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Specsavers
2.4 from 1,597 reviews · View Statistics

Reviews

  • Product Quality
    1.3 (242)
  • Return Claim MadeYes (53) · No (218)
  • Shipping
    2.0 (6)
  • Customer Service
    1.4 (264)
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Tina R.
Tina R.Sydney, NSW

Katie, the Manager at Penrith has poor customer service skills

published

Cancelled my orders of two sets of contact lenses for my daughter and I as Katie, the Manager at the Penrith store, could not offer me a ‘teach’ appointment this week - they said the next one is not for another 8 days. When I said I can’t wait that long (and before I finished my sentence to ask to be called when there’s a cancellation) she abruptly left me at the desk straight to the storeroom(hope there was a cctv camera to show this).

Customer Service
Incentivised ReviewNo
Suuzzi
SuuzziAustralian Capital Territory
  • 6 reviews
  • 6 likes

No one answers the phone

published

Received letter that eyetest was overdue so I called 3 times to receive automated message “we will be with you shortly” had to listen to the boring adds each time then I gave up 10-20 mins later each time, why send letter when you don’t answer the phone call for booking! Can’t complain about customer device as there is none!!! DONT SEND LETTERS TO ASK US TO BOOK IF YOU DONT HAVE THE STAFF TO ANSWER THE PHONE! I’m going to OPSM now

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Terrible service and quality

published
Product Quality
Customer Service
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Pushy sales strategy!

published
Customer Service
Incentivised ReviewNo
TSam
TSamNARRE WARREN
  • 4 reviews
  • 3 likes

It is a Disaster with my glasses

published

I bought a pair of High end glasses as per their ratings by paying $399 for a pair. It wasn't even 3months passed by. This morning one arm of the glasses came off. I cant find the screw. it is impossible to see a screw without the glasses as it fts into a tiny hole.
Imagine having a low end pair of glasses. I am very disappointed with this product.

Product Quality
Customer Service
honest57
honest57sydney
  • 5 reviews
  • 19 likes

do not use them - deceiving advertising

published

all discounts and specials come with so many conditions attached which in the end, a pair of glasses was going to cost me $500, as they were forcing me to get premium lenses instead of standard if I also wanted thinner lenses. All their marketing does not tell you upfront and transparently what the plethora of conditions they improse. I wasted my time with these people, I will never come back. Do not recommend

Product Quality
Customer Service
Ian21
Ian21Perth, WA
  • 2 reviews

Very poor customer service

published

Products are fine
Prices are fine
Delivery is very slow and the after sales help is very poor. I have no follow up after several contacts via email phone and facebook

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Glenny
Glenny
  • 7 reviews
  • 1 like

I will never go back to Specsavers

published
Product Quality
Customer Service
Mark
MarkHobart, TAS

Not recommended

published
Incentivised ReviewNo
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Fiona
FionaSydney

Terrible

published

I bought 2 pairs of multifocal glasses for $900! Got pressured into buying them and to to cut the story short, one pair is so cheaply made that the lense has fallen out. I’ve emailed customer service twice and no reply. It’s been 2 weeks now!! My last report will be fair trading??!!???

Product Quality
Customer Service

Specsavers - Broadmeadows Store. Customer Beware!

published
Product Quality
Customer Service
Shaz
ShazWestern District, VIC
  • 13 reviews
  • 3 likes

Biggest waste of money!

published

Over $500+ wasted! Bought 2 pair of prescription eye glasses from Specsavers for $339...have gone back to using my $20 chemist eye glasses. Bought a pair of sunglasses from Specsavers for $175....which had no glare protection, so I then went and bought a pair of $20 Polaroid sunglasses from the chemist which work beautifully!

Product Quality
Customer Service
Anne B.
Anne B.Metropolitan Adelaide, SA
  • 6 reviews

Trying to upsell

published

Booked into an appointment today. Unfortunately the young woman trying to confuse me with her upsell tactics, forced me to walk out. Why do they do this? When I go to other opticians, they don't have x5 levels of multifocal lenses, each $100 more as they go up. Might seem cheap. But you get what you pay for. Also the frames are cheap and nasty.

Product Quality
Customer Service
Kath
KathHunter Region, NSW

Disgusting

published
Product Quality
Customer Service
Sue
SueWide Bay-Burnett, QLD

Specsavers I am disappointed

published

Specsavers unfortunately my prescription glasses are too magnified, I am nearly blind when I take them off. They are too heavy and they keep sliding off my face, the fames are too large for my face. I get sore, strained eyes. Back to my old glasses..going back on Tuesday and hoping they will get it rignt. has anyone else had this issue?

Incentivised ReviewNo
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Questions & Answers

JimmyJ
JimmyJasked
Specsavers

How long does a refund take?

No answers
Roby B.
Roby B.asked
Specsavers

I’m surprised that when I went into spec savers to have a broken arm on my glasses repaired they couldn’t offer the original arm but a non matching one. Surely this a spare part that should be easily obtainable

No answers
Patricia Beard
Patricia Beardasked
Specsavers

The thread attaching one arm of my glasses has already worn away after only 5 months, can I get replacement frames?

No answers
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