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Specsavers
2.4 from 1,599 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (49)
  • Return Claim MadeYes (3) · No (53)
  • Shipping
    1.0 (1)
  • Customer Service
    2.3 (50)
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Not great- multiple eye appointments & glasses that give me a headache

published

Went to the Cloisters store to get new glasses. After my eye test, I received my glasses a few weeks later. Did not feel right. Took my other 2 glasses (not from Spec Savers) in to compare. Had another eye test & glasses taken away to get fixed. Told my eyes had changed (despite my other glasses being OK) and the new glasses did not need to be changed. So now I have a pair from Spec Savers I do not wear. Never again

Product Quality
Customer Service
Phil
PhilMetropolitan Adelaide, SA
  • 2 reviews

Not satisfied !

published

Purchased 2 pairs of glasses , main pair not suitable as they cant be adjusted and are forever slipping down my nose. Been back numerous times for adjusting within 3 months .now told i cant return them as they are out of warranty ! Not happy will never return to specsavers .

Product Quality
Customer Service
scott w.
scott w.
  • 7 reviews
  • 3 likes

Scratch

published

I'm on my 3rd set of glasses from Specsavers,the lenses barely last 12 months before they are full of scratches,at $500 a pair the quality is pretty average,time to try elsewhere

Product Quality
Customer Service
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Linda M.
Linda M.Greater Melbourne (Outer), VIC
  • 2 reviews

Lilydale Marketplace

published

The girl selling the glasses was as nice as can be (sales pitch?) but the woman doing the eye test was so rude that I ended up feeling nervous. She would ask a question and then speak loudly over the top of me when I attempted to answer her. I began to feel unsure what my answers should be! Very nasty!!

Product Quality
Customer Service
Flabbergasted
FlabbergastedWestern Australia
  • 12 reviews
  • 6 likes

Dont Be A Miser Buy Decent Glasses

published
Product Quality
Customer Service
AndrewW
AndrewW
  • 11 reviews
  • 4 likes

Disappointing

published
Product Quality
Customer Service
Unhappy Customer
Unhappy Customer
  • 2 reviews

Gone Rusty in just over 2 years

published

Purchased new spectacles from Specsavers Optometrists paid $449.00. Have had to ask for new nose pads as they turn green almost immediately, went back to Spec Savers as one arm was very loose worried about a screw dropping out. Told they are ball bearing type not screws type glasses and looseness caused by glasses going rusty? They are always used indoors and never get wet, so can only wonder if it is perspiration. I have since notice rim on right side also showing yellow rust. I can only say I have never experienced eye glasses going rusty, in the years I have had to wear glasses.

Product Quality
Customer Service
Jac
JacHunter Region, NSW
  • 57 reviews
  • 24 likes

Very cheap frames. And I felt rushed

published

Optometrist gurgi? Friendly but very impatient in test made me feel very rushed. No help offered choosing frames. They were so plasticy and cheap anyway. Will go elsewhere for glasses. Lady next to me said same thing. Shame.

Product Quality
Customer Service

Worst service. Eye test done in less than 15 minutes

published

The young optometrist was very rushed. Making me make choices at speed. Didn’t address of all the options

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JulesB
JulesBCentral Queensland, QLD
  • 2 reviews
  • 2 likes

Franchises obviously don’t deliver like small optometry businesses do

published

The staff at the Rockhampton Specsavers were pleasant and helpful but I wound up with bifocal glasses that are essentially useless as the script just isn’t right, despite taking them back and being re-examined and having the lenses replaced at no extra cost. However, they still are little better than no glasses at all. I bumped into an acquaintance while at Specsavers and again saw her while XMas shopping a few weeks later. She had the same experience and has gone back to wearing her old glasses, as have I. I don’t know if it’s the optometrists or the lens manufacturer at fault but I won’t be going back again.

Product Quality
Customer Service
max
maxGreater Melbourne (Outer), VIC
  • 3 reviews
  • 3 likes

Specsavers customer service

published

A process was seen by 5 people not very personal the optomtorist was best of lot sales staff poor would not go there again not a good experience

Customer Service
Incentivised ReviewNo
Herbie
HerbieWide Bay-Burnett, QLD
  • 6 reviews

Does not life up standards

published

I bought glasses in January twice the screws which hold the frame together fell off. That means if your a driving you have always to carry a spare pair of glasses with you otherwise you are stuck.
The glasses were bought with the most expensive coating. (anti reflex, clear view, etc.) The glasses smudge.
I was told this is normal. No other glasses I had in the past had this problem.

Product Quality
Customer Service
Alan K
Alan KIllawarra, NSW

Specsavers Online - Anti-Customer Service Defined, IMHO

published
Product Quality
Shipping
Doreenrunner
DoreenrunnerMelbourne
  • 44 reviews
  • 27 likes

Can not even order glasses with specsavers

published

Could not order glasses I wanted online as prescription could not be used, even the prescription is from a specsavers store!
Quality of lenses is low and they scratch so easy even keeping them in face or in the box! But I guess they want you to spend money in glasses every year no? But if you like a frame will not be able to get same next time as most of glasses are just batch imports.
I think will be taking business somewhere else with family as specsavers is not really holding the quality of the glasses for the big prices they charge on lens options...

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Ebony.B
Ebony.BSydney Surrounds, NSW
  • 15 reviews
  • 10 likes

Not worth the money

published

I brought glasses probably 2-3 months ago and I’ve already got scratches on them when they’ve literally been glued to my face. The glass is terrible eg if you just washed your hands and dried them then touch the glass you’ll still leave a smudge marks on them. It’s ridiculous there two for the price of one deal is crap as I brought two glasses and still paid $400 so don’t waste your time and money and go to a proper place for your glasses then this high end crap. It’s all for the names and nothing else. I will not buy from them again

Product Quality
Customer Service
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Questions & Answers

JimmyJ
JimmyJasked
Specsavers

How long does a refund take?

No answers
Roby B.
Roby B.asked
Specsavers

I’m surprised that when I went into spec savers to have a broken arm on my glasses repaired they couldn’t offer the original arm but a non matching one. Surely this a spare part that should be easily obtainable

No answers
Patricia Beard
Patricia Beardasked
Specsavers

The thread attaching one arm of my glasses has already worn away after only 5 months, can I get replacement frames?

No answers
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