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SpinTel
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.2 (1,736)
  • Transparency
    4.1 (1,578)
  • Customer Service
    4.3 (1,831)
  • Adequate Speeds Yes (1,276) · No (255)
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Nick H.
Nick H.Northern Region, NSW
  • 2 reviews

Excellent Customer Service

published
Value for Money
Transparency

Great customer support

published

I rang today to get my modem setup for my NBN, Belle who assisted me was great. She explained everything very clearly and made the process easy and straightforward. I was impressed with the Customer Service.

Value for Money
Transparency

Better in the segment

published

It was just ordered Friday last week and today it's working, typical day speed is around 40 Mbps. Haven't check evening speed as it is started today morning.
But looking at the speed now it would be great at evening as well.

Incentivised Review No
Connection TypeHFC (Cable)
SpinTel
Official RepSpinTel

Hi Jack, Thanks so much for taking the time to share your experience with us in a review. we really appreciate it.

Cheers!
SpinTel Team

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Tommy
TommyVictoria

Getting Landline to Work

published

I experienced problems with my Landline transferred from Telstra. I could not ring Landlines and my friend only got an engaged signal, when he rang me and the number of the incoming call to him ie me was 0729583 not my number. I could ring mobiles and get connected and talk. As I have all connections via Wi-Fi I have had to make changes to my Printer (SSID) which I was not made aware of, similarly I have had trouble with my properties with my Email service which I have changed to Spintel.
Situation sorted out by Tim(Female) who indicated the problems were with Spintels setup, hopefully all will work okay from now.
Reg Davies

Value for Money
Transparency
SpinTel
Official RepSpinTel
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Pat
PatHunter Region, NSW

Great service from Gilbert.

published

Had trouble receiving phone calls but with the expert and courteous help of Gilbert
the problem was solved quickly and efficiently.
Many thanks for great service by Gilbert and spintel Patrick

Value for Money
Transparency
SpinTel
Official RepSpinTel

That's really wonderful to hear, Pat. Thanks so much for writing a review of our service, we really appreciate it.

Cheers!
SpinTel Team

Related Articles

Previous

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next

Great Service

published

Connection has always been great and never an issue...been using Spintel for years. NBN speed is as advertised and consistent at all times. Donnalyn just helped me setup a static ip and her service was awesome. Highly recommend Spintel :)

Value for Money
Transparency
SpinTel
Official RepSpinTel
Rheanna Duff
Rheanna Duff
  • 2 reviews

Just upgraded to the 25 plan

published

Mum and two kids in the house. We stream everything and have multiple devices. Although sometimes the 12 plan would work it just got to frustrating and I decided to upgrade to the 25 plan.

Customer service is always easy to deal with and clarify any questions I have. I would recommend them.

Value for Money
Transparency
SpinTel
Official RepSpinTel

wonderful friendly assistance from Flora at call centre.

published

All great, problem ironed out immediately by a very friendly and helpful assistant. I was offered and took up great new plan moving from 5G to 15G for my mobile plan.

Value for Money
Transparency
SpinTel
Official RepSpinTel

Hi Mark, Thanks so much for your review, we are grateful to read about your experience with our support team.

Cheers!
SpinTel Team

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Cliff
CliffCentral Highlands and Goldfields, VIC

Connection

published

Your staff member Leister’s help regarding the setting up of my connection to the router was fantastic he showed great patients and knowledge 10/10. Thanks Leister for all the help

Value for Money
Transparency
SpinTel
Official RepSpinTel

Hi Cliff, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.

Cheers!
SpinTel Team

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Hilary
Hilary
  • 4 reviews
  • 1 like

Excellent service

published

Rhea was excellent, patient and efficient when we had a modem/account problem. In the past I have had problems and it’s taken a while to sort out. But this time round they were exceptional.

Value for Money
Transparency
SpinTel
Official RepSpinTel

Hi Hilary, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.

Cheers!
SpinTel Team

Excellent customer service, Leister made my day!!

published

Called this morning and spoke with leister, he assured me that he will call back as soon as my NBN is connected.
As soon as I received the email of activation, Leister called and walked me through the setup.

Value for Money
Incentivised Review No
SpinTel
Official RepSpinTel

Hi Muhammad, Thanks so much for writing a review of our service, we really appreciate it.

Cheers!
SpinTel Team

BTF
BTF
  • 2 reviews

Worst phone answering company of all telcos I have dealt with.

published

Last Saturday after waiting, I finally left a message for a return call, none came, yesterday 40 minutes on Hold to speak to someone, the outcome no email confirmation as discussed, today over 30 minutes, despite being the 1st call waiting still no outcome.

Incentivised Review No
Start DateJuly 2015
SpinTel
Official RepSpinTel
Sarah1809
Sarah1809Illawarra, NSW

Lifesaver!!

published

Thank you for guiding me through how to configuration my modem today. So quick and understanding thank you Leister for helping me step by step you are awesome thank you again :)

Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel

Hi Sarah, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.

Cheers!
SpinTel Team

Daniel C.
Daniel C.Canberra Central 2602, ACT
  • 2 reviews

Good service, was competitive till recently

published

Spintel provided my mobile plan for 2 years and never had any trouble. Customer service was always very good (easy to access and helpful) too, particularly Gilbert who helped me with a recent query. There may be cheaper plans put there, but this is a reliable service

Value for Money
Transparency
SpinTel
Official RepSpinTel

Hi Daniel, thanks so much for writing a review of our service, we really appreciate it.

Cheers!
SpinTel Team

Great service

published

I signed myself and the family up to Spintel over 3 years ago because of their great rates. But it’s their customer service that makes them such a great company.

Value for Money
Transparency
SpinTel
Official RepSpinTel

Hi Darren, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.

Cheers!
SpinTel Team

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Page 1 of 115

Questions & Answers

Romina
Rominaasked
NBN 50/20 (Plus 50)

Can the person who responds to these reviews please provide me with assistance via a private message regarding my installation today?
The people I have been speaking to via WhatsApp and also via Phone have been no help in assisting with my queries, but the person responding here seems to know what they are talking about.

1 answer
SpinTel
Official RepSpinTel

Hi Romina, I have sent you a private message for the SpinTel account details so that I can check your order and assist your further.

Thanks,
Anoop

Sure.R
Sure.Rasked
SpinTel

I am an existing customer of another internet provider. How long It will take for transition period?

1 answer
SpinTel
Official RepSpinTel

Hi Sure.R, If you already have an active NBN service with another provider, the service transfer will happen mostly on the same day once you signup with us. (Note: hopefully your modem is not locked with the current provider and you can access modem GUI to change the NBN credentials currently configured in the modem with the new one)

https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop

Sure.R
Sure.Rasked
SpinTel

I am an existing customer of another internet provider. How long It will take for the transition period?

1 answer
SpinTel
Con G.SpinTel

hi there, if you are already on nbn and have everything setup, it generally takes about a day. It also depends on if you're transferring a phone number from another service provider, and if you are going to continue using the modem you currently have, or ordering a new one from SpinTel.

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SpinTel

Details

Compare all 6 SpinTel
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers and Mobile Broadband Providers
Standard Monthly Price $64.95$84.95$59.95
Typical Evening Download Speed 45.0 Mbps90.0 Mbps22.0 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps
Service TypeNBNNBNNBNMobile Broadband
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedCapped/Fixed and Unlimited
Compare all 6 SpinTel
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