SpinTel Home Superfast 250
Part of SpinTel Internet 4.4 

SpinTel Home Superfast 250

 Verifiedspintel.net.au🏆 2024 Award
SpinTel Home Superfast 250
4.7

208 reviews

PositivevsNegative
92% · 19212 · 6%
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Adequate Speeds Yes · No
Value for Money
4.6
Transparency
4.5
Customer Service
4.7

Reviews

208 reviews
- Silvax -.
- Silvax -.Greater Melbourne (Inner), VIC
  Home Superfast 250

Terrible Experience. Incredibly low download and upload speed

Absolutely terrible internet provider. Please stay away from this company as I've had nothing but excruciating low download and upload speeds since we joined. I was told that it was a blockage on site, which wasn't actually the case at all as the issue is still persisting after the "blockage" was fixed.

So this tells me support doesn't actually know what is happening either. Please, please, please stay away from this service provider, nothing but issues. Almost feel like a scam.

Meant to be running 250mb download and 25mb upload but currently at 40mb download and 500kb upload. Show details

Customer Service
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Patrick Coco
Patrick CocoGreater Melbourne (Outer), VIC4 posts
  Home Superfast 250

Spin Tel great but NBN Coy very slow connecting

Still waiting for NBN to come & connect after nearly 2 months of very slow Internet and they keep changing dates when this will be done. Internet buffers continuously on my TV watching the other sub channels movies etc. Not blaming Spin Tel for this as they have been great following this up for me Show details
Value for Money
Customer Service
Glenn H.
Glenn H.Greater Melbourne (Outer), VIC4 posts
  Home Superfast 250

Internet down

Our internet was off line this morning and Mary was helpful in getting the problem resolved. Show details
Bilal
Bilal2 posts
  Home Superfast 250

Cancelation of Service

I wanted to cancel my services and i was able to do that without any issues. Show details
Value for Money
Transparency
Customer Service
Ben
BenWide Bay-Burnett, QLD
  Home Superfast 250

Happy

Customer support (Donna) was very helpful in attending to my connection issue, happened to be the nbn supplied Ethernet cable in the end, self diagnosed, but support was great via chat. Show details
Geoff L
Geoff L2 posts
  Home Superfast 250

NBN connection

Tim was very helpful. Thanks for your assistance. Highly recommend Spintel Show details
Wilson C.
Wilson C.9 posts
  Home Superfast 250

Very bad user experience and customer service

Waited 42 minutes for the customer service, no one answers.

My NBN connection is still being connected since the very morning, and when I used the order tracker, it gives me 500 Internal Server Error.

Used online chat, it's just a bot with fixed answers.

Tried Whatsapp chat, no reply at all. Show details

Value for Money
Customer Service
SpinTel
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James
JamesSydney, NSW5 posts
  Home Superfast 250
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Sonia
Sonia
  Home Superfast 250

Excellent

Aubrey is sooooo good, problem soving and very patient. She gave me lot of time fixing my issue with wifii. Love u Aubrey Show details
suemartindale77
suemartindale77
  Home Superfast 250

Rescued by Spintel!

Superb service! We had router problems and the helpdesk remained extremely patient assisting us(we're useless with technology) they followed up time when they said they would and together resolved the issue. Show details
Ivan
Ivan
  Home Superfast 250

Excellent Customer Service for NBN Activation Date Change

Marigold was excellent in helping change my NBN activation date. Everything was explained clearly and they advised me of every step in the process, excellent customer service! Show details
Value for Money
Nishes
Nishes
  Home Superfast 250

Wow amazing services

Mary provided me all the information I needed and changed my 100 Mbps plan to 200 Mbps. It was worth it. Thank you. Show details
Kylie
Kylie
  Home Superfast 250

Good internet and good service over the years with minimal issues

I have been with Spintel for a long time and have had minimal issues over the years. When I do have an issue, they are very responsive and helpful. I recently upgraded to Fibre to Premises and I had two concerns. One about my bill and the other the speed or reach of the wifi. I had issues with calling the support team. The call quality wasn't good and then it dropped out and then I couldn't through again. It was a bit frustrating, but I tried using the chat button on the Spintel webpage and Rhea helped me with both my issues. It took quite a while to work through and she was very patient and explained things well. Show details
Value for Money
Mario Ragusa
Mario Ragusa3 posts
  Home Superfast 250

Firmware Upgrade Issue

I had an issue with firmware upgrade on my VX230r modem purchased from SpinTel
Rhea was able to assist and answer my queries with professionalism. This is the second time that Rhea has assisted me and I am very grateful for the help received Show details
Chris L
Chris LEdithvale2 posts
  Home Superfast 250

Easy Peasy

Prompt hassle free upgrade to FTTP. Minor issue resolved quickly. Super fast rock solid connection 245 to 255 down 23 to 26 up and a great price. Show details
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Compare all SpinTel Internet listings
SpinTel Home Superfast 250
  • 🏆 2024 Award
SpinTel Home Superfast 2504.7 
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SpinTel Standard 25
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SpinTel Standard 254.5 
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $85.95$74.95$79.95$59.95
Typical Evening Download Speed 211Mbps50Mbps100Mbps25Mbps
Promotional Monthly Price $64$69$49
Promotional Offer

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth).

Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth).

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth).

Typical Evening Upload Speed22Mbps18Mbps18Mbps5Mbps
Max Upload Speed 25 Mbps20 Mbps20 Mbps5 Mbps
Max Download Speed 25 Mbps50 Mbps100 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
Awards 2022, 2023 and 20242022, 2023 and 20242022, 2023 and 20242022, 2023 and 2024
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