Not great- multiple eye appointments & glasses that give me a headache
Went to the Cloisters store to get new glasses. After my eye test, I received my glasses a few weeks later. Did not feel right. Took my other 2 glasses (not from Spec Savers) in to compare. Had another eye test & glasses taken away to get fixed. Told my eyes had changed (despite my other glasses being OK) and the new glasses did not need to be changed. So now I have a pair from Spec Savers I do not wear. Never again
Not satisfied !
Purchased 2 pairs of glasses , main pair not suitable as they cant be adjusted and are forever slipping down my nose. Been back numerous times for adjusting within 3 months .now told i cant return them as they are out of warranty ! Not happy will never return to specsavers .
I'm on my 3rd set of glasses from Specsavers,the lenses barely last 12 months before they are full of scratches,at $500 a pair the quality is pretty average,time to try elsewhere
The girl selling the glasses was as nice as can be (sales pitch?) but the woman doing the eye test was so rude that I ended up feeling nervous. She would ask a question and then speak loudly over the top of me when I attempted to answer her. I began to feel unsure what my answers should be! Very nasty!!
Dont Be A Miser Buy Decent Glasses
The Specsaver Store in Kalgoorlie has to be the biggest rip-off in retail stores in the Kalgoorlie-Boulder regional. Not only the rudest staff in town, they actually take pleasure in giving the worst possible service.
Think you're saving by buying the glasses needed there? Think again. Each and every set had some sort of fault when delivered. Taking them in you are met with some knowledge box who only just learned to tie their shoes, then had the realisation slip-ons are easier. The issue wasn't resolved and obviously beyond any employee capabi...
I recently purchased 2 pairs of glasses one for reading and the other for computer.. the reading glasses
are not really any better than my old pair which was really no better than the older opsn pair i had..
The second pair for computer are not useable.. i would need to be 2 feet away to use them
which maybe what some customers require but my computers use 55in screens and i am up to 5 feet away.. i am not an optometrist so i was unaware of the 2 feet proximity limitation..
The glasses are useless to me.. i am no better off wi...
- 2 reviews
Gone Rusty in just over 2 years
Purchased new spectacles from Specsavers Optometrists paid $449.00. Have had to ask for new nose pads as they turn green almost immediately, went back to Spec Savers as one arm was very loose worried about a screw dropping out. Told they are ball bearing type not screws type glasses and looseness caused by glasses going rusty? They are always used indoors and never get wet, so can only wonder if it is perspiration. I have since notice rim on right side also showing yellow rust. I can only say I have never experienced eye glasses going rusty, in the years I have had to wear glasses.
Very cheap frames. And I felt rushed
Optometrist gurgi? Friendly but very impatient in test made me feel very rushed. No help offered choosing frames. They were so plasticy and cheap anyway. Will go elsewhere for glasses. Lady next to me said same thing. Shame.
- Specsavers Retail Stores
Worst service. Eye test done in less than 15 minutes
The young optometrist was very rushed. Making me make choices at speed. Didn’t address of all the options
Franchises obviously don’t deliver like small optometry businesses do
The staff at the Rockhampton Specsavers were pleasant and helpful but I wound up with bifocal glasses that are essentially useless as the script just isn’t right, despite taking them back and being re-examined and having the lenses replaced at no extra cost. However, they still are little better than no glasses at all. I bumped into an acquaintance while at Specsavers and again saw her while XMas shopping a few weeks later. She had the same experience and has gone back to wearing her old glasses, as have I. I don’t know if it’s the optometrists or the lens manufacturer at fault but I won’t be going back again.
Specsavers customer service
A process was seen by 5 people not very personal the optomtorist was best of lot sales staff poor would not go there again not a good experience
Does not life up standards
I bought glasses in January twice the screws which hold the frame together fell off. That means if your a driving you have always to carry a spare pair of glasses with you otherwise you are stuck.
The glasses were bought with the most expensive coating. (anti reflex, clear view, etc.) The glasses smudge.
I was told this is normal. No other glasses I had in the past had this problem.
- Specsavers Online
Specsavers Online - Anti-Customer Service Defined, IMHO
If it were not for the fact that I save a bunch of money by buying my contact lenses in bulk from this lot, I wouldn't have anything to do with them. And if I find the same goods cheaper elsewhere I will drop them faster than 4th period French. Considering how slow and clunky their website is, I'll have plenty of time to do that.
First, they won't deliver to PO boxes. Yes, at the moment a lot of people are still working from home but the virus won't last forever and when it ends, people might be at home, they might be at their workplace, they ...might be at a customer's, wherever. However a PO Box is always there 24/7 ready and willing to receive goods. That alone speaks volumes about Specsavers sub-standard service; their convenience is more important than yours. Second, there is NO contact system on the website. No customer support chat, no phone number, no support e-mail, just a buried online feedback form which leads who knows where and which demands your date of birth. (Which is the 12th of none of your business, in the year of our lord 1900 and identity theft.) No company should EVER demand your date of birth. IMHO it should be illegal for any company to require it. If you doubt this, do a web search for the expression "Specsavers web site hacked" and read the articles that turn up at your leisure. Next it gives you the Big! News! That you can now pay through PayPal! Great! Personally I'm boycotting PayPal for reasons that I won't go into and aren't relevant here. But you can still pay with your credit card, yes? Sort of. You can't do it through the Paypal option; that forces you to create a Paypal account. There is NO option to enter your credit card details on a one-off basis. Instead you have to add your credit card details to a "wallet" and agree to have them stored on the Specsavers site. (Again, see "Specsavers web site hacked".) Generally, I do not want ANY supplier storing my credit card details and feel a seething resentment toward any supplier that tries to force you down that path. And what happens when you do store the card details in your wallet? Specsavers slugs you with a $0.10 service charge. Yes, it's a lousy $0.10. But the fact that YOU are expected to finance THEIR failure to provide payment systems that are part of the furniture on almost every website on the planet again points to Specsavers level of customer service, which I would rate as being non-existent. Fourth, I had been going to a private optometrist for years until earlier this year when a combination of me moving home and job made that impractical. I therefore made what in retrospect was probably a mistake and went to my local Specsavers with the details of my contact lens prescription, since I had almost run out of lenses at the time. Them: "Oh, we can't sell you those unless we give you an eye test". (Yes, the apparently imaginary "law" that is mentioned in a lot of other reviews came into play.)
- Specsavers Online
Can not even order glasses with specsavers
Could not order glasses I wanted online as prescription could not be used, even the prescription is from a specsavers store!
Quality of lenses is low and they scratch so easy even keeping them in face or in the box! But I guess they want you to spend money in glasses every year no? But if you like a frame will not be able to get same next time as most of glasses are just batch imports.
I think will be taking business somewhere else with family as specsavers is not really holding the quality of the glasses for the big prices they charge on lens options...
Not worth the money
I brought glasses probably 2-3 months ago and I’ve already got scratches on them when they’ve literally been glued to my face. The glass is terrible eg if you just washed your hands and dried them then touch the glass you’ll still leave a smudge marks on them. It’s ridiculous there two for the price of one deal is crap as I brought two glasses and still paid $400 so don’t waste your time and money and go to a proper place for your glasses then this high end crap. It’s all for the names and nothing else. I will not buy from them again
Questions & Answers
I’m surprised that when I went into spec savers to have a broken arm on my glasses repaired they couldn’t offer the original arm but a non matching one. Surely this a spare part that should be easily obtainable
The thread attaching one arm of my glasses has already worn away after only 5 months, can I get replacement frames?
Get an answer from our members and Specsavers representatives
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