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Katie, the Manager at Penrith has poor customer service skills
Cancelled my orders of two sets of contact lenses for my daughter and I as Katie, the Manager at the Penrith store, could not offer me a ‘teach’ appointment this week - they said the next one is not for another 8 days. When I said I can’t wait that long (and before I finished my sentence to ask to be called when there’s a cancellation) she abruptly left me at the desk straight to the storeroom(hope there was a cctv camera to show this).
No one answers the phone
Received letter that eyetest was overdue so I called 3 times to receive automated message “we will be with you shortly” had to listen to the boring adds each time then I gave up 10-20 mins later each time, why send letter when you don’t answer the phone call for booking! Can’t complain about customer device as there is none!!! DONT SEND LETTERS TO ASK US TO BOOK IF YOU DONT HAVE THE STAFF TO ANSWER THE PHONE! I’m going to OPSM now
Terrible service and quality
I normally don't leave reviews unless I'm extremely impressed or extremely UNIMPRESSED. Unfortunately, in this case, I'm seriously UNIMPRESSED. I went in with a warranty issue, and asked whether it was covered by warranty. I brought in my glasses to show them, and explained everything to them. I wasn't too concerned either way, if it isn't covered, it isn't covered. What really disappointed me was that the person who served me went and checked with her manager, and then told me it was covered. Went ahead and ordered my replacement glasses and ...then asked me to pick it up later. I returned to pick it up when it was ready, only to be told that there must be a miscommunication from me to them as I didn't tell them everything. (Trying to pin the blame on me). I told them I explained everything on the day, even brought my glasses in to show them, and honestly, I would have been ok if they said it wasn't under warranty. What truly disappointed me was, they DIDNT EVEN APOLOGISE. Kept saying it's a miscommunication. If you misunderstood, and put people out as a result, shouldn't you at least say SORRY???
Pushy sales strategy!
Having some spare time, I was checking out glasses at the Springfield Qld store. Service lady was straight onto me, very nice, very efficient and had me booked in for an eye test in no time. Thinking this was great, I had a little more time to peruse their fairly uninspiring collection when another sales lady tried to do the exact same process as the first. I had to repeatedly tell her that the other lady did this... Went for my eye test, satisfied with that part I asked for a print of my prescription and before I even leave the booth there's y...et another lady who sits me down and starts explaining why I need to upgrade to a better level of multi-focals than the standard which apparently isn't very good. Seriously, I felt like a cow at the meat works. I was not happy with the service and it's not an experience I'll be tolerating again.
It is a Disaster with my glasses
I bought a pair of High end glasses as per their ratings by paying $399 for a pair. It wasn't even 3months passed by. This morning one arm of the glasses came off. I cant find the screw. it is impossible to see a screw without the glasses as it fts into a tiny hole.
Imagine having a low end pair of glasses. I am very disappointed with this product.
do not use them - deceiving advertising
all discounts and specials come with so many conditions attached which in the end, a pair of glasses was going to cost me $500, as they were forcing me to get premium lenses instead of standard if I also wanted thinner lenses. All their marketing does not tell you upfront and transparently what the plethora of conditions they improse. I wasted my time with these people, I will never come back. Do not recommend
Very poor customer service
Products are fine
Prices are fine
Delivery is very slow and the after sales help is very poor. I have no follow up after several contacts via email phone and facebook
I will never go back to Specsavers
Went in for eye test the guy chose the frames for me meaning I ultimately did not get to choose my own frames. He also told me how I should wear the glasses like pushed right up against my eyes that the lens were touching the tip of my eyelashes. I told him that this did not feel comfortable for me but it fell on deaf ears. Glasses come back and I couldn't even leave them on because they made me feel dizzy. I sat in the store for an hour listening to them go on about why I shouldn't choose bifocals over multifocals. Mind you I never wanted mult...ifocals only bifocals. I paid almost $500 for these glasses and they did not care one iota that I was not satisfied with them. Eventually I felt defeated (as they just refused to listen) and I agreed to take them home for a month. I was even in tears at one point in the store. Once home one arm was tight on the frame and the other more loose so they are always tilted. Whenever I wear them to read I have to push them up the over the bridge of my nose and actually hold my glasses there until I finish reading and when I want distance I have to bring them back down to sit on the middle of my nose. I am furious with Specsavers and will never purchase from them ever again.
I found the glasses I wanted pretty easily, and was satisfied with what I had gone for. They were the 'top of the line' rimless ultralights and in no way cheap. I bought both reading glasses and progressives.
On pick up, the glasses looked like they were thrown together in a hurry. The bar across the nose was not horizontal, and, due to the fact they were fixed with two holes on both sides, in no way adjustable. I pointed this out in the shop, but the sales staff apparently couldn't see it. Further, the focal point with the progressives was v...ery small, and hard to read with. I was told they take some adjustment. I took them away with me to 'give it a go'. Confirmed, beyond any doubt, that he glasses are out of alignment. One of the selling points for getting prescription glasses over readers was that my eyes have different reading strengths. Interestingly, my $20 off the shelf readers allow both eyes to see clearly; the prescription ones leave on eye unable to fully focus... not ideal. Further, the progressives prove almost impossible to find a point where both eyes are focused on a computer screen or a line in a book. Looking for the upside; ah yes, they came much more quickly than expected, although ideally they would have taken a bit more time to get it right.
I bought 2 pairs of multifocal glasses for $900! Got pressured into buying them and to to cut the story short, one pair is so cheaply made that the lense has fallen out. I’ve emailed customer service twice and no reply. It’s been 2 weeks now!! My last report will be fair trading??!!???
Specsavers - Broadmeadows Store. Customer Beware!
I went to Specsavers Broadmeadows store. This store does not deserved even a 1 star rating for being harassed as a customer by their female sales staff in daylight and the misconduct behaviour seems to be encouraged by the owner because they do not understand how to provide even a basic customer service.
The Optometrist including their staff members have exhibited a consistent poor service and poor recording system. When I went to this store to book for an eye check only, I was forced to also do a hearing check which I find it very offensive. ...
Biggest waste of money!
Over $500+ wasted! Bought 2 pair of prescription eye glasses from Specsavers for $339...have gone back to using my $20 chemist eye glasses. Bought a pair of sunglasses from Specsavers for $175....which had no glare protection, so I then went and bought a pair of $20 Polaroid sunglasses from the chemist which work beautifully!
Trying to upsell
Booked into an appointment today. Unfortunately the young woman trying to confuse me with her upsell tactics, forced me to walk out. Why do they do this? When I go to other opticians, they don't have x5 levels of multifocal lenses, each $100 more as they go up. Might seem cheap. But you get what you pay for. Also the frames are cheap and nasty.
My daughter went for an eye test at east Maitland store ,something was found at the back of her eye ,she was 10 years old with an optometrist telling her something was found and she would have to go to the hospital,I was not in the room for this and my 10 year old was scared while he sat on the phone discussing it with a specialist ,I filled out a review stating how unhappy I was with no response from anyone ,I have since gone to another store Jesmond to have her glasses fixed but was forced to pay for a new pair of glasses as they said becaus...e I tried to fix them they won’t do anything about it 3 pairs of glasses in 8 months have fallen apart she is 5x and can’t function without glasses ,they were so rude ,I have filled another complaint again no response
Specsavers I am disappointed
Specsavers unfortunately my prescription glasses are too magnified, I am nearly blind when I take them off. They are too heavy and they keep sliding off my face, the fames are too large for my face. I get sore, strained eyes. Back to my old glasses..going back on Tuesday and hoping they will get it rignt. has anyone else had this issue?
Questions & Answers
I’m surprised that when I went into spec savers to have a broken arm on my glasses repaired they couldn’t offer the original arm but a non matching one. Surely this a spare part that should be easily obtainable
The thread attaching one arm of my glasses has already worn away after only 5 months, can I get replacement frames?
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