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Specsavers
2.4 from 1,600 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (8)
  • Return Claim MadeYes (2) · No (10)
  • Customer Service
    4.5 (11)
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Saurav S.
Saurav S.Sydney, NSW

Great store and people !

published

Customer service is awesome and had my glass frames fixed quickly by Jason who was very polite and helpful in no time. Thanks !

Product Quality
Customer Service

Staff are very accomodating

published

France and Ranna are very accommodating and very helpful I recommend them both. hoping they will stay at that branch

Product Quality
Customer Service
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The reviewer stated that an incentive was offered for this review

Service

published

I was served by Jason at Parramatta Specsavers. I was impressed with his honest guidance and assistance.
Thank you for being efficient.

Customer Service
Incentivised ReviewNo
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Anonymous
AnonymousSydney Surrounds, NSW

Helpful and Friendly

published

I had an eye test at Westfield Parramatta and happy with their service. A girl helped me to select frames which suites me, and she was very friendly and helpful. I am very satisfied with her service.
However, there is no waiting area upon arrival, so I had to wait outside of the retail shop for a while. That's why I gave 4 stars. Otherwise, I could give 5!

Customer Service
Incentivised ReviewNo
Store LocationWestfield Parramatta NSW
Lynda H
Lynda HPeel, WA
  • 12 reviews
  • 4 likes

Crazed lenses, they honoured their guarantee

published
Customer Service
Incentivised ReviewNo
Ann
AnnSouth East Queensland, QLD
  • 17 reviews
  • 16 likes

Second time no complaints

published

My first experience with Specsavers at Sunnybank was terrible, but after contact with the store, I was advised to come back and they would replace my glasses. Peter was more than helpful in assisting me to pick out two pairs of attractive frames , if they didn’t suit he told me and this was all I wanted in the first place of selling me glasses that were far to big and kept falling off ! but was told there modern which at my age I really don’t care! So thank you if I wasn’t rushed in the first place and had more assistance like Peter gave , I wouldn’t have been stressed! Take the time to help your clients!

Incentivised ReviewNo
Michael M
Michael MHunter Region, NSW
  • 7 reviews
  • 7 likes

Go Back To Old Fashioned Glasses

published
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Product Quality
Customer Service

Rate it zero Will not be buying spec savers again

published

Service was very unsatisfactory.
returned lenses 3 times before accepting
Six weeks old and the arm of the glasses broke off
Quality of frames have deteriorated Over the last 2 /4 years

Incentivised ReviewNo
Return Claim MadeNo
candyshoppe
candyshoppeSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Up to date Tech for accurate diagnoses

published

I lost my glasses & had to make a snap decision about a new retailer. So happy I chose Specsavers. Best eye testing I've had for years. Amazing tech. Friendly professional staff and a decent range of frames.

Product Quality
Customer Service
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Kel
KelSydney, NSW
  • 16 reviews
  • 6 likes

All's Well That Ends Well

published
Product Quality
Customer Service
Julie F.
Julie F.South East Queensland, QLD

Very helpful

published

Runaway bay store have been my go to store for years, so helpful, my glasses are always perfect.
I went to Southport once, the glasses were not right.
Went there again recently(closer) as I broke a pair, they told me they weren’t repairable, runaway bay store just replaced the arm, good as new.

Product Quality
Customer Service
Leigh
LeighGreater Melbourne (Outer), VIC
  • 28 reviews
  • 14 likes

Really good experience at Sunbury Specsavers. Good specs, savings, service and SEE'ing

published
Product Quality
Customer Service
Ernie
Ernie
  • 2 reviews
  • 1 like

Service at Maroochydore

published

Shop assistant very pleasant and helpful.Eye test very thorough and was given lots of information about my eyes.Was informed there was little or no change in my prescription,that I did NOT need new glasses.
No high pressure sales here I left the store happy with the way I was treated and without new specs.

Incentivised ReviewNo
Return Claim MadeNo
CJay
CJaySydney, NSW
  • 2 reviews

Value for money, helpful staff

published

I've taken advantage of spec savers two for one deal for some years now.
Over the years I've had some great glasses, my much loved Tommy Hilfiger prescription sunglasses being one.
I love the free after sales fixit service, after I've sat on my reading glasses.
Having said this, I've noticed the frames I've got of late seem to be a bit on the cheap side.

Product Quality
Customer Service
bullnala
bullnalaGreater Melbourne (Outer), VIC
  • 7 reviews
  • 11 likes

Unexpected warranty service

published
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Questions & Answers

JimmyJ
JimmyJasked
Specsavers

How long does a refund take?

No answers
Roby B.
Roby B.asked
Specsavers

I’m surprised that when I went into spec savers to have a broken arm on my glasses repaired they couldn’t offer the original arm but a non matching one. Surely this a spare part that should be easily obtainable

No answers
Patricia Beard
Patricia Beardasked
Specsavers

The thread attaching one arm of my glasses has already worn away after only 5 months, can I get replacement frames?

No answers
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