3Spectra S2 Hospital Grade Double Electric

Spectra S2 Hospital Grade Double Electric Questions & Answers

 Verified🏆 2024 AwardMPN:SPS200
Venessa M.
Venessa M.

Dear spectra. I have a spectra- with blue colour and have noticed it is becoming increasingly loud when I pump, compared to when I first started. Is there something i need to do to quiet the pumping process. It is especially loud during the mimicking of suckling.

Spectra
Spectra   DM   

Hi Venessa, pump sound alone is not an indicator of fault, but there are things that can influence this for sure. :)

If the pump has been knocked or dropped at all, that will influence it. It is also important to change the shield kit parts regularly as recommended, as this will affect sound too.

Ensure your shield kit is set up properly, and using a softer surface to set the pump on will also help. :)

Hope that helps. :)

Spectra team

Ellie M.
Ellie M.

Best for 200$ or less

Nad R.
Nad R.

My pump powers on and immediately powers off, any ideas?

Kath
Kath

What shipping company is used?

Evi K.
Evi K.  

Not sure all i know I ordered one day it was at my door the next

charolyn.gonzales
charolyn.gonzales

I bought the S2 4 years ago for my 1st born. I’m expecting a 2nd one, can I still use the pump? I’m hoping to get the s9 covered through my insurance this time around for travel and work but want to use the S2 at home.

Angel A.
Angel A.

Pump fell on the floor now there is a rattling sound inside my s2 when I shaked it. The pump still turns on and suction though. What could the rattling sound be?

Spectra
Spectra   DM   

Hi Angel, oh no! It could be broken clips that hold the battery or other parts in, or a battery that has come loose.

Hard to know without looking.

This does void the warranty I am afraid, but if you are concerned and want our service centre to look at it, we can arrange a paid repair.

Just shoot a message to us at support@spectra-baby.com.au and we will be able to explore this with you.

Spectra Team

Loretta
Loretta

can i only buy this product on line

Spectra
Spectra   DM   

Ho Loretta, there are some stockists around the country who carry some of the range,

If you email us at support@spectra-baby.com.au we can let you know if we have any nearby you, if you let us know your location. :)

Spectra team

Jodie F.
Jodie F.

Can you use Avent bottles on this natural and classic?

Spectra
Spectra   DM   

They sure can Jodie. :)

Jodie F.
Jodie F.

Can you use Avent bottles ? On the pump

Asha
Asha

Dear Spectra team,
Can we get discount coupon code for spectra S2 hospital graded pump?

Spectra
Spectra   DM   

Hi Asha, we suggest you contact our Customer Service Team who can advise you or any sales we have going or coming up, and any coupon codes we might have available for use.

You can find us at support@spectra-baby.com.au

I will keep an eye out for your message. :)

Spectra team

Fiona
Fiona

I’ve only been using my S2 pump for only 20 days and it keeps shutting off after tuning few minutes.

Is this fixable?

Spectra
Spectra   DM   

Hi Fiona, sorry to hear about your pump. There is some things we can troubleshoot to try and fix this, so can you please send us a message to support@spectra-baby.com.au and we can get this resolved for you right away. :)

Spectra team

Katie
Katie

I am exclusively pumping for my premie baby. It’s been great until the last few days it is constantly turning off sometimes right away and sometimes after 10min. How do I fix? I can’t go without my pump. Please help

Spectra
Spectra   DM   

Hi Katie, sorry to hear about this. There is a couple of things we can troubleshoot to help with this, so if you send us a message to support@spectra-baby.com.au we can get this resolved right away. :)

I will keep an eye out for your message.

Spectra Team

Jackie
Jackie

Hello Spectra,

My pump has stopped working for me this morning while I'm at work. I have been using it for 5 months, and have been pumping 3 times a day upon returning to work about a month and a half ago. It will turn on a pump a little, but shut right off after a few seconds. I have already processed a warranty claim, but is there anything I can attempt to do until my new pump arrives? Can I pay for overnight sipping on the warranty replacement pump? I feel like this is a Working Mom's biggest fear is her pump going out at 8:00 AM on a Monday!

Spectra
Spectra   DM   

Hi Jackie, oh no! What a difficult situation. I think you are in the USA, right? We are Spectra Baby in Australia, so a completely different company to Spectra Baby USA.

I would encourage you to get in touch with them as they are the people you will need to connect with.

Spectra Baby USA

Telephone Number: 855.446.6622

Email: customerservice@spectrababyusa.com

Facebook: external link 

I hope they can help you fast!

Spectra Baby Australia Team

Anna
Anna

I’ve only been using my pump for 2 weeks and it keeps shutting off mid pump, is this fixable? Thanks Anna

Spectra
Spectra   DM   

Hi Anna, I am sorry to hear about this. Could you contact us at support@spectra-baby.com.au so we can troubleshoot with you and look at what is happening?

We will keep an eye out for your message. :)

The Spectra team

Melody S
Melody S

When I turned on my pump for my beloved 3:30 am pump, the pump turned on, I could change the settings, but the display is blank so I can’t see what settings it is on or how long I’ve been pumping. How do I fix this?

Spectra
Spectra   DM   

Hi Melody, oh no I'm so sorry to hear you're having issues with your pump :-( Can you please contact us at support@spectra-baby.com.au and we help get that looked into under warranty for you :-)

Best

Spectra Team

William F
William F

What’s is the fix for the S2 pump shut off problem?

Spectra
Spectra   DM   

Hi William, if this is not an issue with the adaptor not being assembled correctly, it will need to be seen by a technician.

Can you message us at support@spectra-baby.com.au with the serial number of your pump and details of what is happening so we can troubleshoot this with you?

I will keep an eye out for your message. ;)

Georgie

Spectra Team

Jessie-Jean Hawking
Jessie-Jean Hawking

Hi, my spectra is only 5 weeks old and the screen is fading and has sometimes too the point where you can't read how many minutes ect.

Why is this?

Spectra
Spectra   DM   

Hi Jessie, oh wow! That's not typical. :( Sometimes this may happen to a pump if the power adaptor is not the one that came with the pump, or water damage has occurred.

If you shoot us a message to support@spectra-baby.com.au we will explore this with you and see what might be happening and how to resolve this. :)

I will keep an eye out for your message and we will go from there. :)

Georgie

Spectra team

Kim
Kim

I have used the S2 for two weeks, and it is cutting off after a minute. Please help.

Spectra
Spectra   DM   

Hi Kim, oh no! There could be a reason for this we can troubleshoot. Can you send us a message to support@spectra-baby.com.au and we will explore this with you?

I will keep an eye out for your message.

Best

Georgie

Spectra team

Megan F
Megan F

I’m having similar issues to the other mom. I’m about 5 weeks into using my S2 and it keeps turning itself off. Is there a fix I can do? I’m wclussibely pumping at this point for my daughter who has a weak latch :(

Spectra
Spectra   DM   

Hi Megan, if you shoot us a message to support@spectra-baby.com.au we can look at what is happening and help you. :)

I will keep an eye out for your message.

Best

Georgie

Spectra team

Ashley
Ashley

My spectra s2 keeps shutting off while pumping. I have checked the adapter and that is fine. I got pump about 6 weeks ago. Is this under a warranty? And how fast can i get a replacement?

Spectra
Spectra   DM   

Hi Ashley, oh no! I am sorry to hear about this. :( Could you send us a message to support@spectra-baby.com.au so we can troubleshoot with your?

I will keep an eye out for your message so we can get this sorted out asap.

Best

Georgie

Spectra team

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