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Spectra S2 Hospital Grade Double Electric

Spectra S2 Hospital Grade Double Electric Questions & Answers (page 3 of 7)

MPN: SPS200
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134 questions from our users

Briana
Brianaasked

I went to turn on my pump today and it turn on, did one pump and flashed 3 times then turned off. It has this response every time I try and turn it on. What happened? How do I fix it?

1 answer
Spectra
Customer Service T.Spectra

Hi Briana - thanks for your question - I'm sorry to hear you are having this issue :-(

The first thing I would check is the adaptor on the charger, at the power point end (the wall). Sometimes when the Aussie adaptor isn't pushed right down (so its flush with the rectangular part) it won't have enough power to start. Here's a video to explain a bit more: https://www.youtube.com/watch?v=qR_imkM5Dko

If that doesn't help, then give us a shout via email (support@spectra-baby.com.au) or Facebook message (Spectra Baby Australia) and we'll help you with some other troubleshooting.

Alli
Spectra Team

PCD
PCDasked

Can anyone please advise how many decibels the S2 operates at? Many thanks.

1 answer
Spectra
Customer Service T.Spectra

Hi PCD,

All our pumps operate at around the 45 Dbl range. If you need more info please feel free to message our customer support team and we would be happy to assist. support@spectra-baby.com.au

Warm regards,
Alli
Spectra Team

Alaurin
Alaurinasked

I have the spectra s2 pump and have been using it exclusively for 3 months. It now turns off a few minutes into pumping. It will sometimes turn back on for a few more minutes but other times it won't turn on at all. I have bought all new parts and am still having the same issues. How fo I fix the problem so I can continue providing milk for my newborn?

1 answer
Spectra
Customer Service T.Spectra

Hi Alaurin,

Thanks for asking about this - it sure sounds like something isnt right. The most common issue we have experienced with pumps not switching on is that the Australian adapter isn't fully pushed into the charger. As you've been using it for a few months, it may not be this, but its an easy thing worth checking first - It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If this doesn't help, and you purchased your pump from Spectra Baby Australia, then please get in touch with our Customer Service team, who will be able to troubleshoot this issue with you and sort out a repair if necessary. support@spectra-baby.com.au

Warm regards,
Alli
Spectra team

Elina
Elinaasked

I have an S1 and been using it for over a month,the backflow makes a wierd sound recently and it doesnt suck as it used to. What should i do?

2 answers
MSR
MSR

Maybe try cleaning all the parts then try again. If it continues to make a strange noise, I would be contacting Spectra as they will be in a better position to assist you.

Spectra
Customer Service T.Spectra

Hi Elina,

Thanks for your question. It sounds very much like it might be time to replace your valves. We recommend that you replace your valves and backflow protectors regularly, to maintain great suction and to pump efficiently.

Your Spectra valve membranes (if you have the blue valve head and white membrane valve system) need to be replaced every 2 months, or much sooner if you are exclusively pumping. If you are using the white Spectra Duck Valves, then these should be replaced every 3 months.

If you are sterilising, or using your pump more than once a day, you may need to change your parts much more frequently. If replacing the valves doesn't help then please get in touch with our Customer Service team who will be able to troubleshoot with you in more detail.

Warm regards
Alli
Spectra Team

Fuyu
Fuyuasked

Hi, I used this for half a year in 2016 and worked excellent. Then, I stored it for a year without using it. Now I got our second baby and tried to use first time in a year. Then, it doesn’t turn on. Why????
I live in the U.S.

3 answers
Conchi
Conchi

I'm sorry but you'll have to ask Spectra directly, I have no clue

MSR
MSR

I agree, try contacting Spectra first as if it is still under warranty you may be covered otherwise, perhaps look at whether you assembled it correctly.

Spectra
Customer Service T.Spectra

Hi there, thanks for your question. You've posted this question on Spectra Baby Australia's page.

We would generally ask you to take a look at the adaptor and make sure its all connected correctly. As we can't send any parts or undertake warranty procedures on a pump that is from the US we would encourage you to get in touch with Spectra Baby USA (we are different companies). Their details are

www.spectrababyusa.com or phone: +1 855-446-6622

I'm sure they can get it sorted out for you asap!

Warm regards
Alli
Spectra AU Team

Beth
Bethasked

Help! My pump shuts off at exactly 1 minute.

2 answers
Spectra
Customer Service T.Spectra

Hello Beth,

Thanks for your question - that does sound a little odd. Did you purchase your pump from Spectra Baby Australia? The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If you have tried this and are still having trouble, then please get in touch with our Customer Support team and we can absolutely help further.

Warm regards,
Alli
Spectra Team

Beth
Beth

I got my pump from edge park. I checked to make sure the plug is fully put together and it still shuts off within 2 minutes.

Ashley V
Ashley Vasked

Hello! I was given a spectra S2 never used or opened. I do not know when it was purchased but for some reason it will not turn on :(
I was wondering if you had any advice on what to do. I use Medela but my breasts have not been responding. Should I buy a new adaptor? I have heard so much good things I was excited to try it! Please help ^^

1 answer
Spectra
Customer Service T.Spectra

Hey Ashley,

Oh no, I'm sorry to hear you are having this problem! The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If this doesn't help, then please contact our Customer Support team and we look further into it for you (support@spectra-baby.com.au)

Warm regards
Alli
Spectra Team

Ashley
Ashleyasked

My spectra 2 is not sucking. I have checked all the cords and connections and everything is correct. It turns on and makes a noise but still doesn't suck. Any ideas?

2 answers
Rachel Houchab
Rachel Houchab

Hi Ashley,

While the machine is on, is the circular white rubber piece moving? If it isnt, then I'd assume its a fault in the machine, as this will move if the machine is creating the sucking motion. If it is moving, then perhaps it's the way youre placing the machine on your breast.

Spectra
Customer Service T.Spectra

Hey Ashley,

I'm sorry to hear you are having trouble with the suction on your pump. As Rachel replied, if the membrane inside the backflow protector is not moving then it could be a pump issue. However, the most likely culprit is a membrane that is not quite sealed or seated correctly. Do you the blue valves and white discs on your pump, or the duck valves?

Here is a video you can take a look at to check everything is assembled correctly, and if you are still having trouble then please let us know via our Customer Support or Facebook. support@spectrababy.com.au

https://www.youtube.com/watch?v=LbAEIWa0P6I

Warm regards
Alli
Spectra Team

Lynette C
Lynette Casked

Hi.

I purchased a s1 two days ago and the duck valve has come off and won't reattach.

As its so new I assume it's a fault?

1 answer
Spectra
Customer Service T.Spectra

Hi Lynette,

Thanks for your message. I believe you have messaged our Customer Service team and we are working through this with you. It certainly sounds a little odd that the valve wont go back on. Never fear - if its faulty, we'll get a new one out to you asap!

Warm regards
Alli
Spectra Team

Casey
Caseyasked

I infrequently use my S2 pump- maybe 10 times in the last year and I've got a blocked duct so got it out tonight's and went to plug the adapter in and there's no plug hole to put it into... it's like it's fallen inside the pump as it's rattling. Has this happened to anyone?! This is so frustrating. I really need it and I don't want to buy another pump as I'm weaning soon. its likely out of warranty too. Sigh. Given I've used it so infrequently i really expected more for the price.

2 answers
Spectra
Customer Service T.Spectra

Hey Casey are you in Australia? If you are, pls send us an email support@spectra-baby.com.au and we can check the warranty situation out for you! If it's out of warranty, we can try and tee up a video chat or something to show you how to open up the pump and fix that, it sounds like the power jack has fallen out of place, possibly if it took a bump or something when in storage?

Casey
Casey

Just a follow up post- I contacted spectra and they did as was posted. I was face timed and they helped me fix my pump step by step. Amazing service given it isn't in warranty and there is no obligation for them. Very happy!

Lou Lou
Lou Louasked

Is it normal to hear a feel a vibration when using the pump? This is the first time I have ever used this pump.

1 answer
Spectra
Customer Service T.Spectra

Hi Lou Lou,

Thanks for your question. It can be totally normal to feel a vibration on your breast when using the pump. The way the pump works to suck and release to create suction means you will feel the motion of that. In the early days of using it, (especially if its your milk is just coming in and your breasts are very sensitive) you may notice this more. As you become used to it, it will feel less obvious. The vibration feeling can help with letdown and massage a little too. If you have any pain however, please get in contact with your Customer Service team who will help assess what is happening there - as pumping should never be painful.

Warm regards
Alli
Spectra Team

MrsGreat W
MrsGreat Wasked

Tonight, while pumping my pump shut off randomly, and I tried to turn it back on but it wouldn't. It was full power and even tried plugging it in, just in case. Then after about 2 mins it allowed me to turn it back on but then it started smelling. Like an electrical/burning smell.
It's not hot and is working now, but I am concerned. Has anyone had this happen before? I've been using this pump less than two months and really love it.

1 answer
Spectra
Customer Service T.Spectra

Hi there, oh dear, that doesn't sound good! Did you purchase your pump from Spectra Baby Australia? If so, I would recommend you get in touch and we can get some further details about what has happened. A burning electrical smell is something we would want to check on straight away. Our support email is support@spectra-baby.com.au or you can use our Facebook page to get in touch also.

Warm regards
Alli
Spectra Team

Cheeky one
Cheeky oneasked

I have been using my S2 for 7 months and sadly last night it died just wouldn't turn back on!!! I desperately rely on it and I have mastitis out of all days and my lo won't feed
Help!

2 answers
Spectra
Customer Service T.Spectra

Hey there!

Oh no! I am so sorry to hear this. Did you buy your S2 from us at Spectra Baby? If you did, please get in contact and we organise a warranty claim for you. All our pumps have a 2 year warranty and we offer loan pumps for our customers so you are not pump-less at any stage. The form is here, https://spectra-baby.com.au/warranty/

As soon as we see it arrive, we will get in touch straight away to help you!

Warm regards
Alli
Spectra Team

Cheeky one
Cheeky one

Thank you for the reply have received my loan pump and sent mine off, thank you so much

Kerry
Kerryasked

My pump is making a loud vibrating noise and is not working. Been using 5 months with no issues but it needs fixing/replacing asap as i pump for work :( Please help?
Very worried

1 answer
Spectra
Customer Service T.Spectra

Hi Kerry,

Oh no, I am so sorry to hear you are having trouble with your pump! When you say it is not working, does it not turn on, or is it that the suction is reduced? If the suction is reduced and its making a louder noise, it may be that you need to replace some of your parts. When did you last change the valves, membranes and back flow protectors? If you need more help, please contact our support team, via email (support@spectra-baby.com.au or our Facebook page and and we can troubleshoot further with you.

Warm regards
Alli
Spectra Team

Wendy P
Wendy Pasked

I just had my Spectra 2 keep pumping after i had shut it off.
It evenytually shut off when i held the off button down for a period of time. But also smelt funny.
Can you advise?

1 answer
Spectra
Customer Service T.Spectra

HI Wendy,

Thanks for your question. That certainly sounds a little odd. Does the pump turn back on again? What kind of smell do you mean? An electrical type smell? If you are still having trouble with it, it may be best to get in contact with our Customer Support team, so we can assess the pump and troubleshoot further with you. We are available via email (support@spectra-baby.com.au) or our Facebook page.

Warm regards
Alli
Spectra Team

Brittany D
Brittany Dasked

My pump sounds like it's vibrating is this normal? I've used medela in the past..

1 answer
Spectra
Customer Service T.Spectra

Hi Brittany,

Thanks for sending through a message regarding you pump. Its very normal for the pump to vibrate or make various noises while pumping. Sometimes it can be the surface it is on, or possibly one of the rubber feet underneath has fallen out and might be making it uneven. If it is affecting your pump's action or you are getting a reduction in suction, then please feel free to contact us via email (support@spectra-baby.com.au) or our Facebook Page so we can check it out for you, however its pretty normal for it to vibrate :-)

Warm regards
Alli
Spectra Team

Rachel F.
Rachel F.asked

I have been using my Spectra S2 pump for 3 weeks, and it suddenly stopped working mid-pump. It turned off while pumping last night and now won't turn back on. I have done troubleshooting, checked plugs, made sure the adaptor is plugged into unit correctly, etc. I am pumping exclusively and rely heavily on this pump. I haven't had any issues until now.
The nightlight still turns on, but when I press "Power On" button, the display just flashes and won't work (and then the light turns off). It is quite frustrating, how can this problem be fixed?

1 answer
Spectra
Customer Service T.Spectra

Hey Rachel! It sounds like your pump might need repair. I see you're in the US so we aren't able to help with this (we are the Australian distributor, and separate from the US company) but you can contact them here - www.spectrababyusa.com

Good luck, I hope it's a quick fix for you

Jaime
Jaimeasked

My back flow protectors and the white silicone piece have been getting wet when I pump . Does that mean they need to be changed ?

4 answers
Pearl
Pearl

I had an issue where it would keep slipping off and into the bottle due to my milk fat building up on the silicone attatchment. The fats are like an oil that can make it slip off the pump. If this is the case there is a simple solution: Boil up a saucepan of water, and pop a dash of vinegar into it. Then put your valves in the water and boil them for a minute or two. (Don't leave them too long as it will wear the silicone a little faster if left). The vinegar will break down the milk fat and your valves will stop slipping.

Pearl
Pearl

.

Loolo
Loolo

Maybe you need to buy the biggest size of the funnel thing !

SamR
SamRasked

I have started using a 21mm flange but i am getting no suction! The protector is moving to show there is air moving but nothing when i place it around my nipple. I have checked it is put together properly. Any ideas? Thanks.

2 answers
Spectra
Customer Service T.Spectra

Hi Sam,

Thanks for your question - I'm sorry to hear you are having trouble with your flange. What type of valve is there on the 21mm flange you are using? We dont stock a 21mm so it must be another brand. Often when there is minimal, or no suction but the backflow protector is moving its an issue with the valve. Do you have any spare valves you can try with? If you continue to have issues please feel free to contact us via our Facebook page, or email support@spectra-baby.com.au and we can further troubleshoot for you.

Warm regards,
Alli
Spectra Team

Katie D.
Katie D.

This might be a silly question, but have you checked to make sure the white membrane is attached? I cleaned the membranes once, and forgot to reattach them to the flanges, and there was no suction!

Rakelley21
Rakelley21asked

I just went back to work and started using this pump. The back flow diaphragms won't stay together. I have to hold them together. Also, the tubing keeps popping off the back of the back flow pieces. BOTH sides! What is going on? I read lots of reviews and these were never listed as problems escpecailly from a brand new pump.

1 answer
Spectra
Customer Service T.Spectra

Hi Rakelley,
-
Thanks for shooting through your question - it sure sounds like something weird is going on there for you with your shield set. I think the first thing to do is to take a look at this video we made which shows how to set up the shield set correctly: https://www.youtube.com/watch?v=LbAEIWa0P6I

If everything from there looks ok, then I'd recommend you get in touch with our Customer Support team, either via email (support@spectra-baby.com.au), Facebook page or phone and we can take a good look, work out what is going wrong and get you back pumping asap!

Warm regards,
Alli
Spectra Team

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