Hearing test????…at Specsavers????
Surprised and went along with it but I suspect the ‘automatic’ hearing test (when you actually go in for an eye test) is a bit dubious and costing Medicare,which in turn costs all of us. I wouldn’t allow them to do it again.
If I want my hearing tested then ‘I’ will book in for that.
I think Specsavers Mornington should stop the practice of pushing people to have hearing tests that don’t need them. Definitely suspicious.
Hi, while I was extremely happy with the service & product from Specsavers Burnie, I was disappointed to see an add on the TV of 50% discount posted only days after I ordered & payed for products.
Next time I will shop around rather that go direct to specsavers as I believe they should have advised me of the up comming sales promotion
Consistent bad prescription
I pretty much had to go back like 4-5 times to lower the prescription and eventually just asked them to make a new set from my teen years ones. The prescriptions they wanted me to have were always impossible to get used to, 5 minutes worn for 2 hours of dizziness no thanks.
I’ve also noticed that they are always oily and get dirty even when there’s no reason for them to be dirty. Granted I don’t keep them in the case, but I left them overnight one time standing up not down and they had stuff all over them and I was like wth. Other than that h...aven’t had any issues with the glasses themselves, like broken stuff. They also scratch very very easily. I was told that wearing the wrong prescription will ruin your eyes, however I simply cannot fathom getting used to something with such long lasting symptoms. Whether I’d actually be able to get used to them or not in time is unknown but seems rather unlikely. I was also told I have fat (cholesterol thingy) in the back of the eye veins, went to another for second opinion the next day “your eye is healthy no fat” so not great advice, scaring people for something they don’t have. I also went in for eye irritation, severe burning, was told to use these preservative eye drops 4 times a day, started using a cold humidifier from day to night and the problem is completely gone and my eyes are back to normal again. They should really know about more options than just eye drops this eye drops that, my mum had the same issue very dry eyes and hers is now cured from humidifier as well.
Don’t fall for the gimmick buy 2 get one free
WA Kalgoorlie - Don’t let them talk you into the gimmick above as if you only want one the rebate is more by a long shot. From the moment I stepped into the store it was sell sell and sell. Don’t fall for it.
- Specsavers Retail Stores
Good if you're on a budget
Sales and service were basically very good. However I would say their frame options are on the very cheap side - can have scratchy harsh materials that may irritate contact points. My prescription was fine, but I wouldn't go here again simply because their frame quality is generally poor. Put it this way - all of my $2 magnifier glasses have better quality frames than these. if you need cheap prescription glasses, then I recommend.
Brandon Park Shopping Centre, VIC store - v good optometrist, pathetic, judgemental staff!
I have nothing good to say about the store assistant, Pam - Brandon Park shopping centre, VIC. She was unfriendly, judgemental (I am non-caucasian) - no "thank you", no "you are welcome", no "sorry" and no smile at all. I feel she had pre-conceived reservations. She was pretty young but just felt she was more of a car salesman than an optician store help. I hope this feedback helps with at least future hiring. My advice - no empathy, no love - no job!! Sadly, whatever the optometrist did in terms of good work, this store assistant undid!! Also, I noticed that she had no intention of providing my prescription if I did not buy there - again, dodgy service. Specsavers needs to wake up if they need to survive long-term.
Not happy with anti-reflective and anti glare coating
I always drive at night and it annoys me a lot that's why added the anti-glare coat, but after trying it I can't see the difference. very disappointed. 75 bucks for nothing. btw I highly recommend Ashfield and Burwood Branch for good customer service.
Various degrees of service
My spec savers Customer Service experience varied from 1 Star to 5 star - so they get a 3.
Don’t shops do a customised invoice anymore? When I got home I realised there was nothing to show what I spent $1300 on. All I have is my initial bank receipt from when I paid.
The Optometrist who did my test was BRILLIANT- 5 ⭐️ to him.
Staff were friendly and helpful overall but one staff was not friendly or helpful. Wasn’t interested in customer service. No willingness to help but that’s because I picked cheap frames
- Specsavers Retail Stores
Found my specs, service questionable
Went into this store twice. First sales staff really engaged, helpful and said it’s ok to look at the other store and collect my eye test results. (I had purchased there not long before for a particular safety prescription).
Now I wanted a funky pink prescription pair for everyday wear. Specsavers had several pairs I liked. So I returned and the second staff member was morose, disengaged, definitely not listening to my request. Granted I did find a pair and ordered them as I liked them but I liked the price better. Upon leaving, the first staf...f member I met earlier greeted me again uplifting and pleased I found what I was looking for. If I had met the original sales person I believe I would’ve bought the more expensive pink glittery pair and happy to have been up sold.
Prescription sunglasses arm feel off
Left it with the boss and when I returned he said cannot be repaired as he doesn’t have the rubber to go into arm and the frames are no longer a available. Looked at glasses and $400 estimate. My partner took the damaged glasses home. And fixed it himself with an old pair of glasses screws.
Very average service. Felt rushed to get things over and done with. Friendly staff but looked fairly stressed.
The store was thankfully easy to find and I was greeted then the race was on. Seats very close together and staff rushing everywhere. Optician seemed to have a short fuse and it felt like go in and go out as quickly as you can. I got the $199 deal which was okay but when I looked at the receipt later it seemed there were other things on there which were not explained to me. I hate that. I will not be buying there again. I wish I had gone to my local in Mordialloc and maybe paid a bit more. The glasses are okay and I hardly wear the sunglasses which was what I got in the $199 deal. Just a bit underwhelmed by the whole process.
Not Pensioner Friendly
My father returned from a Specsavers assessment and mentioned that Specsaver policies were unfriendly. The assessment was detailed. But the policy of not ordering glasses until full payment was made was difficult for him. Also there was no pensioner discount on the price.
Prescriptions consistently not correct
Specsavers has been my go to place for new glasses for many years. I had Lasik 13 years ago and not needed glasses but due to illness the eyes changed in vision and I had to occasionally wear reading glasses. Over the years I went back for new glasses and they nearly always were made with inaccurate lenses which made them difficult to see through and meant you went back and forth to rectify them. This year I had cataracts removed which changed my vision again. I went back and the optometrist did a good job at recalculating my lense prescrip...tion but the glasses came back again with lenses I did not see through properly. I now have to again return to Specsavers and have my eyes rechecked so the lenses can be remade. May be after all these years I should consider using another company to see if they can get the lenses right the first time. Here is hoping all will be right this time.
Below average customer service
Went for eye tests they were running 35-40 minutes late, but please communicate that we were in a shopping centre , could have had a meal/coffee instead of just sitting there.
Questions & Answers
I have had a pair of glasses for two months. I knew the script was incorrect as I had double vision in one eye. I went back a second time and I was told the script was correct. At 73, I stopped driving, and stairs became tricky. It was suggested that I may have had a mini stroke (as I had fallen). A brain scan proved otherwise. I saw a recommended private optometrist and my new glasses are perfect for distance, TV and reading. The prescription was quite different to the one prescribed by Spedsavers. They are not multifocal as I was prescribed at Specsavers. My question is - can I get a reimbursement from Specsavers?
I don't work for specsavers
This is a question u would have to ask the store manager. I suggest giving them a call. Best of luck
I ordered a 2 for 1 deal and am not happy with 1 pair. Can I get a Freud on these?
Dear Ann, if you received a 2 for1 deal there can be no refund to my thinking, however I am sure that they would be happy to fix or exchange the second pair, I suggest you go back to the store and talk to them.
I got my glasses in February this year 2019 less than seven months old they are and they have snapped in two pieces in the middle of the nose been in the store and told I will have to pay £15 for a new frame I was only cleaning my glasses when this happened surly the glasses had a fault in as I wasn’t heavy handed so frames are only guaranteed for 3 months this doesn’t seem right to me. Any help?
Hi Cheryl. It looks like you're in the UK? If so, their Head Office is in Guernsey and you can phone them direct check their number out on their UK website. I have twice had the same experience with outlets in Australia and both times took them back and had the glasses replaced free of charge. If the UK Company don't do this for you (7 months is absolutely not a long time for wear and tear), contact the UK Government Department that deals with dodgy retail outlets - in Oz it's called The office of Fair Trading- I always find that just the threat of contacting them does the job! Hope this helps.
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