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Specsavers
2.4 from 1,598 reviews · View Statistics

Reviews

  • Product Quality
    2.3 (275)
  • Return Claim MadeYes · No (351)
  • Shipping
    2.8 (6)
  • Customer Service
    2.2 (295)
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Lisa
LisaPerth, WA
  • 5 reviews
  • 1 like

Hearing Aids reviews

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup
Tina R.
Tina R.Sydney, NSW

Katie, the Manager at Penrith has poor customer service skills

published

Cancelled my orders of two sets of contact lenses for my daughter and I as Katie, the Manager at the Penrith store, could not offer me a ‘teach’ appointment this week - they said the next one is not for another 8 days. When I said I can’t wait that long (and before I finished my sentence to ask to be called when there’s a cancellation) she abruptly left me at the desk straight to the storeroom(hope there was a cctv camera to show this).

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Suuzzi
SuuzziAustralian Capital Territory
  • 6 reviews
  • 6 likes

No one answers the phone

published

Received letter that eyetest was overdue so I called 3 times to receive automated message “we will be with you shortly” had to listen to the boring adds each time then I gave up 10-20 mins later each time, why send letter when you don’t answer the phone call for booking! Can’t complain about customer device as there is none!!! DONT SEND LETTERS TO ASK US TO BOOK IF YOU DONT HAVE THE STAFF TO ANSWER THE PHONE! I’m going to OPSM now

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Not great- multiple eye appointments & glasses that give me a headache

published

Went to the Cloisters store to get new glasses. After my eye test, I received my glasses a few weeks later. Did not feel right. Took my other 2 glasses (not from Spec Savers) in to compare. Had another eye test & glasses taken away to get fixed. Told my eyes had changed (despite my other glasses being OK) and the new glasses did not need to be changed. So now I have a pair from Spec Savers I do not wear. Never again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCloisters WA

Discount

published

Hi, while I was extremely happy with the service & product from Specsavers Burnie, I was disappointed to see an add on the TV of 50% discount posted only days after I ordered & payed for products.
Next time I will shop around rather that go direct to specsavers as I believe they should have advised me of the up comming sales promotion

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurnie Tas

Specsavers Optometrists & Audiology - Brisbane CBD East Excellent service

published

I had a contact lense mishap this morning on the bus to work and Neil and the team rescued me and gave me a spare. Thank you! Great service!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSpecsavers Optometrists & Audiology - Brisbane CBD East
lesley s.
lesley s.Perth, WA

Great Service

published

Julley & Luke looked after me today at Riverton Specsavers. They were both VERY patient while I took forever to choose my new glasses. Very efficient & professional. Lots of styles to choose from & the staff are happy to help. Would definately recommend this specsavers

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRiverton, Willeri drive
Saurav S.
Saurav S.Sydney, NSW

Great store and people !

published

Customer service is awesome and had my glass frames fixed quickly by Jason who was very polite and helpful in no time. Thanks !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta

Pushy sales strategy!

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOrion, Springfield Qld
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TSam
TSamNARRE WARREN
  • 4 reviews
  • 3 likes

It is a Disaster with my glasses

published

I bought a pair of High end glasses as per their ratings by paying $399 for a pair. It wasn't even 3months passed by. This morning one arm of the glasses came off. I cant find the screw. it is impossible to see a screw without the glasses as it fts into a tiny hole.
Imagine having a low end pair of glasses. I am very disappointed with this product.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDandenong, Victoria
honest57
honest57sydney
  • 5 reviews
  • 19 likes

do not use them - deceiving advertising

published

all discounts and specials come with so many conditions attached which in the end, a pair of glasses was going to cost me $500, as they were forcing me to get premium lenses instead of standard if I also wanted thinner lenses. All their marketing does not tell you upfront and transparently what the plethora of conditions they improse. I wasted my time with these people, I will never come back. Do not recommend

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationchatswood
Ian21
Ian21Perth, WA
  • 2 reviews

Very poor customer service

published

Products are fine
Prices are fine
Delivery is very slow and the after sales help is very poor. I have no follow up after several contacts via email phone and facebook

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Glenny
Glenny
  • 7 reviews
  • 1 like

I will never go back to Specsavers

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Plaza SA
Fiona
FionaSydney

Terrible

published

I bought 2 pairs of multifocal glasses for $900! Got pressured into buying them and to to cut the story short, one pair is so cheaply made that the lense has fallen out. I’ve emailed customer service twice and no reply. It’s been 2 weeks now!! My last report will be fair trading??!!???

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRoselands

Specsavers - Broadmeadows Store. Customer Beware!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSpecsavers Broadmeadows
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Questions & Answers

JimmyJ
JimmyJasked
Specsavers

How long does a refund take?

No answers
Roby B.
Roby B.asked
Specsavers

I’m surprised that when I went into spec savers to have a broken arm on my glasses repaired they couldn’t offer the original arm but a non matching one. Surely this a spare part that should be easily obtainable

No answers
Patricia Beard
Patricia Beardasked
Specsavers

The thread attaching one arm of my glasses has already worn away after only 5 months, can I get replacement frames?

No answers
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