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Spintel NBN 12/1 (Basic 12)

Spintel NBN 12/1 (Basic 12)

4.3 from 83 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.3 (70)
  • Transparency
    4.2 (54)
  • Customer Service
    4.4 (72)
  • Adequate Speeds Yes (61) · No (6)
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Reviewer Photos & Videos

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Greg S.
Greg S.Greater Melbourne (Inner), VIC

Great and patient customer service

published

Just got service on in new premises. Had some issue configuring the modem and Kylie from technical support was very helpful, patient and excited once the service was connected and activated.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Greg, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

Helen
HelenHunter Region, NSW
  • 2 reviews

Fab help cheers!

published

Got help without much delay and received the info and request that I needed. It'd be good if within the spintel app there could be an alert when a new message is received.

Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel

Thanks so much, Helen! We really appreciate your review.
Cheers!
SpinTel Team

Speed Dater
Speed DaterPerth, WA
  • 2 reviews

This is perfect! Can't live without it.

published

Mercy created a new username and email address for my brother giacomo.d_orazio which I couldn't create because it was used. The underscore replaces the apostrophe which is an illegal character.

Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel

Hi, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

Angela
AngelaGreater Melbourne (Metropolitan), VIC

Excellent Customer Service!

published

Great value internet service and Customer Service was really helpful in making sure that my internet connects smoothly. Special thanks for Mary from technical support who was really nice and patient in helping me connect my BYO modem! I like that they have Whatsapp which you can message to easily communicate with their support team. I would recommend Spintel!

Value for Money
5/5
Incentivised Review No
SpinTel
Official RepSpinTel

Hi Angela, Perfect! Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

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Best customer service over the weekend by Mary

published

There were dropouts and issues with the connection few times last week.
Thanks Mary for solving the problem over the weekend .
Good customer service.
Will definitely recommend Spintel for NBN.
Thank you

Value for Money
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Wonderful to hear, Manohar. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

Harshini
HarshiniGreater Melbourne (Outer), VIC

Excellent customer service by Xyra

published

I am happy with the service provided. Xyra was very helpful. So far the connectivity and speed has been good. The app is good and easy to use. Thank you.

Value for Money
4/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Harshini, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

Raj333
Raj333South East Queensland, QLD

Great Helping Customer Service

published

Leister provided great handholding connection help. He was very patient and provided all the information calmly. Hats off to his customer service. Would love to speak to him again. in the future.

Incentivised Review No
Connection TypeFTTP (Fibre to the Premises)
SpinTel
Official RepSpinTel

Hi Raj333, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Veronika
VeronikaGreater Melbourne (Metropolitan), VIC

Outstanding technical support and customer service

published

I've just moved to a new apartment and needed just the basic connection to begin with. I appreciated the Spintel's option which seems to be a great value! So far I cannot say much about the internet itself but can say a lot about the customer service from the day one (via WhatsApp) which has been amazing but what more about the technical support from Mercy has been second to none. She is a star and so friendly. That type of rep you want to come across when you are stressed already about not being able to get your own modem going. Thank you, Mercy for an excellent care ❤️

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Wonderful to hear, Veronika. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Richard
Richard
  • 2 reviews

Customer Service

published

I've just switched over to Spintel from Telstra and couldn't be happier with the Technical Support given by Chris. He helped my set up and was very professional and efficient. Here's hoping for a long and happy relationship with Spintel.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

That's really wonderful to hear, Richard. Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.
Cheers!
SpinTel Team

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Chanel Fakava
Chanel Fakava South East Queensland, QLD

NBN Activation

published

Customer Service was perfect excellent, Thank you guys for the great work thanks
Chris,Jacerey,Jake, you guys are the bom thank you for all the configuration i hope others will learn from your customer service, well done gusy spintel should be proud of you guys now i will be with spintel great company they also explain what to do also little bit of learning outcome for me with how to change my wifi name and password.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Wonderful to hear. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

David I.
David I.Hunter Region, NSW

Excellent first time user plan.

published

Since connecting to the NBN with Spintel our service has been reliable and without problem. Spintel help staff were very helpful and patient with this user. Our selected download speed has proved adequate for watching YouTube.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi David, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Geoff H
Geoff HCentral Highlands and Goldfields, VIC
  • 5 reviews
  • 1 like

Cheap and reliable basic internet.

published

Due to Covid and not working I wanted to cut my monthly costs so I transferred to this basic 12/1 internet plan. As expected it's... slower, but for a single person it's usable. HD videos stream ok, everything works and I've had no problems.

Recommended for budget users.

Value for Money
5/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Geoff, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN 12/1 (Basic 12) compares to other Internet Service Providers

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does what i need does it well

published

the internet is good i had a problem with my land line phone it is now working again i must have a land line as my disability makes using a mobile very difficuite

Value for Money
4/5
Customer Service
4/5
SpinTel
Official RepSpinTel

Hi David, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

angie w.
angie w.Sydney, NSW

Excellent Service!!!

published

Had a wonderful experience just now phoning Spintel. I spoke with a very friendly service expert named Leister, who helped me configure my existing modem to the Spintel network! I had tried myself and only got so far, and couldn’t connect! He solved the issue within 5 minutes and I am now connected to the internet in my new apartment! Very happy and relieved! Also an unbeatable price! Thank you Leister and Spintel :)

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Love it, Angie! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.

Cheers!
SpinTel Team

So far so good

published

Been OK so far for two people no issue streaming ect quick to fix any issues have upgraded from adsl been with they for 4 years and staying with them for good prices

Value for Money
3/5
Transparency
3/5
SpinTel
Official RepSpinTel

Hi Colin, Thanks so much for taking the time to share your experience with us in a review. we really appreciate it.

Cheers!
SpinTel Team

See all SpinTel reviews

Questions & Answers

Stephen W.
Stephen W.asked
NBN 12/1 (Basic 12)

Can you tell me what the process is in detail, for changing from adsl to nbn? Do I cancel the current plan first or wait until the nbn is connected. How long does it take for a hfc connection ect.

3 answers
SpinTel
Official RepSpinTel

Hi Stephen,
For changing the service from ADSL to nbn, please check the nbn availability in your area (https://www.nbnco.com.au/connect-home-or-business/check-your-address). If it shows available, you can call our support team and place an order for the nbn connection.
The ADSL and nbn HFC connections are not linked to each other, and they are independent. You can have both ADSL and nbn HFC connection at the same time till the Telstra deactivates the ADSL line in your area.
So we recommend you to get the nbn HFC connection first and test the connection for a few days and then cancel the ADSL connection. This way there will not be any downtime for your internet service even though you pay some extra dollars for the ADSL service.

Regards,
Anoop
SpinTel Team

Stephen W.
Stephen W.

Thank you for that.

SpinTel
Official RepSpinTel

You are welcome.

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Spintel NBN 12/1 (Basic 12)

Details

Compare all 6 SpinTel
CategoryInternet Service Providers
Standard Monthly Price $59.95
Max Download Speed 12 Mbps
Max Upload Speed 1 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Replaced bySpintel NBN 25/5 (Standard 25)
Compare all 6 SpinTel

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