Pillow is paper thin and unuseable
Followed The advice on their website for which pillow to buy but Pillow is too thin to even use, however they will not accept refunds hiding behind the excuse of covid 19 which is a joke. I can go anywhere in this country but because of covid a pillow is too dangerous to return avoid at all costs. There customer service representative named [Name Removed] got in contact with me and gave me the run around. and was trying to question the legallity of me leaving a review horrible company stay away.
Purchased in March 2021 for $219.00.
Very poor customer service with an attitude.
Contacted them because my order was placed 5days ago and no shipping corfirmation was sent to me. The operator was rude an arrogant. Considering the price they charge for their products, the least they could do is to offer decent customer service. Will not be ordering from them again. Not recommended.
Only terrible because there is no mention when buying about NOT to sleep on your stomach when using the pillow.
I finally found the advice in the Q&A section a month later when I realised it could be the pillow causing me pain. The pillow itself is very comfortable but has given me burning back pain (Not too unusual for me, but that usually goes away after a good rest) the pain has been constant. I'm swapping back to my old one to see if the pain goes.
Purchased in July 2020 for $219.00.
Bought 2 pillows based on the rave reviews from "happy customers". This product is nothing more than a standard memory foam pillow available from any discount store. Grossly overpriced and not providing any of the expected benefits, I wish I had never wasted my money.
Purchased in July 2020 for $224.00.
Over hyped and under delivered
UPDATE 1: Spinaleze contacted me on this website as you can see below they were willing to replace my pillow however after 1 week goes by, I have not heard a single reply to my email.
Low profile pillow made specifically for back sleepers such a myself.
The first fortnight the pillow was performing very well it was almost perfect. However after owning the pillow for more then 2 months it's now basically unusable.
The pillow gradually lost its bounce and density over time, on the low side you start to lose support for your neck very quickly and thus have given me really bad neck pain and shoulder pains.
Tried to flip it over to the high side but honestly that just made my neck pain even worse.
Purchased in February 2020 for $219.00.
I purchased two pillows & pillow slips one for my wife a side sleeper & one for me a back sleeper. We persisted using the pillows for 3 weeks they are the worst pillows we have ever used.
Purchased in October 2018.
Worst pillow ever
The spinalese pillow was a block of foam with a few cutouts. I’ll be going back to buy another memory foam pillow from Harvey Norman, not cheap but need some sleep.
- Low Profile Pillow
Terrible pillow for me!
I have persevered with this pillow but was never able to have a good sleep with it. I also started getting lower back pain but did not associate it with the pillow until I stopped using it. I am now sleeping on a regular pillow again. Back pain is now gone and I am getting a good night's sleep!!
For $200 it is not as it was 1 year ago. Hmm, $200 per year
I bought the low profile as I mostly sleep on back. Arthritic in 2 neck joints.
I did enjoy the less pain in mornings for first few months, but the pillow then did not bounce back each night. I bought another and same happened. $400- down in 6 months and I am back to the compilation of less expensive pillows that have worked for me for a decade.
I would buy a Spinaleze each 3 months if say $40-. I think this pillow is overpriced due to it's short life span.
Not happy at all
Not enough support woke up with a sore neck I have to have a another pillow underneath the pillow was given to me for my Birthday also the pillow case I fitted is to large for it
Awful, hard, made sleep impossible.
I'm a back sleeper so got the recommended low profile pillow. No neck support. I can't feel my neck making contact with the pillow and it's hard and uncomfortable on my head. Over-hyped and over priced. I'm returning it via the local garbage truck!
What has Spinaleze done??? Pillow is now way too hard!
I have used a Spinaleze low profile pillow for many years, recently purchasing another. The new one is WAY TOO HARD! As a previous review noted the foam is a different colour, so obviously Spinaleze has made a change. After contacting Spinaleze via the contact section on their web site, they got back to me, completely dismissing the problem, stating that the same factory is still making the pillows. That may be the case, but the foam HAS changed. It is now like a rock.
I then called the 1300 number on the web site, only to be put through to an answering service. Haven't heard back yet. This is the type of customer service I expect from a cheap foreign site, not a company who sells itself on being locally owned and made.
Questions & Answers
Hi, What is the difference between the child pillow and the low profile pillow?
Does anyone know if this pillow smells like chemical smell? I bought Dentons and it has a chemical smell which gives me migraines and my neck is in agony and had to get a refund. I’m a free style sleeper (sides back stomach)and I’m interested in the low profile (I can’t handle high and hard pillows)even though the website recommended medium profile. As there is no refund and the price tag is insane for a pillow and trying it for five minutes in store is not sufficient. No pillow is going to give neck pain after five minutes?!!! You need at least two days. I really am traumatised with my pillow experience so far and grateful for your feedback as you have purchased the item and truely know what it feels like. Thanks heaps appreciate it.
I know how you feel, I felt the same and found that the Spinaleze was a great decision.
Thanks heaps for your feedback. Does it have a chemical smell? Also are you a freestyle sleeper or all sleeper? Thanks heaps appreciate it very much :)
I have feather pillows in the past with that . My partner and I love our Spinaleze pillows , they are the best thing since sliced bread. We had so many useless expensive pillows in the past.
I would Defenitely Highly recommend getting a Spinaleze pillow. It changed my life
I am only 155cm in height with a very short neck and have suffered with neck injuries for many years. .
Just wondering if the low profile spinaleze will be too high for me
Hello Marg, It depends on whether you sleep on your back 100% of the time or a combination of back and side sleeping.
If you are a 100% BACK sleeper - then the LOW profile pillow is the one to select
If you are a side Sleeper ( including a little on your back, The MEDIUM profile pillow is the one to select
The Pillow is designed to help align the Head Neck and spine for a supportive and comfy sleep.
Hope that helps
Get an answer from our members and Spinaleze representatives
|Dimensions||100-115 x 550 x 360 mm|
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