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Specsavers

Specsavers (page 3 of 107)

Retail Stores, Online
2.4 from 1,600 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (375)
  • Return Claim MadeYes (63) · No (352)
  • Shipping
    2.6 (9)
  • Customer Service
    2.1 (395)
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Hearing test is a scam.

published

I was given a hearing test while in the store. I had not asked for one. The door was left open and the store was noisy. The earphones were not noise-cancelling. The store noise was a significant distraction. I was told it wasn't. When I had completed the test I was shown a graph of my left and right ear, and a summary below which said 'significant hearing loss'. There was not indicator of good hearing. There was no explanation of the parameters used to make the assessment. I do not believe this was a valid test. My hearing has not changed and is excellent. Is this a ploy to break into another market because online prescription companies are undercutting specsavers? Didn't work on me.

Gardyloo
Gardyloo
  • 2 reviews

Appalling wait for eye test with appointment

published

Walked out of shop without purchase or test after spending over an hour waiting for prearranged eye test. Claim was that I’d been 10 minutes late but had been in their shop cubicle having eye photos/tests. Optometrist went out shopping instead and on return 25 minutes later took other customers instead who’d arrived later than me. I had intended buying two pairs of specs that weren’t part of any offer. Had similar long waits for optometrist in this shop but never had one who decided to go shopping instead of doing her job. Never again!

Phil
PhilMetropolitan Adelaide, SA
  • 2 reviews

Not satisfied !

published

Purchased 2 pairs of glasses , main pair not suitable as they cant be adjusted and are forever slipping down my nose. Been back numerous times for adjusting within 3 months .now told i cant return them as they are out of warranty ! Not happy will never return to specsavers .

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Staff are very accomodating

published

France and Ranna are very accommodating and very helpful I recommend them both. hoping they will stay at that branch

disgruntled
disgruntled
  • 2 reviews

Bi focals

published

Bought 2 pairs of bi focal glasses 1 pair I never use.The other pair I use for driving and they are blurry. Took them back and a strong they said it takes two weeks to get used to. It has now been 1 month. They told me it is my eyes.
As for the hearing test they have an open room with people walking past and they ask you to listen to beeps
I will never be going back there again what a rip off

Service

published

I was served by Jason at Parramatta Specsavers. I was impressed with his honest guidance and assistance.
Thank you for being efficient.

running_commentary
running_commentarySydney, NSW
  • 6 reviews
  • 8 likes

Once you've set up your automatic order, talking to a human is impossible

published

I have had an automated order with specsavers for a long time, but the minute you try to cancel via phone or online form, they make it damn near impossible. They put you through the 'select this' routine on the phone and then just cut you off. No one responds to online forms except the autoresponder. Charming!

Manz
ManzGreater Melbourne (Inner), VIC

Worst Service Ever

published

On Their website they say “ If within 2 years of purchase, your glasses have any defects relating to material or production faults we will repair or replace them for you, free of charge” I bought glasses and it was scratch proof and I had a scratch on my glasses I went to Parham store manager said oh it is scratch resistance not scratch-proof and I have to pay $ 95 + more to replace it I asked is there any complaints email I can email no information was provided it is the worst place to buy when you buy they treat you well after purchase no one even listens to u Never go to this store

Angela
AngelaGreater Melbourne (Outer), VIC
  • 2 reviews

Above and beyond

published

My daughter somehow snapped the arm of her glasses, I took them into spec savers Werribee plaza after being informed that they were beyond repair, a gentleman by the name of Andrew stepped in and said he would be able to repair them. I was at the time on a break at work so wasn’t able to wait, he kindly offered to return the to my place of work. Not only did he repair the glasses promptly, he delivered them in less time than it took me to get back to work!!
Ever so grateful for this young mans wonderful customer service.
Angela

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Specsaver Blackown excellent service by Kristina Hernandez

published

Happy with the service with my daughter glasses . I love dealing with Kristina she tried to get me booking in last minute for eye test .

Specsavers, Ringwood - EXEMPLARY CUSTOMER SERVICE

published
Brian flynn
Brian flynn
  • 3 reviews
  • 1 like

Glasses broken

published

I got my new glasses from Specsavers at Munno Parra and went home and I got up to answer the door and my granddaughter had sat down on the lounge and broke my glasses and I went back to Specsavers and they said that it was my problem and I would have to pay for it it was not about having to pay for it it was about the Customer service they did not want to help me with the problem as I have been getting my glasses from Specsavers since they have opened I feel so disappointed with Specsavers I will not be going back to the store again as they are all about the money and not helping the customer i am very disappointed with the service that was Provided by the staff I’m not not very happy yours sincerely Brian flynn

TruBlu
TruBluAU
  • 5 reviews
  • 10 likes

Getting worse and won’t accept product is unfit for purpose

published

Within days the arm broke. I’ve never broken a frames arm and I know they weren’t unduly forced. I paid for a second frame because they would not accept fault and the replacement broke in the SAME place. I can’t get them to even return my calls or accept any responsibility for frames that are unfit for purpose.

I have also noticed these are the only glasses I’ve owned that seem to get a milky coating very easily, constantly trying to clean them.

They just point the finger at me as if I’ve never owned glasses before. I’m wearing $2 glasses from a discount store and some I’ve had for years. I have glasses here I’ve had for over 10 years and never have I broken glasses, but these last frames are apparently all my fault. Never again.

N. Sienna
N. SiennaGreater Melbourne (Metropolitan), VIC

Worst Customer Service ever at SUNSHINE STORE SPECSAVERS!!

published

Great service. Very helpful.

published

Helpful staff who made the whole experience easy and friendly. The whole expletive was made easier by professional staff who knew what they were doing.

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Page 3 of 107

Questions & Answers

JimmyJ
JimmyJasked
Specsavers

How long does a refund take?

No answers
Roby B.
Roby B.asked
Specsavers

I’m surprised that when I went into spec savers to have a broken arm on my glasses repaired they couldn’t offer the original arm but a non matching one. Surely this a spare part that should be easily obtainable

No answers
Patricia Beard
Patricia Beardasked
Specsavers

The thread attaching one arm of my glasses has already worn away after only 5 months, can I get replacement frames?

No answers
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