1 question from our users
Can you tell me what the process is in detail, for changing from adsl to nbn? Do I cancel the current plan first or wait until the nbn is connected. How long does it take for a hfc connection ect.
For changing the service from ADSL to nbn, please check the nbn availability in your area (https://www.nbnco.com.au/connect-home-or-business/check-your-address). If it shows available, you can call our support team and place an order for the nbn connection.
The ADSL and nbn HFC connections are not linked to each other, and they are independent. You can have both ADSL and nbn HFC connection at the same time till the Telstra deactivates the ADSL line in your area.
So we recommend you to get the nbn HFC connection first and test the connection for a few days and then cancel the ADSL connection. This way there will not be any downtime for your internet service even though you pay some extra dollars for the ADSL service.
Thank you for that.
You are welcome.
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