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Spintel Mobile Broadband

Spintel Mobile Broadband Questions & Answers

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6 questions from our users

Emmie K.
Emmie K.asked

I'm currently with another provider for my landline, which has Priority Assist due to my heart issues. Can I keep my landline? ( ie not wanting VOIP phone). Also, I get variable speeds where I am - seems to be a bit of a black spot for mobile signals. It's not unusual for my download speeds to be around 1 Mbps, yet upload speed can be 14 to 15Mbps. My current provider has not been able to offer a reason for this. Obviously the speeds are worse (pages time out, server can't be found, etc etc) during peak usage times.

1 answer
SpinTel
Official RepSpinTelSend a private message
Mike R.
Mike R.asked

We've been with Spintel for a while now and generally speaking, have had no issues and are quite happy.

We did note that Spintel reported data usage and our device reported usage always seemed to vary by approx. 10-15GB each month. Whilst I'm fully aware that the device is not going to be 100% accurate, it was always spot on with the previous providers reported usage - Optus. The device is an Optus Mobile Broadband modem and approved by Spintel for use on their network.

I painstakingly downloaded three months of data usage reports from Spintel's website and noted an alarming issue - nearly 57 hours overlap of recording periods. It also roughly matches the discrepancy we noted in the device usage (which could be a coincidence).

I've approached Spintel on several occasions, who tell me that their records are correct. Concerned, I raised the issue with the TIO, who passed the concerns on to Spintel and again was met with an "our records are correct" response and an abundance of passive-aggressive replies from "Travis".

I've requested an explanation for the nearly 57 hours of overlaps for the reporting periods, however, they have not and appear to not want to acknowledge that it even occurs or provide an explanation.

Has anyone else had this issue?

1 answer
SpinTel
Official RepSpinTelSend a private message

Hi Mike, The question you have raised is concerning us. Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

Geoffrey
Geoffreyasked

5g home

1 answer
SpinTel
Official RepSpinTelSend a private message
Karebear3
Karebear3asked

Hello, I have been with Telstra for years and am quite frankly fed up with them. Would I get better service by going with Spintel. I am looking at a dongle, no contract, 5Gb+and live in Cunningham Qld. Thank you for any info I can get. C Coles

6 answers
SpinTel
Official RepSpinTelSend a private message
Evadne
Evadne
Karebear3
Karebear3

Thank you. Very Helpful.

Brian P
Brian Pasked

Are you Optus or Telstra?

2 answers
Arthur R.
Arthur R.

Spintel is on the Optus system

SpinTel
Con G.SpinTelSend a private message

Hi Brian, we use the Optus 4G Plus network for our mobile broadband service.

Thanks CG

John
Johnasked

Hello..I am still waiting for my $100 you took from my credit card.

Still no return phone call, call back or email from anyone at Spintel.

Fast too charge me, then knock me back due too Credit Rating but still my money is in your pockets. any help?

john

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

Account Number: NA
Ticket ID: 1694468
Subject: Re: SpinTel Customer Reference #152552 - Credit check fail
Department: Orders
Type: Issue
Status: Open
Priority: Normal

You can check the status of or update this ticket online at: https://service.spintel.net.au/index.php?/Autologin/TicketLogin/ViewTicket/040vcydqahktq43eas/

Kind regards,

SpinTel

1 answer
SpinTel
Official RepSpinTelSend a private message

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