Spintel Mobile Broadband

When enquiring about the expected speeds the consultant advised 100mbps. Upon receiving the modem and numerous recommendations by subsequent consultants was still only getting 20mbps, slower than my current connection. I used it for one day and returned and cancelled the plan after further attempts did not make a difference. No refund was offered and had to pay for return and the following month's bill. Will definitely take screenshots and record if this happens again. I did get a refund eventually and that process was very seamless just a shame it's not done up front, had to wait for billing period to lapse other than that service was great.

My monthly bill was confusing but Xyra was very helpful and patient every step of the way. Thank you Xyra, this was a great customer service experience from the Spintel team!

Joie was helpful and was able to clearly respond to my queries about my service. I was unsure about some of the charges and has issues with the app showing the wrong amount of data in the first month. This confusion was quickly cleared up and I hadn’t been charged any extra.

Didn’t receive a call back after requesting early morning online. Rang in 4pm & eventually spoke to Francis who handled my 2 requests professionally & friendly & solved both issues. Thank you Francis

Connection with this service is reliable though we cant avoid some drop outs but its understandable, staff are friendly and good communicators, which i believe were mostly filipinos like me.

Rhea did a fantastic job of sorting out my account troubles. Very quick and friendly service. Whatsapp was super easy to use and quicker than the call line - sorted out my issue while i was at work.

Carol was very good in assisting with mobile sim issues. Reliable connection and they really did their best to help. However the speed of customer service on the phone call does need to be improved.

very good service, if a problem it is attended to speedly
reliable connection minimal drop outs
the speed at speed test is very good on the whole very good and would have no hesitation in recommend it to friends

Carol helped me extensively with changing my plans within the spintel network, she really got me where I needed to be in a short amount of time. She was quick with responses and was kind. #legend

Spintel service was great over the past few years. Was good value for money and didn’t have any issues with coverage. Kylie was very informative when closing my account. Thank you

I have had two issues with connectivity since joining, both from optus maintenance work. i could not speak highly enough about the service i received. Leister had me back up and running within minutes. Great job mate. Thank you.

John was very helpful as l am not really computer literate so it tool some patients on his part . However the objective was achieved due to his patience. Well done John.

My internet connection was good and it did what I needed to. When I was cancelling my service Kylie was very helpful and she made sure all my questions were answered.

Kylie thanks for your help with getting my account back on line and I am happy that you have been able to correct banking detais and allow my phone to be back online

Thank you kylie for your very helpful, factual advice and spintel are a very good service and i will repeat this to fill the thirty word statement thanks you again