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Great product. Fast postage and exceptional patience and support from Tim, easy to install. Within 24 of calling I had wireless wifi to my whole house, very appreciated thank you
- NBN 25/5 (Standard 25)
So far, so great!
I switched internet providers from another carrier after being a long term customer but I had had enough of the poor customer service. Spintel presented value for money which is important to me but their customer service has also been outstanding! I love the convenience of their WhatsApp chat communication and the technical support offered by Carol to help me configure my modem has been second to none. Carol helped to get our NBN service online and our phone line operational which is a must for my elderly mum. Thanks Spintel, and big thanks to Carol for her fantastic service!
Leister did a amazing job
Very fast internet , leister spoke very very clearly and his English was very good , was very easy process to get connected will be using this service long term yays thanks
I rang Spintel for help with Zoom calls that were dropping out. Mercy was extremely helpful and fixed my issue. She was very friendly and cared about my problem. I would definitely recommend Spintel to others.
Excellent customer service
Chris was extremely helpful through such a painful process of my router not working. He walked me through the steps on how to connect a spare router I had to the NBN network and got it working eventually. Excellent customer service - literally walked me through the whole thing for over an hour troubleshooting the many areas that needed to be looked at.
Spintell changed from being the most useless phone and internet provider to being excellent
I have land line phone and internet via the NBN. Spintell changed from being the most useless phone and internet provider when I joined them a few years back in the days of ADSL to being really, really good now.
In the early days their support simply did not support but now they can't do enough to help.
My internet speed is always fine, I watch a lot of videos and can download something else in the background if I wish to do so meaning that any extra speed is of no use or value to me.
Great Service. Very few problems at all. Their call centre excellent to deal with.
Very reliable and seldom any dropouts in the years we have been with them. We live in the regional Hunter Valley NSW and have no issues with coverage at all.
Very happy with the way Jake handled my problem, fast friendly and efficient in getting my landline operative again, especially his patience as he made it very easy to rectify the problem. Thank you so much!
Internet was not working
I moved and my internet was not working, it was a problem related to the telephone socket connection, I had to use another socket to solved it, operator helped with the issue.
I love how you are answered almost immediately
I had a WIFI issue and was help by a wonderful lady called Mercy, she had a beautiful manner with dealing with my issue computer dumbness.
I have been with Spin-tel for sometime now are highly recommend this company.
Once again thank you so much Mercy , and yes I am still SMILING !!!!! X
Rhea has helped me through th problem she was excellent
I had a direct debit issue and Rhea patiently assisted me . No issue with internet except am I getting enough speed it tends to get a bit slow at times can you check
I needed my modem urgently as I am relocating.
Spintel (Elsa) was able to arrange for it to be delivered in a timely manner.
Even with the challenges being encountered with Covid 19.
Great Norman was very helpful and patient
Great service very happy thanks Norman. I had been paying for months with no service because I'm not tech savvy at all. I was going to end my services as I had not been using it.
2 weeks later and we still have no internet. Whenever we call up (after being on hold for 30min) to check on it all blame gets put to NBN even though Spintel entered the address wrong the first time. Customer service is rude and not helpful at all. Finally cancelled with them and going with someone else.
SpinTel have always been helpful and no out of the ordinary connection issues.
Staff have always been helpful. Donnalyn helped me today to get back online. SpinTel offer value for money and are reliable. I have no issues with using SpinTel. I recommend them.
I rang Spintel as our internet wasn't working, spoke to a lovely lady called Belle, she explained to me what to do and the issue was solved instantly, (it was after all the connection came unplugged my end), but she was ever so nice and helpful, so thank you Belle.
I had an awful experience with SPINTEL
SPINTEL great for 2 months, hardware stopped working, 60 minutes to talk to people. Kept charging me constantly but couldn't use the internet. They expect payment for faulty euipment& no-connection.
So far Really good
I had some initial connection issues and Spintel was able to patiently resolve these and escalate my order. Amy the tech at the call centre was particularly helpful but so was my initial point of contact
Have just installed our Spintel modem. I rang for assistance and Gavin talked me thru the setup. So very helpful and patient and he made sure that my internet was up and running before our call was ended.
Nbn not connecting
Helped me fix the connection to my wireless modem and was very polite and courteous amazing job guys keep up the amazing work I would recommend everyone to U guys
Setting up NBN with existing modem
I recently subscribed to Spintel as it was more economical than my previous Broadband provider. Amy was very helpful talking me through all the many stages to connect the modem I already had to my NBN.
Thanks very much Amy.
this is a great service.
This is a great service. Customer service is great. I have had no NBM problems but did have problems connecting my hand set to the modem but I had excellent help from Rhea on the chat line she spent many hours working with me to day until the issue was resolved she did not give up ,she did a great job and was very patient., as I am a senior citizen. So happy!!!!! Thank you Rhea
Great customer support
I have been with Spintel for 2 years now, and have moved from mobile broadband onto NBN. I find their customer support is always helpful and do their best to solve any issues, including my query today about an additional charge, where Amy went above and beyond, had loads of patience with me and sorted it out quickly.
Great customer support
Had an issue with the mother-in-law's phone line where it kept presenting an engaged signal both for incoming and outgoing. Donnalyn was fantastic, got it sorted very quickly and with no fuss. Great customer service!
Good customer service
In the process of new connection. Mary is very nice and responsive to my questions on chat even after hours, 9pm.
Hope the nbn connection will be easy and good.
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