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Spectra S1 Hospital Grade Double Electric

Spectra S1 Hospital Grade Double Electric

4.6 from 208 reviews · View Statistics
Listing monitored by Spectra

Pros

  • Excellent suction

  • Can help boost milk supply

  • Comfortable breast shields

Cons

  • Device is rather bulky

Reviews

  • Build Quality
    3.3 (3)
  • Value for Money
    2.0 (3)
  • Ease of Use
    4.7 (3)
  • Cleaning & Maintenance
    3.3 (3)
  • Portability
    4.0 (3)
  • Noise Level
    4.0 (3)
  • Suction
    4.0 (3)
  • Comfort
    3.7 (3)
Previous
Next

Terrible customer service

published

Initially this pump was perfect. After a week of using it I decided to order another tube as I damaged one. Spectra sent me another tube different to the tube that came with the pump - this new tube has terrible suction compared to the original tube. When I emailed customer service regarding this they were very rude, and unprofessional. They made no attempt to remedy this situation. I let them know before writing this review that I was disappointed in their management of my complaint, and they just ignored me.

Absolutely terrible customer service. I gave 2 stars instead of 1 purely because the pump was very good to start off with.

Incentivised Review No
Usage Frequency Long-term
York
YorkGreater Melbourne (Outer), VIC
  • 4 reviews
  • Verified

A good breast bump

published

Purchased in August 2018.

Build Quality
Value for Money
Bel
BelSydney
  • 3 reviews
  • 3 likes

Pump is ok when it works....don’t expect it to last more than one baby though

published

I was happy with the pump for first baby, used it for several months.

However, when I got the pump out for baby #2 2.5years later to find it is not suctioning properly, I tried new parts but still no good. Contacted customer service and they said $80/$100 to repair - they wouldn’t even provide any troubleshooting advice when asked.

I can’t justify spending an extra $80/100 to use the pump again when it was an expensive purchase to begin with.

Disappointed as I bought this pump as an investment for multiple babies, but to find it only lasted one.

Purchased in October 2016.

Build Quality
Value for Money
Spectra
Customer Service T.Spectra
Electric Breast Pumps

Find out how Spectra S1 Hospital Grade Double Electric compares to other Electric Breast Pumps

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Cassie M
Cassie MVictoria
  • 2 reviews
  • 1 like
  • Verified

Supposed to be the best of the best...

published

Purchased in July 2018 for $330.00.

Build Quality
Value for Money
Spectra
Customer Service T.Spectra
Stacey
StaceyMelbourne
  • 4 reviews
  • Verified

Does not suit me

published
Spectra
Customer Service T.Spectra

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Rainbow
RainbowMelbourne
  • 9 reviews
  • 1 like

Gentle pump.

published

I bought these because of the rave reviews. It does the job and is good value for money. However i found that the suction was not the best if you're looking for something a bit stronger to extract more milk. It was very gentle though & helped me get through the stages where everything hurt from breastfeeding.

Spectra
Customer Service T.Spectra
Jasmine F
Jasmine F
  • 14 reviews
  • 4 likes

Very good but battery needs charging a lot and I have to use Medals parts

published

Very good pump with many different settings. however I have to use Medela breastshields as the Spectra ones just aren't as comfortable. I have had this pump for a few years now and the battery just isn't holding up as well and I find I have to charge it more now...otherwise it's a very reliable pump.

Spectra
Customer Service T.Spectra
VCJ
VCJ
  • 4 reviews
  • 2 likes

far from perfect

published

I have been using S1 pump. It works great when using one side at a time, but the suction goes much weaker and uneven when using double side pumping, turns out it does not really save time to use double side pumping.
Also, the flanges that come with the package seem to be too big and always pull my nipples in too much. I am really worried if this will cause any damage to my breasts. Unfortunately, Spectra does not let customers choose proper flange size when purchasing their pumps.
The customer service person was really hard to talk to, always cut me off when I was trying to explain the issue and kept saying it's the issue with the parts and I need to purchase the replacement.

Spectra
Customer Service T.Spectra
Raskil
RaskilPerth
  • 2 reviews
  • 2 likes
  • Verified

Doesnt match the hype surrounding it

published

While it is portable its a pretty bulky unit so its not all that practical as far as portability goes. Availability (or lack thereof) of smaller shield sizes is frustrating. Customer service - started off great but I never received a call back to try and trouble shoot. I've had it a few months now and my supply has steadily decreased in this time. Maybe this is a coincidence but I much prefer the Medela Freestyle I was using prior.

Spectra
Customer Service T.Spectra
Electric Breast Pumps

Find out how Spectra S1 Hospital Grade Double Electric compares to other Electric Breast Pumps

Know better, choose better.

Compare all
Mollie
MollieMaribyrnong

Why call it Hospital Grade

published

I purchased this product considering the reputation & I am totally disappointed.
As my initial pump was replaced since it was faulty and customer service was bad, I feel so sad to have to write such a terrible review but unfortunately I don't have one good thing to say about this product.

Spectra
Customer Service T.Spectra
  • Verified

Bad warranty on a good product

published
Spectra
Customer Service T.Spectra

Questions & Answers

K.lummie
K.lummieasked

Help my spectra pump has turned on but now none of the buttons will work to switch between modes, increase suction or even turn it off.

1 answer
Tommy J.
Tommy J.

Just had the same problem! Did you find any resolution?

Sam
Samasked

I was pumping and all of a sudden the Spectra turns off! I tried to turn it back on and the screen turns in but there’s no suction or pumping sounds from the pump. After a few seconds, it shuts off.

The battery is fully charged! Can someone help?!

5 answers
Spectra
Customer Service T.Spectra

Hi Sam, oh no!

Could you please send us a message to support@spectra-baby.com.au so we can do some troubleshooting with you to see what is happening?

I will keep an eye out for your message and go from there.

The Spectra team

Sarah L.
Sarah L.

This is the exact problem I just started having, did you get any answers?

Spectra
Customer Service T.Spectra

Hey Sarah, so sorry to hear you're having this issue too :-( If you contact us at support@spectra-baby.com.au we can help you :-)
Spectra Team

Jenn F
Jenn Fasked

Hi it’s my first time to charge my spectra s1 and it takes forever to charge. It’s been drained and currenty charging 1-2 bats for 24 hours! please help?

1 answer
Spectra
Customer Service T.Spectra

Hi Jen, oh no! It sounds like your adaptor is not assembled together correctly! :(

This is an easy for for you, but if you contact us at support@spectra-baby.com.au we will help you with this. :)

The Spectra team

See all Spectra S1 Hospital Grade Double Electric questions

Get an answer from our members and Spectra representatives

Details

Features:

  • The Spectra S1+ Hospital Grade Double Electric Breast Pump has an inbuilt rechargeable battery, making it more portable and able to be used anywhere, anytime.
  • It has a motor life of 1,500 hours.
  • It comes with a double kit for double pumping, letting you save time by expressing milk from both breasts simultaneously.
  • The breast pump has powerful and adjustable suction ranging between 0-320mmHg, letting you easily choose the setting which is most comfortable for you and produces the desired amount of milk.
  • It’s a closed system device, making for a hygienic pumping experience.
  • A night light and a timer are both features on this Spectra breast pump, making it easy for you to pump in low-light settings and keep track of how long you’ve been expressing.
  • It has a cycle length of 38-54rpm and weighs 2kg.

Points of praise:

  • Most reviewers found that this Spectra breast pump had excellent suction, and they also enjoyed how customisable the cycle and suction preferences were.
  • According to many reviewers, this breast pump helped boost their milk supply.
  • They also said that the breast shields as well as the overall expressing experience were comfortable.

Pain point:

  • One pain point noted by reviewers was that this breast pump was quite bulky and thus not very portable. However, this is to be expected of hospital-grade breast pumps.
CategoryElectric Breast Pumps
TypeElectric
Price (RRP)379
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