Are returns now being accepted ! Update.
Wrote a review about the covid being a excuse to not accept returns. 2 months ago
It's too late and there should be a highlight warning on the box before unpacking . I have seen another review in the last week also warning of this issue of returns.
Happy with my pillow ,just making people aware. Sleeping duck gives a100 day trial & free return "and spinal eze wont take returns ???????
Update to my earlier review(s)
Toby telephoned me this afternoon (12/10/20) and we discussed my concerns/questions regarding this product. As Nic on 12 Oct 2020 posted in his/her post "Support Aussie business", I would concur that I think it commendable even desirable, to support local business. Nevertheless, as I remarked to Toby today, I am happy to support local businesses however, the price point ultimately does play a role. I am happy to pay 30 even 40% more for a locally produced item. However, at the end of the day, I must see value. Yes, the overarching factor for me...at least is that the product must be (again as Nic said) hygienic (and safe to use) and one thing that I am happy to see (hear) is that Spinaleze appears to have wound back one of its expenses (its radio advertising). Yes advertising is core to business promotion however, it does need to be in tune with the costs of production and distribution and the ultimate price charged to the consumer. Toby described the issues that I was concerned with were more or less part and parcel of the inherent design of the pillow and in the absence of any adverse impact following use of the pillow these past 10 or so months, I am happy to accept this explanation. I will finish my posting on this (very good) Australian made product, however, at the current price points I am not sure I would buy another Spinaleze pillow at time of need unless I saw that the core pricing was fair and reasonable and represented (to me anyway) value for money.
Purchased in December 2019.
comfortable and supportive
Husband convinced me to buy pillow for my lower back and neck pain. I hope it will fix my problems and give me a good night sleep and quality of life.
Purchased in October 2020 for $219.00.
The reviewer stated that an incentive was offered for this review
Thanks 2GB for the “Heads Up”
Have heard about this product for a while, Comfortable and well made, looking forward to a full nights sleep - love that it’s Australian made and produced. Will have to get the other family members one
Purchased in August 2020 for $219.00.
Stopped me fighting with my pillow!!
I find my Spinaleze pillow very comfortable and quite supportive. I have arthritis in my neck and this pillow is so much better than any other I've tried. In the past I always seemed to be trying to find the best position for my pillow - doubling it over, using two pillows etc. Now I don't have to.
Purchased in November 2019.
Seems to give me a better nights sleep not tossing around as much. Have tried various different pillows , so far this is very good. Dont have any issues before but seem to sleep better.
Purchased in July 2020.
- Medium Profile Pillow
Should have bought the bigger pillow
I suffer from neck pain. Since receiving the spinaleze pillow I’m sleeping better but have developed sore shoulders. Despite my 165cm height I think that I should have purchased the higher profile pillow.
Purchased in June 2020 at Website for $219.00.
I bought my Spinaleze Pillow 5 days ago, and I am finding that my Sleep has improved. I sleep on my side and was constantly moving, which woke me up. this seems to have stopped, and I feel so much better, having a good nights sleep.
Purchased in May 2020 at Neutral Bay for $219.00.
The reviewer stated that an incentive was offered for this review
This pillow offers great support
No matter how you lie on it , this pillow offers great support. I used a memory foam pillow previously not a cheap pillow however you definitely notice the difference after you use it.
No more back complaints!
The main thing with me was I had back complaints before and after using it I have no problem with my back. My wife also bought one before me as she had neck problems and after a week of use it worked for her.
Purchased in March 2019.
The right pillow height
I always had trouble in the past finding the right pillow height for me. With the Spinaleze pillow I found the pillow height for my neck was just right and it helps me sleep better also.
Purchased in October 2019.
Better night sleep
I found this pillow more comfortable than some others and found it gives me a better night sleep, I heard about it on the radio 3AW and decided to try it.
Purchased in January 2019.
Used to wake up at 2AM every morning
We bought 2 pillows one for me and one for my wife. I used to wake up at 2am every morning and have to throw the radio on to sleep but since buying this pillow i no longer have to do that, it has helped me get a better night sleep.
Purchased in December 2019 for $175.20.
I think the pillow is comfortable and supportive, occasionally I would wake up with neck pain by I purchased the pillow. As far as the quality of my sleep, that has not changed.
Purchased in November 2018 at Mattress & Pillow Science Physical store.
You notice the difference!
I go to a chiropractor as well and found they are better than a normal pillow. I heard it advertised on the radio so i thought i would give it a go. I find it an advantage to use and you notice it when you go elsewhere such as hotels where the pillows are not as good.
Purchased in December 2019 for $199.00.
Questions & Answers
I am interested in purchasing a pillow but have been reading all reviews, positive and negative. As the pillow represents quite an investment, in terms of its cost, I would like to know what your returns policy is, please, in case it does not work for me?
With thanks, and kind regards,
Hi Helen B. Just like underwear etc the pillow IS deemed a health product and onec opened can NOT be return for a refund. The pillows are made fresh every day here is Sydney. They are made from a Aerated Visco Material, with UltraFresh - NOT just a 'Foam material' as some people incorrectly state..suitable for asthma sufferers or anyone with breathing problems and is certified as a health Product. As this is a Health Product there is no 'Trial' period - However the pillow be easily trialed (slept on ) as long as the plastic seal in NOT broken for a full refund or exchange. Like any quality product it usually attracts a higher cost. And one other Point - These are TOTALLY Australian 100%, and thats a very important point.
f you have ANY further questions you can visit wwww.spinaleze.com.au Thanks again.
I am a 156cm tall woman with an arthritic neck that causes a stiff neck, neck pain and headaches every morning. I sleep on both back and side. Your site recommended the medium profile pillow but I am hesitant because I have a short neck and most pillows feel like they are too high for me. Can you advise?
It’s been a year and o absolutely love my spinaleze pillow , because of my arthritis in my neck it had to align my neck and dissipate the pain which took about a month . Would recommend and have done so to all my friends
Get an answer from our members and Spinaleze representatives
|Dimensions||125-140 x 550 x 360 mm|
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