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Specsavers
2.4 from 1,599 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (58)
  • Return Claim MadeYes (3) · No (55)
  • Shipping
    5.0 (2)
  • Customer Service
    5.0 (52)
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Lisa
LisaPerth, WA
  • 5 reviews
  • 1 like

Hearing Aids reviews

published
Product Quality
Customer Service

Specsavers Optometrists & Audiology - Brisbane CBD East Excellent service

published

I had a contact lense mishap this morning on the bus to work and Neil and the team rescued me and gave me a spare. Thank you! Great service!!

Product Quality
Customer Service
lesley s.
lesley s.Perth, WA

Great Service

published

Julley & Luke looked after me today at Riverton Specsavers. They were both VERY patient while I took forever to choose my new glasses. Very efficient & professional. Lots of styles to choose from & the staff are happy to help. Would definately recommend this specsavers

Product Quality
Incentivised ReviewNo
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alferg
alferg
  • 2 reviews

Always friendly, professional & helpful

published

I've always bought my glasses from Specsavers, & have found them friendly & very professional. I have had lenses pop out & various problems just from general use, & every time I have taken them to my local SpecSaver shop (Indooroopilly) they have fixed them on the spot!

Product Quality
Customer Service
Angela
AngelaGreater Melbourne (Outer), VIC
  • 2 reviews

Above and beyond

published

My daughter somehow snapped the arm of her glasses, I took them into spec savers Werribee plaza after being informed that they were beyond repair, a gentleman by the name of Andrew stepped in and said he would be able to repair them. I was at the time on a break at work so wasn’t able to wait, he kindly offered to return the to my place of work. Not only did he repair the glasses promptly, he delivered them in less time than it took me to get back to work!!
Ever so grateful for this young mans wonderful customer service.
Angela

Product Quality
Customer Service

Specsaver Blackown excellent service by Kristina Hernandez

published

Happy with the service with my daughter glasses . I love dealing with Kristina she tried to get me booking in last minute for eye test .

Product Quality
Customer Service
Store LocationBlacktown Specsaver
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Specsavers, Ringwood - EXEMPLARY CUSTOMER SERVICE

published
Product Quality
Customer Service

Great service. Very helpful.

published

Helpful staff who made the whole experience easy and friendly. The whole expletive was made easier by professional staff who knew what they were doing.

Product Quality
Customer Service
julie m.
julie m.
  • 3 reviews
  • 1 like

Specsavers Sunbury

published

I had a sudden bleed on my eye and was slotted in for an appt on a busy day to the Sunbury Specsavers. I was seen by Dr Alexander Gipp who was very friendly and professional. He put me through some thorough tests and I walked out calm and reassured. He really put me at ease and had a really calm manner about him. What an asset to Specsavers.

Product Quality
Customer Service
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Smiley H.
Smiley H.Perth, WA
  • 26 reviews

" You are Looking Good, amen "

published

At about once a year, I visited Ms Michelle L ( Optometrist ) at Specsavers Victoria Park , WA 6100 to help me with my needs of prescription glasses. Yes, Ms Michelle L is very professional & friendly in her execution of her jobs in meeting my needs in regard of my eyes healthiness, amen. SOVP is very commendable in Perth region. I personally think that Ms Michelle L and her Staff are on top of my list.
Smiley Joe H @ WA

Product Quality
Customer Service
Ana
AnaPerth
  • 33 reviews
  • 12 likes

Karrinyup Supersavers 10/10 for customer service

published

The ladies at Karrinyup Supersavers are full of knowledge, patience and understanding, they are absolutely genuine in their approach to customers, advice and professionalism, some of the younger assistants need to spruce up the uniform (for starters) and to get a grasp on the steps to measure glass before giving to customers,it is all a learning curve, they will get there.
Joanne is absolutely fantastic, helping here, there and everywhere, always finding a solution for any problem in the store, lovely to see such a friendly and helpful lady full of smiles!!!!!!

Product Quality
Customer Service
gibsonic
gibsonicSydney
  • 4 reviews

Great experience at Chatswood... AGAIN!

published

I was welcomed immediately, as if they knew me, and asked to take a seat. Moments later, I was having a thorough test. And soon after, a guy named Marshall went above and beyond to assist me, even though I was not buying glasses. This review is added to a review posted just over a year ago where the service and care were exceptional, too.

Thank you, Specsavers.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Very helpful and competent staff

published

My first time visiting Specsavers Blacktown to look around for reading glasses, and came across these two lovely staffs who spent their time assisting me all throughout until I found the glasses I'm looking for. Kristina and France are very helpful and competent , will definetely recommend to my family and friends.

Customer Service
Incentivised ReviewNo
Anonymous
AnonymousSydney, NSW

Excellent Customer Service by Optical Assistants Anna & Tram of Parramatta Westfield Specsavers

published

Navigation good. Range of products good. Satisfied with the quality of products & service by the two Optical Assistants, Anna & Tram.

Product Quality
Customer Service
Kathryn
KathrynSydney, NSW
  • 3 reviews
  • 2 likes

Warriewood Square Specsavers - swimming goggles

published

Warriewood Specsavers swimming goggles just $24 after rebate! During covid lockdown safely delivered to my home. Tx Brandan! Ten stars!!!!

Product Quality
Customer Service
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Questions & Answers

JimmyJ
JimmyJasked
Specsavers

How long does a refund take?

No answers
Roby B.
Roby B.asked
Specsavers

I’m surprised that when I went into spec savers to have a broken arm on my glasses repaired they couldn’t offer the original arm but a non matching one. Surely this a spare part that should be easily obtainable

No answers
Patricia Beard
Patricia Beardasked
Specsavers

The thread attaching one arm of my glasses has already worn away after only 5 months, can I get replacement frames?

No answers
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