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Great pump but terribly designed bottles.
I have an S1 that was purchased in 2016. Great pump,altho now with my second child in 2020 it is definitely playing up. Suction continues to be great but the levels go up/down when they want to. I exclusively pump now, so luckily I keep it on the same levels and doesn't affect me too much. BUT THE BOTTLES!! OMG!! The thread on them is a terrible design, it does not matter how tight, they leak when tilted and they un wind easily and I have lost PRECIOUS EBM due to that fault. I have literally cried over spilt milk in frustration at the loss. I...don't understand how a company can have such great pumps and have such a poor design in the bottle. I Would definitely highly reccommend the S1 but something needs to be done about the crappy thread design of the bottles.
Horrible customer service and bad quality products
I’ll try to keep this short and simple.
Bought the S1 back in April 2020. Thought the product was great, I loved it until early June I noticed the suctioning has decreased dramatically. I reached out to the spectra team who were extremely rude to me. I sent them through a video to which they still keep telling me “you need new parts”. How can they analyse a machine through a video? Which then gave me the impression that it’s all about money to them. Their reply back to me was “we actually know our pumps extremely well”.. I’ve had this pump fo...r 4 months and I use it every 4 hours on a daily basis, don’t try and make me out to be an idiot as I know when there is an issue. Why should we have to pay for extra parts when we already paid almost $400 for the pump. There shouldn’t be any issues! and I know as an actual fact it’s the pump itself that’s an issue. Secondly, I highlighted several times in our messages that the battery life has decreased substantially to the point where I need to charge the pump up every day just to get a few hours without it being on charge but every time I mentioned the problem they dismissed it and they never gave me an answer as to why the battery life has decreased. This pump is less than 4 months old and I’m already having issues with it. Not to mention the fact that this pump is meant to come with 2 years warranty but what is the warranty for if they charge you to replace parts and won’t replace the pump if there is an issue? You also cannot contact spectra via telephone which makes things 10x harder. I’m shocked by the amount of positive reviews they have on their page.. I assume majority are either false or they don’t allow negative reviews onto their page.
- Verified customer
I purchased a S2 Spectra breast pump and I have not had any issues using this item, I am grateful to be able to use such a superior product when I need to get a supply of milk for when I am in surgery. I would recommend knowing your nipple size before purchasing to save yourself cost and pain on your nipple
Find out how Spectra Baby compares to other Mother & Baby Shops
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- Verified customer
Do not buy this machine
Don’t buy this machine unless you buy a 12 volt charger as a spare. I was left high and dry after returning home from hospital with a premature baby when my machine would not turn on because the charger was broken. I followed all troubleshooting instructions and it still wouldn’t work. It was late at night and going a whole night without a pump was not possible. I had to send my husband to the chemist to buy another pump costing $380 and I contacted the company who will only offer a replacement charger. Terrible customer service and cheap product.
Worst customer service ever
My pump broke down, so I posted it to spectra to get it fixed. They claimed they posted me a replacement pump overnight. The pump took over a week to arrive. I kept checking the tracking number, it said that it was in SA first and then in QLD! (I live in Melbourne...).
When I complained saying that the pump took over a week to arrive, they said that it was my fault, accusing me of collecting it 2 weeks later. The rest of their email was quite unpleasant and they basically kept blaming me for everything.
Also, I posted my pump into the original box. They sent it back to me into a normal cardboard box, so of I want to sell it in the future it's going to be an issue now.
Great job, Spectra. Thanks a lot hey
- Verified customer
I purchased a Spectra breast pump, the S2+ and S9 models, after trialling another brand after having my baby and needing to pump to increase my supply of milk.
After placing my order it was delivered very quickly indeed, which I was pleasantly surprised at as I have come to expect a week or more for delivery for items here in SA, so that was great and meant I could take my hired pump back immediately saving hire fees.
I found customer service to be very good, answering email queries promptly and helpfully which I really appreciated.
I would definately use this company again - the products are good (reviewed seperately) and customer service very good.
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