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Spectra S2 Hospital Grade Double Electric

Spectra S2 Hospital Grade Double Electric Questions & Answers (page 4 of 7)

MPN: SPS200
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134 questions from our users

LLJ
LLJasked

How long does it take the Sp2 to charge before it turns on? Mine pump has been charging for over 12 hours:( and has not turned on.

1 answer
Spectra
Customer Service T.Spectra

Hi LLJ,

Thanks for your question. The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way.

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

I hope this fixes the problem. If it doesn't, then please get in touch without Customer Support Team either via email support@spectra-baby.com.au or our Facebook page.

Kind regards.
Alli
Spectra Team

soriah J
soriah Jasked

my spectra s2 worked great for a week and a half. today, i noticed i keep getting milk coming back out of the part that touches my breast, and so the underside of my breast gets lots of milk on it, and much less is going into the bottle. i don't think im doing anything different... i make sure to angle it so the milk should be running down into bottle. does anyone have advice???

1 answer
Spectra
Customer Service T.Spectra

Hi Soriah,

Thanks for your question. A bit of milk leaking from the shields can be quite common. It can be the result of quite a few factors, either your milk flow being fast, or the position you are pumping in, are just a couple. Its also possible that this can happen if you are using silicon inserts too - are you using those? Another thing to check out is your shield size. There's a great article here that can help you assess that: https://pumpables.co/breastshield-size-guide/

If you are still having trouble please feel free to get in touch with our Customer Service team and we can help your further.

Warm regards
Alli
Spectra Team

Sarah
Sarahasked

My Spectra pump has one of the white valves that keeps popping off during pumping. Why would this be happening? It's so frustrating! The pump is 8 weeks old, doesn't seem like I should be having issues with it already.

1 answer
Spectra
Customer Service T.Spectra

Hi Sarah,

Thanks for shooting through your question to us! I can imagine that is a bit frustrating for sure :-/ Do you have the white duck valves? It is a single white piece? If so, usually one of the signs that they are wearing is that they start to fall off during pumping.

Generally your Spectra membranes need to be replaced every 2-3 months, or sooner if you are exclusively pumping or pumping very often. However, if you have been sterilising these parts then they will wear faster.

There are a few ways that you can prolong the life of your parts. You should always sterilise your Spectra breast pump components before using them for the first time, but then after that, washing them in warm, soapy water is adequate.

Some mums choose to put their shields into a ziplock bag or a lidded container in the fridge during the day, and wash once per day after their last pump.

If you havent been sterilising the valves at all, or have not been pumping very much, then please get in touch with our Customer Support Team via our website, Facebook or email (support@spectra-baby.com.au) and we can help you to further troubleshoot.

Warm regards
Alli
Spectra Team

Monica
Monicaasked

My pump flashes out when I turn it on. However, the night light is still working. It's really frustrating. What can be the problem? Besides, why there's no one takes phone call...

1 answer
Spectra
Customer Service T.Spectra

Hi Monica,

Thanks for your question here, I believe we've chatted on the phone, and I've sent you through some info to your email address also. Please let us know if you have any further questions.

Warm regards
Alli
Spectra team

Jennifer Erickson
Jennifer Ericksonasked

I've been using my S2 on and off for 7 months now and suddenly, there is no suction. What should I do? All the parts are attached correctly. I'm so confused as to how its not working. Help please!

1 answer
Spectra
Customer Service T.Spectra

Hi Jennifer,

Thanks for your question. Based on what you've described, it does sound like it might be time to replace some of your breastshield parts.

We recommend that you replace your valve, membranes and backflow protectors regularly, to maintain great suction and to pump efficiently.

Your Spectra membranes need to be replaced every 2-3 months, or sooner if you are exclusively pumping. If you are using the Spectra Duck Valves, then these should be replaced every 3-4 months. Backflow protectors should be changed every 6 months, or if you notice any damage to the silicone diaphragm on the inside - such as thinning or tears.

Here are the links to all those parts for you:

Spectra Valve & Membrane Sets: https://spectra-baby.com.au/product/spectra-valve-head-membranes-set-2/
or
Spectra Duck Valves: https://spectra-baby.com.au/shop/accessories/replacement-valve-premium/

Spectra Backflow Protectors: http://spectra-baby.com.au/product/backflow-filter-premium/

There are a few ways that you can prolong the life of your parts. You should always sterilise your Spectra breast pump components before using them for the first time, but then after that, washing them in warm, soapy water is adequate.

Some mums choose to put their shields into a ziplock bag or a lidded container in the fridge during the day, and wash once per day after their last pump.

This is provided that you are living in an area with potable water, and you have a healthy, full term baby. If your baby was pre-term or has any health concerns, we always recommend you follow the advice of your care provider/s.

There is a video you can watch here which runs through our cleaning tips also:
https://spectra-baby.com.au/faq-sterilising-cleaning-methods/

Feel free to get back in touch if those new parts dont solve your problem.

Kind regards,
Alli
Spectra Team

Kathy
Kathyasked

Hello all, I ordered the spectra S2 and was wondering does anyone know if the tommee tippee bottles will fit for it ?

2 answers
Spectra
Customer Service T.Spectra

Hi Kathy,

The Tommee Tippee CTN bottles are slightly too wide for the shields that come with the S2. There are a few other brands that fit though - Pumpables, Avent Classic and Naturals as well as Cherub baby.

Please let us know if you have any other questions.

Kind regards,
Alli
Spectra team

Kathy
Kathy

Thank you so much. Going to change my bottles. :-)

Sara
Saraasked

I have a Spectra S2 pump that I've been using for the past 4 months. Recently, it doesn't always turn on. This morning it wouldn't turn on at all. I did the recommended troubleshoot for it several times without any success. I had to use a car charger I bought and go to my car to pump. This is a huge problem since I pump three times at work! Is this a power source issue or a pump issue?

2 answers
Ksugarpie
Ksugarpie

That is strange. Ive never had that problem.
I would call the company direct and ask them - it could be a fault and they might replace it for you.

Spectra
Customer Service T.Spectra

Hi Sara,

Oh no! I am so sorry to hear you are having trouble with your pump charging! Given your car charger is working it sounds like it could be an issue with the power cord itself.

Could you shoot us through a warranty claim https://spectra-baby.com.au/warranty/ and we can discuss further with you what is going on? Hopefully we can get you back pumping inside the house asap!

Kind regards,
Alli
Spectra team

Nsue
Nsueasked

Hello, I just have some concerns about the speCtra S2 pump my sister let me burrow, now her pump is prbly 9 mths old but I've used it for 3 of those 9 mths and I've noticed recently milk in the tubing. But when she let me burrow it, she couldn't find the second piece to it so I been using Medela parts to it like the breast shield, filters and collection bottles and never had a problem, we both have been so happy and extremely satisfied but this milk in tubing is scaring me, I did not know I can open up the pump myself and inspect it but it's hard to tell where the problem is coming from, perhaps I need new tubing, sometimes the suction stops working and it just vibrates. I went to your link where you offer the service of us sending you the pump and you inspect it, is that what I'm gonna be doing? Are there any tips you can perhaps give me? My sister and I are new at this whole pumping stuff, thank you

1 answer
Spectra
Customer Service T.Spectra

Hi Nsue,

Thanks so much for your questions. Let's see if I can help here. If you are getting milk in your tubing it sounds as though you are not using a backflow protector. This looks a bit like a UFO and it has a white membrane inside it that prevents any milk going back from the shield into the tubing and pump. Are you using these with your shields? Here is a link to a picture of one: https://spectra-baby.com.au/shop/accessories/backflow-filter-premium/

If there is milk in the tubing you will need to get some replacement tubing, as it is very difficult to clean out of the tubing and get the tubing dry again. If the milk has gone all the way into the pump, then that may seize the motor or destroy the electronics inside. When you say the pump stops working and just vibrates, is the display still working or does the entire pump turn off?

We do offer a paid service where we can take a look at the pump for you. Firstly I would suggest you replace all of your shield parts to ensure the assembly is right and then see if your problem is solved. If it is not, then it would be worth sending the pump itself in for a paid service.

Here is a video that goes through correct shield assembly for you: https://www.youtube.com/watch?v=LbAEIWa0P6I

Please let us know how you go and we'd be happy to to advise further. We are available via our website chat, email (support@spectra-baby.com.au) or on Facebook.

Warm regards,
Alli
Spectra Team

Leigh
Leighasked

I have been using my spectra double pump for about 6 weeks and don't use it every day yet one of the pumps doesn't suck as well and I checked everything and it looks ok . I'm wondering what this could be as I take very good care of this and thought I would get more life out of this ? Could you please advise what to do on here and via email . Thankyou in advance .

1 answer
Spectra
Customer Service T.Spectra

HI Leigh,

Thanks for your question - I am sorry you're having some problems with your suction! Thankfully the majority of suction issues with our pumps are easily resolved through some simple troubleshooting, as it's quite often either the assembly or one of the breastshield components that are the culprit.

Here is a video to guide you through assembling your shield kit correctly - https://spectra-baby.com.au/faq-assembling-shield-kit/

If your pump is assembled correctly, the first thing to double check is that the valve heads and membranes are working well. When the little valve membranes are not seated correctly, they will reduce the amount of suction that you feel. Please remove the membrane and then reseat it onto the valve, making sure it is completely flat against the valve head with no holes visible. Please try pumping again and see if suction improves and if not, try reseating the membranes again.

If you have no luck, please try with the spare membranes you received with your pump. If this still doesn't resolve your problem, then please get in contact with us via our email (support@spectra-baby.com.au) or Facebook and we can do some further troubleshooting with you.

I don't have your email address from Product Review to be able to reply there also, so hopefully you see this reply :-)

Warm regards,
Alli
Spectra team

Diana
Dianaasked

I just started pumping and five minutes into pumping the pump shut off and when I go to turn on it blinks on and then shuts off. I have tried different outlets and does the same thing. I strictly pump help what do I do?
Thanks

2 answers
4boys4me
4boys4me

I would contact the company. I had trouble once and they replaced my pump free. They overnighted me a new pump. I'm not sure what could be going on but i would definitely start by calling, you could have a new pump by tomorrow.

Spectra
Customer Service T.Spectra

Hey Diana! It might be the power cord not assembled properly, or is possibly a faulty pump. It looks like you're in the US, is that right? If so, get in touch with the US company (we are completely separate) - you can get them at spectrababyusa.com

If you're in Australia, please shoot us an email at support@spectra-baby.com.au and we can work out how to help you as quickly as possible.

Warm regards

Claire
Spectra Team

Abby
Abbyasked

Your measuring recommendations for the shield say to pump 3 minutes, measure and add on 3mm. Instructions for the other branded compatible shields say measure at rest and add 3mm, or measure after feeding/expressing and add 1mm. Which instruction is correct, the latter seem to make sense not yours - I don't want to have to be buying multiple shield to get the right fit (24mm included too large for me). why would you suggest getting the nipples at pumped size then adding extra space?

1 answer
Spectra
Customer Service T.Spectra

Hi Abby,

That's a really good question, and it can be confusing for sure.

When a woman is breastfeeding or expressing, her nipple usually swells significantly. If you think your shield may not be the right fit, then we recommend you measure your nipple. To do this, you will need to express for at least 3 minutes so that your nipple swells, and then measure the diameter of the nipple at the widest point (usually at the base). It is important to measure only the nipple, and no areola - which can be tricky sometimes, we know! You will then want to be using a breastshield which is 3mm larger than the size of your nipple.

We suggest adding on those 2 - 3mm to make sure that there is room in the shield for the nipple to move freely and not touch the sides (causing rubbing / friction). . If you choose a size more than 3mm larger than what your nipple measures then it may allow areola to be drawn in, which again may cause pain.

Hope that clears it up for you.

Kind regards
Alli
Spectra Team

EmilyPeterson
EmilyPetersonasked

I seem to be getting a lot of milk in the suction area- inbetween the disks & the white barrier. Am I using the wrong size shield? I do tilt forward as I pump but that doesn't seem to make any difference.

1 answer
Spectra
Customer Service T.Spectra

Hi Emily,

Thanks for your question. When you say the discs and white barrier - do you mean the backflow protector (it looks like a UFO) or the blue valve heads and white disc?

I am thinking you mean the backflow protectors. When a woman is breastfeeding or expressing, her nipple usually swells significantly. If you think your shield may not be the right fit, then we recommend you measure your nipple. To do this, you will need to express for at least 3 minutes so that your nipple swells, and then measure the diameter of the nipple at the widest point (usually at the base). It is important to measure only the nipple, and no areola - which can be tricky sometimes, we know! You will then want to be using a breastshield which is 3mm larger than the size of your nipple.

If you need help with getting the right size please contact our Customer Service team and we can assist. We have Facebook, email and chat available - whatever suits you best.

Kind regards
Alli
Spectra Team

Emkn45
Emkn45asked

It seems like I am no longer getting quite the same "suckling" type motion as I used to. I have checked the backflow protectors and duckbill valves and all seem to be in working order. I do get suction, but the motion seems to be different. What could cause this? I am not pumping nearly as effectively anymore because of this.

1 answer
Spectra
Customer Service T.Spectra

Hi there,

Based on what you've described, it does sound like it might be time to replace some of your breastshield parts.

We recommend that you replace your valve, membranes and backflow protectors regularly, to maintain great suction and to pump efficiently.

Your Spectra membranes need to be replaced every 2-3 months, or sooner if you are exclusively pumping. The Spectra Duck Valves should be replaced every 3-4 months. Backflow protectors should be changed every 6 months, or if you notice any damage to the silicone diaphragm on the inside - such as thinning or tears.

Let us know if you need more help after replacing the valves :-)

Warm regards
Alli
Spectra Team

Rach
Rachasked

Hi! I am a very happy owner of an S2! I have noticed on a few S2's that people have listed for sale that they're able to show the number of hours their pump has been used for. Just wondering how?!?

1 answer
hello
hello

Hey there Rach! Thanks for your message :) ah the hours that the circuit board has been running may not be entirely accurate (it's a diagnostic tool used by our warranty technicians), but there is a sequence that you can follow to check it out! If you go to Spectra Australia's Facebook page and search for hours it will bring up the graphic :) Feel free to email us at support@spectra-baby.com.au if you have any more questions!

Warm regards

Claire
Spectra Team

Tyler H
Tyler Hasked

We just opened our S2. It doesn't turn on. Everything is hooked appropriately. Outlet works . Does it need to charge for a long time? Doesn't appear to be a place for batteries . Have had it plugged in for 15 min and still won't turn on . Frustrated

1 answer
Spectra
Customer Service T.Spectra

Hi Tyler,

Thank you for your message, I am sorry that appear to be having some difficulty with your pump.

The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way.

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

Would you mind taking a look to see if your adaptor is assembled properly? If it is, will you please email support@spectra-baby.com.au with the following information:

- A photograph of the adaptor, and
- The serial number of your breast pump. You will find the serial number on the sticker located on the base of your breast pump, and it will start with AU.

We hope that this fixed the issue for you! Please don't hesitate to write back if you have any further questions.

Warm regards,
Alli
Spectra Team

Chrissy0426
Chrissy0426asked

Hi! Somehow my tubing got milk in it. As soon as I noticed, i shut the pump off. I removed the screws and opened the pump and cleaned all internal tubing with alcohol and dried thoroughly. I then re-assembled the pump and it seems to be working great. Will my milk be okay using this pump now?

1 answer
Spectra
Customer Service T.Spectra

Hi Chrissy,

Oh gosh, thanks for your question. It sounds as though you caught it just in time. If milk has gotten into your pump motor it would have stopped working and most likely broken the pump (fluid and electrics don't mix!). We always recommend our pumps are used with the Spectra Backflow Protectors so that the milk circuit is closed and hygienic and milk cannot get back into the pump. Do you have some of these? If not, I would recommend grabbing some asap.

If the pump is working I would say you have managed to rescue it just in time. Your milk itself will be fine, the only worry is if there is any fluid or moisture left in the internal tubing that could harm the motor. To be sure you could always send the pump to us for a paid service to make sure all is well. https://spectra-baby.com.au/shop/service/service/

Kind regards
Alli
Spectra Team

paige
paigeasked

why is there milk traveling up and into one of the tubes? its foaming my milk and sucking it up?

1 answer
Spectra
Customer Service T.Spectra

Hi Paige, that's a great question. Are you using a backflow protector between your tubing and your shield? We recommend always using a backflow protector to prevent the milk tracking back up. This protects your pump and keeps it a closed, hygienic system. Use without the backflow protector will also void your warranty.

Often the milk flow is just very fast, or your position while pumping may influence how the milk moves. Make sure you are leaning slightly forward to help the milk drain in the direction of the bottle.

If you continue to have issues please get back in touch, we have email, chat and Facebook, and we can help further.

Warm regards,
Alli
Spectra Team

SharonG
SharonGasked

I have been using my Spectra S2 for the past 5 months. It worked great for the first 3 months but since then I am having trouble emptying my breasts. These days I can pump more with my hand pump in the same amount of time that I do with the S2. I have tried increasing the vacuum, but it started to get painful so i had to go back to the lower setting i was using. Appreciate any suggestions you can give me.

1 answer
Spectra
Customer Service T.Spectra

Hi Sharon, Thanks for getting in touch, sorry you are having trouble with your pump. It sounds very much like it might be time to change your valves and membranes. Generally we recommend changing the small white membranes that go on the blue valves every 3 months or so. If you have changed those recently, then please contact us via our email or Facebook and we can do more troubleshooting with you.

Hope that helps.
Warm regards,
Alli
Spectra Team

Doc
Docasked

Hi I am an exclusively pumping mom.i am from India.after reading amazing reviews online about spectra I chose of over medela and got a friend to get it all the way from UK.well it worked ok for the a few days but then it stopped working all of a sudden.it wouldn't charge or switch on even when plugged it.after I kept it plugged in for longer it did start but the suction is just not sufficient.it takes me 40mins to pump one side and even then it doesn't empty the breast entirely.to be honest I am very dissapointed.i regret getting this over medela.i tried finding a spectra outlet in india but just couldn't come across one.is there anything that can b done??????

2 answers
Spectra
Customer Service T.Spectra

Hi Doc,

Thanks for your question. I am sorry to hear you are having trouble with your pump. We are in Australia, and are only able to repair or inspect pumps manufactured specifically for the Australia / New Zealand region. Your best bet will be to contact either Spectra in the UK where your pump was bought from, or to contact Spectra in India, as the pumps are slightly different depending on the country they are made for.

It sounds as though you may have a problem with the charger or adaptor, and possibly also an issue with your shield set. Spectra in India can be contacted here:
spectrababy.co.in and Spectra UK are here: www.spectrababy.co.uk/

I hope that helps,

Kind regards
Alli
Spectra Australia Team

Doc
Doc

I highly appreciate the prompt reply.i have been mailing spectra uk via their online contact us option multiple times and have also sent a message to spectra india via Facebook as the site u mentioned does not open at all.could you please give me an email address for an office in india so that I could contact them. I am on the verge of getting a new medela pump.i can't tell you how bad my spectra experience has been .truely regret wasting all this money and now having to resend on a new pump.

4boys4me
4boys4measked

My spectra s2 lost suction today...basically just vibrates. I have checked EVERYTHING. I tried all day calling the number for the Florida office in the US. I'M Desperate...I exclusively pump....can anyone help me please???my pump was purchased on amazon about 9 months ago

1 answer
Spectra
Customer Service T.Spectra

Hi 4boys4m3,

Thanks for your message. I'm sorry you've had no luck getting hold of anyone in Florida. You've contacted Spectra Baby Australia through Product Review with this message.

We are a different company to Spectra Baby USA, and our distribution rules prohibit us from sending items to the US, so for assistance can you please contact Spectra Baby USA? I have listed their details below for your convenience:

Website: www.spectrababyusa.com
Telephone Number: 855.446.6622

If your pump is not having any suction at all out of the front nozzle then it may be a pump issue, if it's that suction is reduced, it may be that you need to replace some parts. Please let us know if we can help with anything else. I hope you get in touch with Spectra USA asap.

Kind regards
Alli
Spectra Australia Team

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