Reviewer Photos & Videos
Hi, while I was extremely happy with the service & product from Specsavers Burnie, I was disappointed to see an add on the TV of 50% discount posted only days after I ordered & payed for products.
Next time I will shop around rather that go direct to specsavers as I believe they should have advised me of the up comming sales promotion
Specsavers Optometrists & Audiology - Brisbane CBD East Excellent service
I had a contact lense mishap this morning on the bus to work and Neil and the team rescued me and gave me a spare. Thank you! Great service!!
Julley & Luke looked after me today at Riverton Specsavers. They were both VERY patient while I took forever to choose my new glasses. Very efficient & professional. Lots of styles to choose from & the staff are happy to help. Would definately recommend this specsavers
Terrible service and quality
I normally don't leave reviews unless I'm extremely impressed or extremely UNIMPRESSED. Unfortunately, in this case, I'm seriously UNIMPRESSED. I went in with a warranty issue, and asked whether it was covered by warranty. I brought in my glasses to show them, and explained everything to them. I wasn't too concerned either way, if it isn't covered, it isn't covered. What really disappointed me was that the person who served me went and checked with her manager, and then told me it was covered. Went ahead and ordered my replacement glasses and ...then asked me to pick it up later. I returned to pick it up when it was ready, only to be told that there must be a miscommunication from me to them as I didn't tell them everything. (Trying to pin the blame on me). I told them I explained everything on the day, even brought my glasses in to show them, and honestly, I would have been ok if they said it wasn't under warranty. What truly disappointed me was, they DIDNT EVEN APOLOGISE. Kept saying it's a miscommunication. If you misunderstood, and put people out as a result, shouldn't you at least say SORRY???
Great store and people !
Customer service is awesome and had my glass frames fixed quickly by Jason who was very polite and helpful in no time. Thanks !
Pushy sales strategy!
Having some spare time, I was checking out glasses at the Springfield Qld store. Service lady was straight onto me, very nice, very efficient and had me booked in for an eye test in no time. Thinking this was great, I had a little more time to peruse their fairly uninspiring collection when another sales lady tried to do the exact same process as the first. I had to repeatedly tell her that the other lady did this... Went for my eye test, satisfied with that part I asked for a print of my prescription and before I even leave the booth there's y...et another lady who sits me down and starts explaining why I need to upgrade to a better level of multi-focals than the standard which apparently isn't very good. Seriously, I felt like a cow at the meat works. I was not happy with the service and it's not an experience I'll be tolerating again.
It is a Disaster with my glasses
I bought a pair of High end glasses as per their ratings by paying $399 for a pair. It wasn't even 3months passed by. This morning one arm of the glasses came off. I cant find the screw. it is impossible to see a screw without the glasses as it fts into a tiny hole.
Imagine having a low end pair of glasses. I am very disappointed with this product.
do not use them - deceiving advertising
all discounts and specials come with so many conditions attached which in the end, a pair of glasses was going to cost me $500, as they were forcing me to get premium lenses instead of standard if I also wanted thinner lenses. All their marketing does not tell you upfront and transparently what the plethora of conditions they improse. I wasted my time with these people, I will never come back. Do not recommend
I will never go back to Specsavers
Went in for eye test the guy chose the frames for me meaning I ultimately did not get to choose my own frames. He also told me how I should wear the glasses like pushed right up against my eyes that the lens were touching the tip of my eyelashes. I told him that this did not feel comfortable for me but it fell on deaf ears. Glasses come back and I couldn't even leave them on because they made me feel dizzy. I sat in the store for an hour listening to them go on about why I shouldn't choose bifocals over multifocals. Mind you I never wanted mult...ifocals only bifocals. I paid almost $500 for these glasses and they did not care one iota that I was not satisfied with them. Eventually I felt defeated (as they just refused to listen) and I agreed to take them home for a month. I was even in tears at one point in the store. Once home one arm was tight on the frame and the other more loose so they are always tilted. Whenever I wear them to read I have to push them up the over the bridge of my nose and actually hold my glasses there until I finish reading and when I want distance I have to bring them back down to sit on the middle of my nose. I am furious with Specsavers and will never purchase from them ever again.
I found the glasses I wanted pretty easily, and was satisfied with what I had gone for. They were the 'top of the line' rimless ultralights and in no way cheap. I bought both reading glasses and progressives.
On pick up, the glasses looked like they were thrown together in a hurry. The bar across the nose was not horizontal, and, due to the fact they were fixed with two holes on both sides, in no way adjustable. I pointed this out in the shop, but the sales staff apparently couldn't see it. Further, the focal point with the progressives was v...ery small, and hard to read with. I was told they take some adjustment. I took them away with me to 'give it a go'. Confirmed, beyond any doubt, that he glasses are out of alignment. One of the selling points for getting prescription glasses over readers was that my eyes have different reading strengths. Interestingly, my $20 off the shelf readers allow both eyes to see clearly; the prescription ones leave on eye unable to fully focus... not ideal. Further, the progressives prove almost impossible to find a point where both eyes are focused on a computer screen or a line in a book. Looking for the upside; ah yes, they came much more quickly than expected, although ideally they would have taken a bit more time to get it right.
I bought 2 pairs of multifocal glasses for $900! Got pressured into buying them and to to cut the story short, one pair is so cheaply made that the lense has fallen out. I’ve emailed customer service twice and no reply. It’s been 2 weeks now!! My last report will be fair trading??!!???
Specsavers - Broadmeadows Store. Customer Beware!
I went to Specsavers Broadmeadows store. This store does not deserved even a 1 star rating for being harassed as a customer by their female sales staff in daylight and the misconduct behaviour seems to be encouraged by the owner because they do not understand how to provide even a basic customer service.
The Optometrist including their staff members have exhibited a consistent poor service and poor recording system. When I went to this store to book for an eye check only, I was forced to also do a hearing check which I find it very offensive. ...
Biggest waste of money!
Over $500+ wasted! Bought 2 pair of prescription eye glasses from Specsavers for $339...have gone back to using my $20 chemist eye glasses. Bought a pair of sunglasses from Specsavers for $175....which had no glare protection, so I then went and bought a pair of $20 Polaroid sunglasses from the chemist which work beautifully!
Trying to upsell
Booked into an appointment today. Unfortunately the young woman trying to confuse me with her upsell tactics, forced me to walk out. Why do they do this? When I go to other opticians, they don't have x5 levels of multifocal lenses, each $100 more as they go up. Might seem cheap. But you get what you pay for. Also the frames are cheap and nasty.
My daughter went for an eye test at east Maitland store ,something was found at the back of her eye ,she was 10 years old with an optometrist telling her something was found and she would have to go to the hospital,I was not in the room for this and my 10 year old was scared while he sat on the phone discussing it with a specialist ,I filled out a review stating how unhappy I was with no response from anyone ,I have since gone to another store Jesmond to have her glasses fixed but was forced to pay for a new pair of glasses as they said becaus...e I tried to fix them they won’t do anything about it 3 pairs of glasses in 8 months have fallen apart she is 5x and can’t function without glasses ,they were so rude ,I have filled another complaint again no response
Specsavers I am disappointed
Specsavers unfortunately my prescription glasses are too magnified, I am nearly blind when I take them off. They are too heavy and they keep sliding off my face, the fames are too large for my face. I get sore, strained eyes. Back to my old glasses..going back on Tuesday and hoping they will get it rignt. has anyone else had this issue?
Questionable hearing test...
I had my annual hearing test; last year showed hearing loss left ear, that’s ok, I also have tinnitus. I decided I wouldn’t do a further test last year because I don’t feel I’m at the stage of hearing aides etc, and will pursue this if or when they’re needed. However, with this test the general noise volume from the store, loud voices and constant chatter, plus the door being open, made hearing the sounds difficult at times. I had headphones on, and said to the staff member it was a bit hard to pick up the sounds because of this, but she said...they take this into account! I find that hard to believe, as I’ve had a test at a hearing clinic in the past and there was certainly no outside noise with that! I said no to a further test at Specsavers, and of course this time the hearing in my right ear is now slightly less...yes it may well be, but I haven’t noticed it and I call terrible on their test...
Informed otom did not want multi focus glasses it keep on pushing them hard finally agreed to try after constant insisting by atom tried its not the way I use glasses hated it could not see a thing took back got $225 back must have been a ingorgant push for them to make money at currimundi store will change for me but I hope its to reading glasses as no one asked what they should be if not right they will have to do again could have saved all this by listening to me the customer not good sales people there just will do what they want
Questionable hearing test
I went in for an eye test but also received a complimentary hearing test. While doing my test I had an extremely loud Specsavers staff member talking to an equally loud customer right outside my test room door. For a few good minutes I could not hear anything of the test but only the loud talkers. Was told I had significant hearing lost.....under poor test environment???? Specsavers stick to glasses Only please
20 min after appointment time finally got seen....No Apology, even after I said, that keeping me waiting was rude...still no apology Wait it did not stop there From the time I arrived 5 min early till i left 1 hour later I had still not been seen by anyone to order my glasses. I don't know if it was just Chirnside or other Specsavers but that is not acceptable
I am a small person and require petite frames. As I was unable to find a suitable sized product I took an old frame in to have new lenses applied. I could purchase a new frame and the exact same lense for $299, however the cost for lenses only was $715. Now I did expect some price compensation for not purchasing the lens, but not the actual gouging going on. Needless to say I did not purchase from Specsavers.
Customer service atrocious at Frankston
Today I went in to get my eyes tested at Frankston Specsavers. This is the first time I have needed to get tested and did need glasses. I was left to wander the store with no clue of what suited etc, no staff offered to assist in any way. It was daunting and overwhelming! I had to send photos to my wife and hope she could make a judgment call just from a photo. This is the worse I have been treated by anyone in customer service!!
Always friendly, professional & helpful
I've always bought my glasses from Specsavers, & have found them friendly & very professional. I have had lenses pop out & various problems just from general use, & every time I have taken them to my local SpecSaver shop (Indooroopilly) they have fixed them on the spot!
Hearing test is a scam.
I was given a hearing test while in the store. I had not asked for one. The door was left open and the store was noisy. The earphones were not noise-cancelling. The store noise was a significant distraction. I was told it wasn't. When I had completed the test I was shown a graph of my left and right ear, and a summary below which said 'significant hearing loss'. There was not indicator of good hearing. There was no explanation of the parameters used to make the assessment. I do not believe this was a valid test. My hearing has not changed and is excellent. Is this a ploy to break into another market because online prescription companies are undercutting specsavers? Didn't work on me.
Appalling wait for eye test with appointment
Walked out of shop without purchase or test after spending over an hour waiting for prearranged eye test. Claim was that I’d been 10 minutes late but had been in their shop cubicle having eye photos/tests. Optometrist went out shopping instead and on return 25 minutes later took other customers instead who’d arrived later than me. I had intended buying two pairs of specs that weren’t part of any offer. Had similar long waits for optometrist in this shop but never had one who decided to go shopping instead of doing her job. Never again!
Questions & Answers
I have had a pair of glasses for two months. I knew the script was incorrect as I had double vision in one eye. I went back a second time and I was told the script was correct. At 73, I stopped driving, and stairs became tricky. It was suggested that I may have had a mini stroke (as I had fallen). A brain scan proved otherwise. I saw a recommended private optometrist and my new glasses are perfect for distance, TV and reading. The prescription was quite different to the one prescribed by Spedsavers. They are not multifocal as I was prescribed at Specsavers. My question is - can I get a reimbursement from Specsavers?
I don't work for specsavers
This is a question u would have to ask the store manager. I suggest giving them a call. Best of luck
I ordered a 2 for 1 deal and am not happy with 1 pair. Can I get a Freud on these?
Dear Ann, if you received a 2 for1 deal there can be no refund to my thinking, however I am sure that they would be happy to fix or exchange the second pair, I suggest you go back to the store and talk to them.
I got my glasses in February this year 2019 less than seven months old they are and they have snapped in two pieces in the middle of the nose been in the store and told I will have to pay £15 for a new frame I was only cleaning my glasses when this happened surly the glasses had a fault in as I wasn’t heavy handed so frames are only guaranteed for 3 months this doesn’t seem right to me. Any help?
Hi Cheryl. It looks like you're in the UK? If so, their Head Office is in Guernsey and you can phone them direct check their number out on their UK website. I have twice had the same experience with outlets in Australia and both times took them back and had the glasses replaced free of charge. If the UK Company don't do this for you (7 months is absolutely not a long time for wear and tear), contact the UK Government Department that deals with dodgy retail outlets - in Oz it's called The office of Fair Trading- I always find that just the threat of contacting them does the job! Hope this helps.
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