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Two Months of Struggling.
I had two appointments for testing. I knew the script wasn't right as I was having double vision in one eye. On the second appointment I was told that the tests was accurate. "You'll get used to it"! He even suggested that I had had a ministroke. I had a brain scan - all normal. I struggled on for 2 months (aged 73), lost my confidence going down stairs and stopped driving. I saw a private optometrist who found the prescription to be inaccurate. Today I picked up my new glasses - perfect for reading, TV and driving. Not even graduated lenses prescribed by Specsavers. I just hope that I have a case for reimbursement of the $400 I forked out for a pair of duds.
They have lost my sons glasses whilst being repaired
They have lost my sons glasses whilst they were being repaired. They called me in saying they were fixed, to only fine when I got there that they couldn’t find them. They have still not called me back with the glasses or a solution even after three phone calls from me in a week.
Most expensive and worst pairs of glasses I have ever owned
Store layout was fine but they kept pushing frames I had already stated I didn't like. The lenses make me feel like the floor is undulating. The frames are so badly put together my hair gets caught in them every time I take them off.
ripped off and disgusted
Did the optometrist appointment, paid for two pairs of glasses ($690 for two pairs from the advertised 2 for $249 range). Two weeks later go in to pick them up. One pair make my vision blurred. The solution offered? Just wear them for a few weeks until you adjust to them. REALLY? They make my vision blurred- I can’t wear them. Why would I and why should I?
Terrible Customer Service
Specsavers Manager, Sunshine Coast Plaza,
My partner and I have been loyal Specsavers customers for over 20 years, and so feel the need to notify you that I will now be seeking alternative providers in the future. I also suggest you commit to educating your staff on the rights of customers.
I walked up to what appears to be a border checkpoint within the Plaza shopping centre. It was a confronting seen, and reminded me of Checkpoint Charlie in Berlin during the height of the Cold War. When my partner attempted to attend he...r appointment on Saturday afternoon at this store she was prevented from entering as she was not wearing a mask, for which she has an exemption. I explained to him that this was a form of discrimination as my partner has a medical condition. You may not be aware that you do not need a medical certificate stating you do not need to wear a mask, and should not be asked to provide one. The Law:
Spec savers - terrible customer service
I went into the Neutral Bay store with granddaughter, I asked the lady 3 times is the deal - $100 for 2 pairs of glasses. The Lady replied 3 times yes ($50 each). Then her boss said “No these are 2 for $200” then when lady that was serving me said to her boss “I thought these were $100 for 2” this lady was dumb founded by the response. Then we went through the $50 options, My granddaughter was disappointed. The lady’s behind the counter started to ignore my granddaughter because she was buying something cheaper. But when we were looking at the ...$100 pairs, they dotted over her, and said “how beautiful she looked and has good taste”. But with $50 glasses they ignored her and never said how good she looked with the glasses, and there was only a limited amount to look at. I was completely disappointed the service.
Its a Hearing Test Now! No!
I phone booked an Eye Test, July 9, 2021 at 1.40pm. No mention to me as , Would you like a Hearing Test today! It was just, " its a Hearing Test now" after I had checked in, I didn't have an Eye Test at all. Just pressure sales tactic, to get me to agree.
I refused, and walked out. To me its just rude, discourteous, Get Sales, attitude no matter what.
I have since related the Hearing Test Tactic by Specsavers to my neighbours. They have had the same Sales Hassle/ Hustle experience, as I did.
Specsavers have lost me as a Customer.
Not worth even One Star.
Another pair of Glasses straight to the bin 20 year old technology.
Went to pick up glasses (Warringah Mall Store) and they have blurred vision right though the middle, clear for reading at the bottom 1/3, clear for distance vision top 1/3, total blur the middle 1/3. These were bought as the previous ones from same store were not right and I paid yet another $250 for them. Then they say sorry those are 20 year old technology if you want todays technology its another $200. WHAT THE? I have too many spec savers glasses that are useless. Better off getting chemist ones if its just for reading and computer work.... No more specsavers, they get 10/10 for taking my money 0/10 for eye care. Three people there told me the same thing - they are crap because you got the old technology, how would I know I'm not an optometrist. Should have never gone to specsavers.
Penrith NSW Store Poor Customer Service
Another disappointment from this store. I spoke to [Name Removed] to follow up my 2x fully paid glasses that I ordered 5 weeks ago. I learned these arrived weeks ago and no one has sent me an sms nor called. I also gathered their store hasn’t been busy because of the lockdown and their Manager, [Name Removed], has failed to organise this. My family of 5 who have ordered glasses from Specsavers almost every year won’t be coming back because of a couple of bad experiences with the Penrith store.
Poor customer service
I made an online appointment which was easy but no option to chose how I am contacted. I rang the store at Coomera to ask that I NOT be contacted by phone only email and the staff member said they would update the file. I then get a call this morning while I am at work to remind me of my appointment and then a text as well. When I spoke to the manager, Vicky, she was very condescending. She also confirmed that there was a note so the staff are not following procedures. Don’t waste your money go where you are treated well.
Give Spec Savers a miss
Took my elderly father in for an eye check they openly mocked my fathers name and did not put his prescription into their system so the next time we went they had no record. Thanks for absolutely nothing Spec Savers. Avoid and take your money elsewhere.
Specsavers don't understand that being deaf means you can't hear
I'm deaf. The Specsaver online booking page requires a phone number, but it won't let me say that I can only text, not voice call. I got repeated voice calls from them prior to my appointment. Unable to answer, I just ignored them and made sure to tell them I was deaf at my appointment (even though they already knew that from previous appointments). So guess what they do after my appointment? Yep, they voice call me again! Trying to put in a complaint, there is no email address on their website. This is the worst discrimination I have encountered in my life. And the scary thing is that Specsavers now offer audiology services, when they have absolutely no understanding that many deaf people can't talk on the phone.
SHOULDN’T have gone to Specsavers!!
I chose my frames from a fairly poor selection at Brookside Mitchelton in Bris. When I collected my glasses & tried them on, I told them my vision was distorted. They said it was bc the frames were narrower, & with graduated lenses, takes some getting used to. I said I had two other pairs that I still wished to use, & didn’t think I could do both. They suggested I try to get used to them. I explained that I live out of town, & may not get back in the given time, & was led to believe that’d be ok. I explained that I hadn’t used the glasses..., so they were still new, but bc it was a bit past the return date, they didn’t want to know me. I should have been told when choosing frames, that the narrower ones were different from what I had, & was used to, & IF I got used to them, couldn’t use my existing two pairs. Very poor service! Staff don’t explain enough, & wouldn’t take back the unused glasses! NEVER AGAIN!!
I am a Qualified Mechanical Engineer and found this company extremely unprofessional, I purchased a pair of Frameless Glasses that virtually fell apart whilst under warranty, I took them back and they were supposedly repaired, they then fell apart within hours of getting them back, they again repaired them, unfortunately they fell apart again, so I returned to the store extremely disappointed and very angry, this time they added “Super Glue” to the repair, I was very frustrated at the fact that I wasn’t offered a replacement pair or a refund, my opinion is simple, please seek alternative options for the purchase of your glasses.
Poorly finished lenses. At pickup at Forrest Hill I rejected as lenses were poorly finished. These were semi frameless frames and need to be finished. They went back to have edges polished and thinner lenses fitted. Picking up the second time same thing poorly finished still had ribs where they sit in framed glasses. The lenses were the same thickness. Waste of time I only wanted one pair of quality made glasses but they insist on 2 pairs of crap.
Questions & Answers
I have had a pair of glasses for two months. I knew the script was incorrect as I had double vision in one eye. I went back a second time and I was told the script was correct. At 73, I stopped driving, and stairs became tricky. It was suggested that I may have had a mini stroke (as I had fallen). A brain scan proved otherwise. I saw a recommended private optometrist and my new glasses are perfect for distance, TV and reading. The prescription was quite different to the one prescribed by Spedsavers. They are not multifocal as I was prescribed at Specsavers. My question is - can I get a reimbursement from Specsavers?
I don't work for specsavers
This is a question u would have to ask the store manager. I suggest giving them a call. Best of luck
I ordered a 2 for 1 deal and am not happy with 1 pair. Can I get a Freud on these?
Dear Ann, if you received a 2 for1 deal there can be no refund to my thinking, however I am sure that they would be happy to fix or exchange the second pair, I suggest you go back to the store and talk to them.
I got my glasses in February this year 2019 less than seven months old they are and they have snapped in two pieces in the middle of the nose been in the store and told I will have to pay £15 for a new frame I was only cleaning my glasses when this happened surly the glasses had a fault in as I wasn’t heavy handed so frames are only guaranteed for 3 months this doesn’t seem right to me. Any help?
Hi Cheryl. It looks like you're in the UK? If so, their Head Office is in Guernsey and you can phone them direct check their number out on their UK website. I have twice had the same experience with outlets in Australia and both times took them back and had the glasses replaced free of charge. If the UK Company don't do this for you (7 months is absolutely not a long time for wear and tear), contact the UK Government Department that deals with dodgy retail outlets - in Oz it's called The office of Fair Trading- I always find that just the threat of contacting them does the job! Hope this helps.
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