1 photo
Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25)

4.2 from 360 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    1.6 (45)
  • Transparency
    1.3 (42)
  • Customer Service
    1.3 (44)
  • Adequate Speeds Yes (7) · No (28)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail

Disgraceful

published
Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel
appaulled
appaulledSydney, NSW
  • 3 reviews
  • 1 like

Do not use this company !!!!

published

They connected me quickly however 3 days later no service.
After trying to sort things out for an hour over the ph with a technician he said “He could not do anymore and he has raised a request for NBN to assist which maybe a few days!!!! That’s it !I
During the initial 3 days that they did provide the service only 1 time out of 7 was the speed over 12 Mbps. I joined up for the 25 mbps speed.
So, after 2 days without service at all and no call, I cancelled the service and they still charged me a month. They would only send emails at no point apart from the technician did I speak to anybody. Numerous calls and wasted time with this company.
I need a reliable service provider THIS IS NOT ONE.

Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel

Hi, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

Simon N.
Simon N.
  • 2 reviews

Could not achieve speed paying for

published

Was paying for 25 mbps, receiving 4-9mbps. Spintel advised nothing wrong on their end and close the ticket. Changed to Tangerine and immediately got 25 mbps with the same hardware.

Incentivised Review No
Connection TypeHFC (Cable)
SpinTel
Official RepSpinTel

Hi Simon, It is really concerning to hear about your recent experience with us. Please respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case.
Regards,
Anoop

Simon N.
Simon N.

I have responded Anoop, appreciate if you can confirm the last months bill will be reversed. Shame the tech support team aren't as responsive and proactive as the Productreview team.

Not reliable at all! Very slow and lost connection every day!

published

Not reliable connection, Bad experienced dropouts every day. I had many issues with the service , how well were they dealt with by the company? Not bad,
Evidence helps! Try testing speed every day download speeds at 2.9.

Value for Money
1/5
Incentivised Review No
Connection TypeWireless
SpinTel
Official RepSpinTel
IDA M.
IDA M.

I sent the details but didn’t get any response!

SpinTel
Official RepSpinTel
Internet Service Providers

Find out how Spintel NBN 25/5 (Standard 25) compares to other Internet Service Providers

Know better, choose better.

Compare all

Terrible

published

2 weeks later and we still have no internet. Whenever we call up (after being on hold for 30min) to check on it all blame gets put to NBN even though Spintel entered the address wrong the first time. Customer service is rude and not helpful at all. Finally cancelled with them and going with someone else.

Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel
Ray
Ray
  • 2 reviews
  • 2 likes

I had an awful experience with SPINTEL

published

SPINTEL great for 2 months, hardware stopped working, 60 minutes to talk to people. Kept charging me constantly but couldn't use the internet. They expect payment for faulty euipment& no-connection.

Value for Money
3/5
Transparency
1/5
SpinTel
Official RepSpinTel
ABC
ABCSydney, NSW

Worst customer service and no NBN provided!!!

published

Selling services that they actually can't connect you to. No information on NBN waitlist after first approving it, 3 weeks without internet during lockdown and working from home as they happily take your money without providing any service. Extra charge for a crappy replacement. worst experience I have ever had with a provider and would recommend 0%!!!!

Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel

Hi, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next
Sba
SbaSydney Surrounds, NSW

I wish I could give zero stars

published
Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel
Sba
Sba

replied. But you will be the 5th person I have spoken to over the last 4 days

baz b.
baz b.South East Queensland, QLD

Worst customer service - Speed issue and really bad speed, moved provided and got billed for the whole month.

published

Had speed issues, Billing # 04836573

Moved to another provider after 2 days and got billed for the whole month. It is better to go with one of the main ISP as they have more resource for customer service and a better technical team.

Bad Bad speed and even a worst customer service billing department.

Gave them a chance to fix the billing but deny so had to take it to a public forum and facebook

Value for Money
4/5
Transparency
1/5
SpinTel
Official RepSpinTel

Hi Baz, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

Internet Service Providers

Find out how Spintel NBN 25/5 (Standard 25) compares to other Internet Service Providers

Know better, choose better.

Compare all
Tom
TomAustralia
  • 3 reviews
  • 5 likes

Customer service nightmare

published

Unbelievably slow customer service. Currently in an on-hold nightmare. Get put on hold-then am promised a call back, then get called back, then get put on hold. And around and around. Ugh. Oh, drops out all the time. Avoid.

Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel

Bad service

published

Constant issues that take days to fix. Unable to speak to technical support apart from through chat function. This is then very frustrating as they ask a basic question, you respond straight away, then you have to wait over 10 minutes for them to get back to your conversation. Then they ask another basic question where you respond and wait another 10 minutes. For them to return to the conversation. After 2 hours which I generally don’t have I give up without a fix. I am moving to a provider that I can talk to on the phone to help.

Value for Money
3/5
Transparency
1/5
SpinTel
Official RepSpinTel
Jamie
Jamie
  • 4 reviews
  • 4 likes

Spintel - slow speeds, poor customer service

published
Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel
Internet Service Providers

Find out how Spintel NBN 25/5 (Standard 25) compares to other Internet Service Providers

Know better, choose better.

Compare all
Dan K
Dan KSouth East Queensland, QLD
  • 4 reviews
  • 7 likes

terrible - get what you pay for

published

They completely stuff me around and didn't know how to configure my modem and gave me the wrong info when I called them. After 48 hours later my internet finally was connected. I should have stuck with Aussie Broadband for $10 a month more.

Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel
Dan K
Dan K

Another substandard response from a substandard nbn provider. Your own ‘technical reps’ couldn’t even help configure anything. I will be closing my accounts with spintel. Thanks for nothing.

Frequent disconnections

published

The service provided was poor, and frequently experiences disconnections. When tech support is questioned, they tried to push the issue to NBN. A quick check on the NBN website and SpinTel's website clearly shows that the issue is with SpinTel rather than NBN. Furthermore, they disconnected my service 4 hours before it was supposed to (end March). Disappointing.

Value for Money
3/5
Transparency
1/5
SpinTel
Official RepSpinTel

Waste of time

published

Terrible experience, they postponed my nbn installation 4 weeks for no reason and the costumer service doesn't give any explanation. I cancelled the plan for obvious reason and the give up to 48 hours to make this, guess who didn't. They didn't cancelled the plan and for that I can't get another appointment for installation with other company.
Thanks Spintel for wasting my time

Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel
Pablo A.
Pablo A.

I already cancelled the account and got other company for the service.

Page 1 of 3
See all SpinTel reviews

Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

See all SpinTel questions

Get an answer from our members and SpinTel representatives

Spintel NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Compare all 6 SpinTel
Visit official website

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(799)
Mint Telecom

Mint Telecom

4.9
(412)
MATE

MATE

4.5
(2,386)
Internode

Internode

4.1
(2,199)
Harbour ISP

Harbour ISP

4.0
(1,427)
OntheNet

OntheNet

4.6
(54)
OptiComm

OptiComm

4.0
(443)
Uniti

Uniti

4.0
(606)
Next
See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.