Reviewer Photos & Videos
Excellent NBN and Mobile service
been with Spintel (prev-Comcen)for many happy years- customer service always excellent-tho rarely needed. Received Authentic looking email which almost made me click on their links but contacted Carol (Spintel)she quickly advised -yes, Phishing-gave me easy to follow steps to rectify any breach. Carol also followed up to ensure all was well. Highly recommend Spintel for NBN and Mobile services.
- NBN 25/5 (Standard 25)
Excellent customer service
Connection was 90% reliable, few jitters here and there but you can expect that with any NBN provider. They were extremely great value for money, I only moved away because I needed better upload speeds.
BEST customer service from Mercy
The BEST customer service I've experienced. Massive thanks to Mercy! She was super patient, helpful & followed up with me the next day too to address the issue. Because her service, I'm.now signing up 2 other properties with Spintel
The reviewer stated that an incentive was offered for this review
Very helpful over the phone to set up my NBN. Tim was great! Consistent internet at a great and reasonable price. Would have no hesitation to recommend recommend this service to other
Customer service was outstanding
Needed help with setting up and I had nothing but amazing customer service that they kept following up until it was fixed. So patient and professional. Thank you so much!
Reached out your customer service as I had a couple of questions about my service.
Mary helped alot. she answered all of my questions clearly in a timely manner. Thank you!
Change of address
Mobile text messages are very difficult to use. Mercy was very helpful to complete my connection. Action was prompt and very easy to understand her instructions to get it all activated.
Leister was a great help for me
Leister helped me with getting my internet up and running with Spintel. He was very friendly and very knowledgeable in providing the step by step instructions of what I needed to do to configure my modem. For this service provided today, Leister definitely deserves 5 out of 5 stars.
Thank you for your help Leister.
Very good customer service
Reply within seconds and straight to the point. Very kind and useful customer service. I was expecting to be stuck for at least an hour and I solve my problem in minutes
- NBN 25/5 (Standard 25)
Works good most of the time.
My only real issue has been an unexplained modem dropout last Friday 27th Aug.
It has taken till today for the misconfiguration issue to be traced correctly by Tech support person Woodrow.
- NBN 25/5 (Standard 25)
Excellent help, as always from Spintel . . .
I have the standard Spintel NBN in Melbourne, Australia. In my experience, excellent value for money. On the rare occasions when a problem occurs, tech support has always been fast, efficient and spot on - thanks to Rhea for re-connecting my 'phone connection within minutes . . . Ross
It is good and i might be upgrading it to a highwr connection speed.
The services by the company were professional.
Elsa has helped me alot throughout to setup my connection.
Hoping for the best.
SPINTEL is the best
Leister from the Spintel office was very helpful today. We just got our nbn on yesterday morning and it is working fine. We have used spintel before in a different part of qld and we were very happy to go with them again.
Great product. Fast postage and exceptional patience and support from Tim, easy to install. Within 24 of calling I had wireless wifi to my whole house, very appreciated thank you
Leister did a amazing job
Very fast internet , leister spoke very very clearly and his English was very good , was very easy process to get connected will be using this service long term yays thanks
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||22.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Packages Available||Bundle and Standalone|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
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