84 questions from our users
I am interested in purchasing a pillow but have been reading all reviews, positive and negative. As the pillow represents quite an investment, in terms of its cost, I would like to know what your returns policy is, please, in case it does not work for me?
With thanks, and kind regards,
I am a 156cm tall woman with an arthritic neck that causes a stiff neck, neck pain and headaches every morning. I sleep on both back and side. Your site recommended the medium profile pillow but I am hesitant because I have a short neck and most pillows feel like they are too high for me. Can you advise?
It’s been a year and o absolutely love my spinaleze pillow , because of my arthritis in my neck it had to align my neck and dissipate the pain which took about a month . Would recommend and have done so to all my friends
Totally agree. Great rel if for my shoulder pain.
When I received my Spinaleze it looked quite different from pillows that I have used in the past , I didn’t know what to think , but sleeping on it is a totally different experience . I don’t know what it is just that there is something about the pillow material that is so comfortable that I fall asleep instantly. Have had it for 15 months and love it . Will keep you updated
Great pillow , i love it and call it my best friend I need a promise from you that you stick with Australian made and keep this beauty here in our country cause if I find out you head to China I will NOT support you guys no matter how good your pilllow is ! The whole family are using your Spinaleze pillows .
Go you Aussie made beauty . I support these pillows for being the only mob making products in Australia and not finding the easy money by going to China . I now love my pillow and call it my best friend . I was ready to ditch it after 2 weeks but hubby told me to persevere with it cause he loves his Spinaleze , so I did , and after the fourth week I found myself unable to sleep on anything else .
I wish they would have told me it would take about a week to feel the difference in my sleep patterns . Having said that i really love this pillow. I always was struggling with other pillows and spent so much money . It just feels great to wake up without a nagging headache and stiff neck. Its a winner .
Hi , How often do I need to wash my pillow , I have your pillow ?
You name it , I had every pillow you can think of . Tempur , Sheridan , tontine , memory foam , chiropractic or physiotherapist pillows and none absolutely none of them helped me with my neck pain , wasted so much money . I’d wake up at least 15 times a night with a headache as a result of neck pain. I’ve had the spinaleze pillow for 4 weeks and will continue to sing it’s praises till the day I die. I can live a normal life cause of this pillow and for that I am so grateful
My wife has the Medium pillow for about 2 years and I am a much bigger person . Do you suggest the High pillow for me ? I sleep mostly on my side cause I find that it’s the most comfortable position for me . Also I am a snorer , will it fix my snoring ?
I have tried the sleep mask machine which helps but it’s complicated to use .
Sorry for all the questions , but if you can help I would appreciate it .
Needing a solution that would just be less complicated than using a mask machine
I really like this pillow as it helps a lot with my neck pain.
The smell of it is so toxic though and gives me migraines. How do I get the smell out? I’ve only had it a week and aired it for three days and it’s still very strong smelling. I want to use this pillow but need the smell to be gone.
The negative reviewers are bullies .
I would have the worse neck out of anyone I know . I’m riddled with artritis in my neck. Had neck surgery 9 years ago to try and fix it and after surgery it made it worse . The surgeon did not know what to do next . I was listening to Kyle and JackieO on radio and Kyle said his spinaleze pillow got rid of his headaches , now I’ve been listening to Kyle for the past 20 years and his a straight shooter and says things as they are , so on his recommendation I bought myself a Spinaleze . I have been using it for a year now and I can honestly say it was the answer to my neck pain. If only I bought this spinaleze pillow a year ago I would never had elected to have surgery .
I read most of the negative reviews by people on this review page and you can tell that every one of them are best described as bullies . I can tell you that these bullies get a feeling of superiority complex by dishing it to others . They hide behind reviews like cowards belittling to boost their low self esteem . I’m sorry but that the way I feel and others would agree . Spinaleze pillow gave my life back and I would defend them tooth and nail
Sure they don’t have a refund of used pillows but your allowed to return it if it’s still sealed in it’s plastic bag. I read the bad reviews from customers that have slept on the pillow from 4 months to a year and are annoyed no refund , I mean really , how pathetic are these customers to even ask for a refund. Try doing that at a retail store like David Jones or Myers. They’d show you the door. And another thing check out the rest of the CHINA made pillows on the internet that are made for $5 and sell for $200 and allow refunds , I bet you they repack the returns and resell them . At least you know a company that doesn’t accept returns garuntees you 100% of a new unused pillow. Just think about that before you buy from a China supporting company.
What happened to supporting our Aussie manufacturing companies , soon to be a dying breed if we don’t support them. Go Spinaleze , Australian Made !!!!
I was pretty sceptical about the pillow and really needed a pillow that would not only hold my neck upright but also not dig into my neck which I found with other pillows. I would give my Spinaleze pillow 5 out of 5 . It took some time to get used to but now I adore my Spinaleze pillow
Hi Spinaleze , At what age should my children look at sleeping on a spinaleze pillow , I have a 4 year old ? Regards Morris
Sharing my thoughts on the Spinaleze pillow. To begin I should mention I have the medium size profile Spinaleze pillow which when I typed in their website calculated the correct pillow size for me , which was great because in the past I often struggled at the shops to identify which pillow was suited for me , so I was very impressed with that . What’s really important and I can’t stress this enough is if your sleeping on a non supportive proven pillow it can damage your neck continuously over time . I spoke to Spinaleze about this and their products had been medically designed and also clinically trialled , that’s so important and reassuring. I have had my Spinaleze pillow now for about 2 years and this will be an update on my last review a year ago and I can say this pillow continues to amaze me . Ever since I got it I have had the best nights sleep and being a nurse I need my rejuvenating sleep. I was a mild migraine suffer as well and had been seeing my Physio regularly every month and have not needed to anymore over the past year which I can only put it down to using the Spinaleze pillow over that time. I’m just a much more happier person without migraines . Every colleague of mine in hospital has now got a Spinaleze pillow except for Pam and Jason who I think I will buy them for their birthdays as both are continuously complaining of a sore neck ( us nurses don’t get paid enough ) . It is really refreshing to find a company like this that continuously make their products in our beloved country Australia and not China . I had sent spinaleze an email congratulating them on their dedication to sticking with Australian made and also stipulated that if they ever go to China I will bag the hell out them , after all you don’t know what China pillows are made up from or the protocols they need to pass for a safe product. Spinaleze was great , they sent me all the information on where and how they make their products in Sydney and the many certificates from government companies like the therapeutic Administration they acquired to making their products , something that you don’t find with other pillows simply because their made in China ( do your research like I have and see for yourself )
Next i would like to talk about those pesty self useless worth trolls that you see wanting to bag an Aussie product that has gone to the extreme in developing medically clinically proven products to help humans get a better night’s sleep , to those people I say “get a life you losers” . I’m not taking sides but I spent a lot of time researching asking a lot of questions and requesting information from spinaleze which I found to be extremely helpful and willingness to help and for that I would back them 100%. You’ll never find better.
Want to order a pillow case ? Have had my spinaleze pillow for 7 months , what i like about about it is the softness , luxurious feel and yet very supportive If you were to honestly ask me if i would recommend the Spinaleze pillow i would say yes , without hesitation
I love your pillows and pillow cases , how do I guy extra pillow cases .
I always have had neck pain . I’ve seen neurologists and recently have had surgery and was just for once looking for pain relief and a good nights sleep. For me after sleeping on my Spinaleze pillow it miraculously provided me with relief immediately. I had read on other reviews that it could take months to provide relief as it works on your neck aligning it over time . I was lucky it was immediate relief. I have Strongly recommended these pillows to all of my friends that most unfortunately suffer from arthritis in the neck
I work in retirement village home and the word got around how good the spinaleze pillows are . I have one and the results are no more pain in my neck and just having restful sleeps every night . It’s on its way for all retirees getting one of these pillows
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