- Medium Profile Pillow
After hearing all the recommendations on radio and having a neck problem purchased a medium pillow in May 2018, gave it a go for 3 months, it was so uncomfortable I had to go back to my old pillow, continually tried to adjust to the pillow over several months with no success, to this day still cannot sleep on it, yes it was overpriced for all the hype, not happy.
Purchased in May 2018 at Spinaleze for $199.00.
Load of crap
Very uncomfortable to sleep on. Too soft, too low, No neck support at all.
I do have back and neck issues for a long time. Always sleep on memory foam pillow , but this one is the worst by far. Though I can get use to it, but neck and headache getting unbearable and now i have pain in the shoulder as well because of the wrong support . Stop promoting it as if it's the best pillow on Earth . Load of crap. The worst pillow I’ve slept on .
Purchased in February 2021.
- Medium Profile Pillow
It does not work for me
I selected the size of the pillow following the instructions provided on their website but the pillow is too small. I tried using it for several months to see if it was just a matter of getting used to it but it did not work. Every day I woke up with neck pain. I have contacted customer service but I was told that they do not provide exchange or refund. I learned my lesson: never buy pillows online. Go into a shop where you can try before you buy.
Purchased in December 2020 for $219.00.
Absolutely Terrible, Do not Recommend!
Worst pillow ever, did not help me at all with my neck problems. There was a strong odour from the pillow and gave me a headache and a sore neck. Trying to return but they don't give you a full refund and keep 40% fee. Customer service on the 1300 number was also horrible was not helpful at all, he had no idea how to help. Overall experience with this company was disgusting.
Purchased for $219.00.
- Medium Profile Pillow
Waste of money
It is an over priced piece of foam. It flattens out when you lay on it, provides no support at all. I have had sore neck and shoulders and was looking forward to this pillow- very disappointing.
Purchased in April 2020 for $230.00.
Not right for me.
Foam compresses down too much for the weight of my head as a side sleeper, which meant my neck wasn’t supported enough. Not the pillow for me so I’ll shop for another.
Purchased in May 2020 for $220.00.
Not the same as my original spinaleze
I have had a spinaleze pillow fir approx 4 years and heard on radio that it’s a good idea to update every few years so when spinaleze has a sale I purchased a new pillow the same as my existing.
Well what a disappointment, the support is nowhere as good as my original , after 4 nights I had neck prob again do I have gone back to the original . I have left message after message for spinaleze to calm me however they still have not contacted me.
So very disappointed as I have raved about the original for years. Sally
Purchased in July 2019 at Spinaleze for $160.00.
Caused neck & shoulder pain
My husband and I only used it for one night we both woke up with neck and shoulder pain. “Like a brick to sleep on” my husband’s comment. I do get neck pain at times but this pillow exacerbated the pain - had to take Panadol and use a hot pack on my neck in the morning. Disappointed after hearing all the rave reviews on 2GB.
Waste of money
Purchased after having neck and back problems after listening to testimonials from [name removed] and [name removed].
Having tried to use it three times in the past twelve months I feel that would have saved money. Cannot believe that this junk has helped anyone. I guess the high price would go to promotion payments.
- Medium Profile Pillow
Disgusted with customer service. Pillow lasted 2 sleeps.
Firstly they tell you if you are under 6 foot and a side sleeper, you need the medium height pillow. Im not that broad shouldered, only 5 foot 6 and average weight, and from the get go the pillow was too low but the first 2 nights i slept great and it really seemed to work. The third night the pillow had collapsed at the edge, so i turned it around. I contacted customer service and told them, only to be told send it back at my expense, they will send it to their laboratory to test, if they find a fault they will replace, if not they will send i...t back and i will have to pay for post. So after wasting $200 i have to risk minimum another $40 on post? These people are thieves. I am now sleeping very comfortably on a bamboo memory foam pillow for less than a third of the price. Dont waste your money. Also, i paid through paypal, thinking that would safe guard me. nope.
These things are rubbish!
I gave them my height and weight and they sent me the medium option. I persevered with it for 2 weeks and contacted them to advise the pillow was way too high for me to sleep with. The response was "to bad how sad" cannot return it or exchange it because it is a pillow and they already have your money. I think the advertising is false and over rated. I will not recommend this product.
It is like sleeping on a concrete block. Have more neck and shoulder pain since sleeping on it. Does not matter whether I am on my back or either side I cannot get comfortable.
One night was enough
Both my husband and I woke up with very sore necks and a headache after one night. We received the pillows for Christmas and are very disappointed. I am aware pillows are very different to different people but I wanted to share our disappointment, particularly since my father has wasted $400.
My husband ordered the pillow for us about 3-4 weeks ago. Unfortunately we’ve experienced a number of problems. For one, the pillow is too short in length. As a slide sleeper I can’t roll and switch sides as my face ends up off the pillow, this means I have to lay in the same fixed position all night. Secondly, the pillow case lining has a hard ribbing on the side which means I wake up every morning with a ‘lovely’ line all the way down my face. Thirdly, (and by far my biggest problem with the pillow), I think the pillow is too high for slide s...leepers, I wake up with terrible lower back pain. I’ve tried to stick to using the pillow for a while as I know it can take time to adjust - however three weeks and it has hindered my sleep and hurt my back. If I were to spend $200 on a pillow again I would make sure there is at least a free trial period with a money back guarantee.
I tried a number of times to sleep on this pillow and to my dismay found it too uncomfortable due to its firmness. I am reasonably broad, but still felt it a bit high. I am sorry I wasted my money buying this, but felt with the positive reviews, I would enjoy using it.
Questions & Answers
I am interested in purchasing a pillow but have been reading all reviews, positive and negative. As the pillow represents quite an investment, in terms of its cost, I would like to know what your returns policy is, please, in case it does not work for me?
With thanks, and kind regards,
Hi Helen B. Just like underwear etc the pillow IS deemed a health product and onec opened can NOT be return for a refund. The pillows are made fresh every day here is Sydney. They are made from a Aerated Visco Material, with UltraFresh - NOT just a 'Foam material' as some people incorrectly state..suitable for asthma sufferers or anyone with breathing problems and is certified as a health Product. As this is a Health Product there is no 'Trial' period - However the pillow be easily trialed (slept on ) as long as the plastic seal in NOT broken for a full refund or exchange. Like any quality product it usually attracts a higher cost. And one other Point - These are TOTALLY Australian 100%, and thats a very important point.
f you have ANY further questions you can visit wwww.spinaleze.com.au Thanks again.
I am a 156cm tall woman with an arthritic neck that causes a stiff neck, neck pain and headaches every morning. I sleep on both back and side. Your site recommended the medium profile pillow but I am hesitant because I have a short neck and most pillows feel like they are too high for me. Can you advise?
It’s been a year and o absolutely love my spinaleze pillow , because of my arthritis in my neck it had to align my neck and dissipate the pain which took about a month . Would recommend and have done so to all my friends
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|Dimensions||125-140 x 550 x 360 mm|
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