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Spintel Mobile Broadband

Spintel Mobile Broadband (page 2 of 10)

4.2 from 894 reviews · View Statistics
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Reviews

  • Value for Money
    4.4 (562)
  • Transparency
    4.3 (530)
  • Customer Service
    4.6 (614)
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Letisha
LetishaCentral Queensland, QLD

Mercy, from spintel is a legend.

published

So we had joined Spintel, but unfortunately we had problems with the lines. So spintel and NBN, worked hard together to get us onto the internet.

Mercy from spintel didnt stop until she corrected the issue. We wouldn't have internet without her determination. We are so grateful, that spintel listen, and offer their best to all customers.

Thank you spintel, and more to, Mercy.

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Great support

published

Very fast support response time from Elsa on a weekend and was able to get me the Refer A Friend code for my mate that I couldn't do through the website by itself.

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Support was fast and accurate

published

Bundled plans were changed quickly and with good information provided. Mary was a good support operator. I would recommend Spintel for your needs whether it be nbn or mobile plans.

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Swati
Swati
  • 2 reviews

Good. Very happy with service

published

All good. Had good customer service. Polite and reasonable. Too much to write in review. All service good as of now. Very happy.good connection.speed is usually good.till now all have been very reliable

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Swati
Swati

The person who provided me service is Sydney

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Not happy4545
Not happy4545Greater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Fantastic

published

We have had Spintel wireless broadband for a few years and never had a problem. Great speed and doesn't drop out. We needed to cancel as we are going travelling for a few months and it was very easy. Will rejoin as soon as we get back. Great customer service from Madel.

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Alex
AlexWide Bay-Burnett, QLD

Log in sorted

published

Madel helped me sort out my log in issue very quickly. Really appreciate the help.
Service coverage is reasonable. My eldest plays online and doesn't drop out too much. Ping is ok, sometimes not good

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Great service

published

I needed to speak with an operator to determine my account status. I rang and waited less than a minute to be connected. The operator, Leister was polite and very efficient. He couldn’t do enough to be of service. Very impressive! All sorted out very quickly.

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Related Articles

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Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.
top-internet-mobile-phone-service-providers-in-2020
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She is amazing and extremely helpful!

published

Carol was prompt and efficient. She understood my needs and answered all my questions. My problem was solved within 10 mins. She was very polite and knowledable. Thanks again, Carol!

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  • Verified

Adds random additional charges and fights you about it.

published
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Helpful & pleasant staff

published

Didn’t receive a call back after requesting early morning online. Rang in 4pm & eventually spoke to Francis who handled my 2 requests professionally & friendly & solved both issues. Thank you Francis

  • Customer Service
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Albi
AlbiSouth East Queensland, QLD
  • Verified

Amazing support and amazing line!

published

I had an issue with the activation and the operator through the chat has been able to resolve it, and the line is fast!
Super happy!
I would suggest it to everyone!

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so far so good.

published

I highly commended Jovan for his excellent customer service. very helpful. very happy customer here. thank you. been with spintel for over 20 years now and i hope you will continue to deliver excellently.

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The reviewer stated that an incentive was offered for this review

Mobile Broadband Providers

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Service experience

published

Connection with this service is reliable though we cant avoid some drop outs but its understandable, staff are friendly and good communicators, which i believe were mostly filipinos like me.

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Grant
GrantSouth East Queensland, QLD
  • 2 reviews

Connection

published

Joie was very help full in connecting my phone. I had problem with activation on one of the sims I was trying to connect. Joie was patient and she connected it remotely for me. thanks

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Craig
CraigSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Great Phone plan

published

I have been with Spintel for a long time with no problems at all. Always great service and questions have been dealt with very efficiently. I would gladly recommend this service provider . Thanks to Mary for your help :)

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Delaney
DelaneyCentral Queensland, QLD

Great service

published

Good, efficient service addressing a few issues thoroughly including providing additional links to forms. Chat person was very patient and understood the need and workings of spintel. Thanks heaps, greatly appreciated.

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Lucas Z.
Lucas Z.Central Highlands and Goldfields, VIC

Fantastic Service. Great Credit to Entire Company.

published

Disconnected daughters mobile one month ago and was told today that could not reconnect with previous number. Was transferred to Mercy and within minutes everything was reconnected and working with previous number. Mercy is incredible and derserves a promotion.

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Its efficient

published

The system has been good for us as we do not use a lot of data and seems to work in most of the areas we frequent. Including rural areas

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Par
Par
  • 3 reviews

Support from Medal

published

I was frustrated with finding my referral code and Medal helped me with it in few minutes online, and on a Sunday afternoon! I’m so pleased with her prompt response and solving the issue. Many thanks!

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Sorting out my payment problem

published

Cindy (I think that was her name) was very helpful, friendly and professional.
The problem was mine, and nothing to do with Spintel. I had to change my credit card details, which she did for me.
Thank you

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amanda Jones
amanda Jones
  • 2 reviews

Excellent customer servic

published

Excellent customer service and follow up to ensure a smooth transaction. We now have nbn and mobile services with Spintel due to the good service and coverage. Would recommend to family and friends

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Kym D.
Kym D.Central Highlands and Goldfields, VIC

Thank you

published

Francis was very helpful, knowledgeable and a pleasure to do business with. Thank you so much for your time and help today it is very much appreciated thanks again Francis

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Arnaud M.
Arnaud M.Sydney, NSW

They don't give the best price to existing customers

published

My current plan was 69.95, then i checked on the website a few months later and realise they were offering the same plan for 49.95 the first 6 months then 59.95. Which mean 10 less per month,
A good company will adjust your price with the new plan offered online, but Spintel doesnt give you the new plan unless you request it which is totally absurd. I dont have time to check online every month if the price is still the same.
Very disappointed by their policy, existing customers should benefit from new plan price.

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connection

published

Thank you Mercy great service Happy birthday nice attitude good product knowledge my problem fixed very quickly sure to be a credit to spintel hope to keep the good service coming in the future

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Best ISP out there

published

Low prices, Excellent Customer service in which you talk to an actual Human (Mary is extremely helpful) and Very reliable connection. If you need a good alternative to slow ADSL with a 4G home connection (pictured below) Spintel is a must. Went from a 2mbps connection in rural VIC to 150 off peak and 90 on peak, could not be happier. Only downside is 4G plans are limited to 500GB. An unlimited or 1000GB plan would be nice.

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