published

We use our spa very often, and it is simple to maintain, all we need to do is add chemicals and than the spa does all the rest. It’s amazing!

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Kristy
Kristy
  • 2 reviews
  • 1 like

Love our plunge pool

published

The plunge pool is such a good investment, have a swim or sit and relax in the spa all year round. Minimal cleaning involved which is a win for us.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
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The reviewer stated that an incentive was offered for this review

Josh Mc
Josh McSouthwest, VIC
  • 2 reviews

Great spa

published

Great spa, just been a long wait for our headrests to come in under warranty. Not sure what’s happening? We use our spa atleast once a week, so easy to maintain

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Byron Bay Bliss

published

The Byron has been a great purchase for our family. It is used pretty much a daily basis. Brings the family together. Great value for money
Easy to maintain & clean

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised Review No
Warranty Claim MadeYes
Purchase TypeSpa
Kevin
KevinMid North Coast, NSW

Best thing ever

published

We couldn't be happier with our purchase of the Maui Deluxe Spa, that coupled with the fact Spas Direct is easy to deal with and great customer service.
We use our spa every day.

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Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Debbo
DebboGreater Melbourne (Outer), VIC
  • 3 reviews
  • 4 likes

So glad we got this all going before lockdown

published

4 boys and lockdown driving them crazy, glad to have this bad boy up and running to keep us all entertained, one rule, mum gets 10 minutes to herself after a week of remote learning done

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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCambrrfield Victoria
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Kristy Read
Kristy ReadMelbourne
  • 3 reviews
  • 2 likes

The Best Buy we ever made. Couldn’t live without it

published

Our spa Is perfect for all year round! We use our spa consistently and the whole family loves it. The perfect way to enjoy some time out and just relax.

Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Leanne morgan
Leanne morganGreater Melbourne (Outer), VIC

Love my spa and spas direct have been so helpful

published

Every night we are in our spa. The kids and myself both love it. Service on delivery was great and on time and super friendly. Very easy and simple to do.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Elizabeth and Wayne
Elizabeth and WayneRichmond-Tweed, NSW

Long time dream is here

published

-After a small hiccup with the touchpad we have not looked back. During the warm months we were in it almost every afternoon, and sometimes till the wee hours of the night. Now in the cooler months we are in it on the weekends with the temperature turned up a little, with Solar on the house, its not costing anything to run. Love love love our spa.(4 friend have since brought one from Spas direct & are happy too).

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Bob G
Bob GCentral Highlands and Goldfields, VIC
  • 2 reviews

Excellent addition to our home

published

In warmer weather our spa is used almost continuous. We have a large family who visit with their children the spa is in huge demand.
I couldn't imagine life without

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Shannon R
Shannon RHunter Region, NSW
  • 3 reviews
  • 1 like

Happy with our Maui Deluxe

published

We bought our spa in January this year and it has been excellent value for money. We have never owned a spa, but are so happy we decided to purchase. Our kids love it. My sister has one similar from Spas Direct and was the one who recommended the company. We both love our spas.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

Great spa,

published

Spas direct are easy to deal with, customer service is very good, had a warranty claim for the touchscreen and it was dealt with well and replacement screen was sent asap.
The swim spa we've got is fantastic and the whole family use it regularly, it's easy to maintain and the chemicals are reasonably cheap.
We have solar panels which keeps the bills down.
I would recommend spas direct.

Value for Money
Cleaning & Maintenance
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Glenn Boston
Glenn Bostonasked
QLD, Gold Coast

Hi
i have purchased a spa 8 months ago and i am trying to find a manual i can look at on your spas direct page but none of the touch pads are the same as our think it is a 2017 Californian grande buy the plate how can i find one or could some one email me one thanks tried online help but no response thanks Glenn Boston

1 answer
Robyn
Robyn

Glenn l also have purchased a spa and con not find any manuals for it even though i have emailed them numerous times

Russell G.
Russell G.asked
Spas Direct Online Store

when filling new spa is the water filled through the what appears to be a "in" designated inlet next to a out designated outlet on side of spa and we received a filter wrapped in foam protection do we have to put filter in before filling and using spa

No answers
Tom
Tomasked
Spas Direct Online Store

How come you can cancel invoice 106220 above and stop zip and when we ask you wont? Our invoice 105954 we ask to be cancelled as noone can tell us where the spa is or when we get it and told you dont cancel?? Told you emailed and we have checked and received nothing...nothing in spam..asked to be resent...nothing.... its been over 4 months...zio said you can cancel. Seeing above shows you can cancel..why dont you respond and cancel?

No answers
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