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Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25) (page 4 of 10)

4.2 from 388 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.3 (319)
  • Transparency
    4.2 (289)
  • Customer Service
    4.4 (338)
  • Adequate Speeds Yes (245) · No (36)
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this is a great service.

published

This is a great service. Customer service is great. I have had no NBM problems but did have problems connecting my hand set to the modem but I had excellent help from Rhea on the chat line she spent many hours working with me to day until the issue was resolved she did not give up ,she did a great job and was very patient., as I am a senior citizen. So happy!!!!! Thank you Rhea

SpinTel
Official RepSpinTel

Love it, Sandra! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.

Cheers!
SpinTel Team

Clare
ClareSydney, NSW

Great customer support

published

I have been with Spintel for 2 years now, and have moved from mobile broadband onto NBN. I find their customer support is always helpful and do their best to solve any issues, including my query today about an additional charge, where Amy went above and beyond, had loads of patience with me and sorted it out quickly.

SpinTel
Official RepSpinTel

Wonderful to hear, Clare. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.

Cheers!
SpinTel Team

Kevin T
Kevin T
  • 2 reviews

Great customer support

published

Had an issue with the mother-in-law's phone line where it kept presenting an engaged signal both for incoming and outgoing. Donnalyn was fantastic, got it sorted very quickly and with no fuss. Great customer service!

SpinTel
Official RepSpinTel

Hi Kevin, Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.

Cheers!
SpinTel Team

Jing S.
Jing S.Sydney, NSW

Good customer service

published

In the process of new connection. Mary is very nice and responsive to my questions on chat even after hours, 9pm.
Hope the nbn connection will be easy and good.

SpinTel
Official RepSpinTel

Hi Jing, Thanks so much for your review, we are grateful to read about your experience with our support team.

Cheers!
SpinTel Team

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Chris
ChrisSouth East Queensland, QLD

Great customer service

published

Gavin helped me with connecting my NBN he was very pleasant, helpful and in no time everything was working perfectly. The speed is very good and I will be able to watch a movie tonight.

SpinTel
Official RepSpinTel

That's really wonderful to hear, Chris. Thanks so much for writing a review of our service, we really appreciate it.

Cheers!
SpinTel Team

Great customer support

published

I rang today to get my modem setup for my NBN, Belle who assisted me was great. She explained everything very clearly and made the process easy and straightforward. I was impressed with the Customer Service.

SpinTel
Official RepSpinTel

We love having you onboard! Thanks so much for the review, Andi, we are glad that you are enjoying both our service and our support.

Cheers!
SpinTel Team

ABC
ABCSydney, NSW

Worst customer service and no NBN provided!!!

published

Selling services that they actually can't connect you to. No information on NBN waitlist after first approving it, 3 weeks without internet during lockdown and working from home as they happily take your money without providing any service. Extra charge for a crappy replacement. worst experience I have ever had with a provider and would recommend 0%!!!!

SpinTel
Official RepSpinTel

Hi, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

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Marius Venz
Marius Venz
  • 2 reviews

Great technical support and service, very good performance of internet

published

I am very happy with my internet performance with SpinTel, and even more with the continued excellent technical support and service that I receive. SpinTel gives top value for money.

SpinTel
Official RepSpinTel

That's really wonderful to hear, Marius. Thanks so much for writing a review of our service, we really appreciate it. . We're really glad that you're enjoying the service.

Cheers!
SpinTel Team

Jessica
JessicaSouth East Queensland, QLD

Good service

published

Minimal dropouts, very good service, can always get through easily to a human being. Service agents speak clearly in a way that is audible and understandable and they get to the heart of the problem promptly.

SpinTel
Official RepSpinTel

Hi Jessica, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.

Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN 25/5 (Standard 25) compares to other Internet Service Providers

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dayle
dayle
  • 2 reviews

It is perfect for our house we don't need much

published

My internet usage has drastically increased since my daughter and her partner moved home due to covid.
He is working from home. calling spintel and speaking with Flora was very helpful, she gave me options on what product or process to use, so we can make a clear and informed choice. thanks, Flora

SpinTel
Official RepSpinTel

Wonderful to hear, Dayle. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.

Cheers!
SpinTel Team

Good reliable service

published

The service was reliable, never had any dropouts and it was easy to cancel when I needed to. There was a small issue with setting up the service but that was quickly resolved by Spintel.

SpinTel
Official RepSpinTel

Hi clarevh, Thanks so much for writing a review of our service, we really appreciate it.

Cheers!
SpinTel Team

No any trouble with Spintel NBN connection.

published

Recently I change my house and spintel did very excellent service to transfer my connection to new house and Michel gave me a very kind help to set up the modem. Thank you all.

SpinTel
Official RepSpinTel

Hi Jayakody, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.

Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN 25/5 (Standard 25) compares to other Internet Service Providers

Know better, choose better.

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Joshua
JoshuaHunter Region, NSW

Spintel has done a fantastic job

published

Raymond, helped me setup my internet when I called, he was very clear and concise in his explanation, and thank you for assisting and directing me in the setup process.

SpinTel
Official RepSpinTel

Hi Joshua, Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.

Cheers!
SpinTel Team

Highly recommended! The customer support person was really friendly and helpful (thanks Elsa!). Very happy.

published

Stable connection and got the speed I paid for. I am using BYO modem (from the previous provider) and Elsa was very patiently helping me setting up the modem. I think it’s very good value and they surely have an excellent support team

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SpinTel
Official RepSpinTel

That's really wonderful to hear, Jonj. Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.

Cheers!
SpinTel Team

Helen
HelenHunter Region, NSW
  • 2 reviews

Pretty great!

published

NBN drops out sometimes which can be annoying, but for the price I am paying for unlimited data I can usually deal with it! I just switch to mobile data briefly.

SpinTel
Official RepSpinTel
Sba
SbaSydney Surrounds, NSW

I wish I could give zero stars

published
SpinTel
Official RepSpinTel
Sba
Sba

replied. But you will be the 5th person I have spoken to over the last 4 days

JaG
JaG
  • 2 reviews

Perfect

published

The speed of the Internet is really good and the customer service is so perfect. I called up them and got a call back in couple of minutes and I was helped by Chris. Such a good person and perfectly know his work and what to do. He handled the query so perfectly and helped to solve it in a minute.

SpinTel
Official RepSpinTel

Wonderful to hear, JaG. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.

Cheers!
SpinTel Team

Would recommend!

published

Elsa helped me upgrade my plan to include more data, mid way through my month. Thanks a bunch! Much better than my previous ISP for sure! I would recommend SpinTel!

SpinTel
Official RepSpinTel

Hi Callum, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.

Cheers!
SpinTel Team

Andrey
Andrey
  • 2 reviews

Ok for the money.

published

Had a few network issues and service interruptions in less than 6 months, but for the money I've paid it's ok. Was more stable with the other companies if pay extra 10$

SpinTel
Official RepSpinTel
David Wang
David WangSydney, NSW
  • 2 reviews

Donnalyn was able to help me on a Sunday to resolve a faulty modem issue. she is a star!

published

Donnalyn was able to help me on a Sunday to resolve a faulty modem issue. she is a star! Spintel staff are very helpful and I will continue to use this company

SpinTel
Official RepSpinTel

Hi David, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.

Cheers!
SpinTel Team

Hutchywoman
HutchywomanMetropolitan Adelaide, SA

Great price, great service!

published

It always seems easy to get in touch with customer service and any questions I have had have been answered quickly. It is a very good price for my mobile phone plan.

SpinTel
Official RepSpinTel

Perfect! Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.

Cheers!
SpinTel Team

Sue W
Sue WSydney, NSW
  • 3 reviews

New connection

published

So far all going well. Changed from mobile wireless broadband to nbn with help from very dedicated Spintel staff , Elsa who was in contact through four nbn technician appointments keeping me calm and on track.

SpinTel
Official RepSpinTel
Robbie
RobbieSydney
  • 5 reviews
  • 5 likes

Excellent customer service

published

Prompt and clear customer service from Elsa. Easy to deal with SpinTel in my experience overall - connection uptime was always fine and internet speed was never a problem at all.

SpinTel
Official RepSpinTel

Hi Robbie, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.

Cheers!
SpinTel Team

YJ F.
YJ F.
  • 3 reviews
  • 3 likes

Very helpful

published

Marcy She never give up on me even set up with me was so hard because my English is so bad ! Thank you Marcy! I really appreciate it !I will keep use this company thank you!

SpinTel
Official RepSpinTel

Hi YJ F, Thanks so much for writing a review of our service, we really appreciate it.

Cheers!
SpinTel Team

Sam
SamSouth East Queensland, QLD

Raymond was fantastic!

published

We recently switch over to Spintel and our internet connection wasn’t working with our old router, we had some issues with speaking to tech support who said our router was not compatible but when I rang up and got help from Raymond he ensured me he would resolve my issue which he did just that. The router did end up being compatible and with the help from Raymond we had everything up and running within 30 minutes! Spectacular customer service!

SpinTel
Official RepSpinTel
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