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No service available, it was quicker to disconnect and reconnect with another service than wait for Spintel to acknowledge the issue.
Spintel notified me that they were sending a technician to my address without my request or permission. Service dropped out the day before the technician was due to visit, customer service were contacted and stated they would not look into the problem as a technician was visiting the following day.
I was give a 4 hour window for the technician to visit, they didn't show up.
I received a text message notifying me ...
Do not use this company !!!!
They connected me quickly however 3 days later no service.
After trying to sort things out for an hour over the ph with a technician he said “He could not do anymore and he has raised a request for NBN to assist which maybe a few days!!!! That’s it !I
During the initial 3 days that they did provide the service only 1 time out of 7 was the speed over 12 Mbps. I joined up for the 25 mbps speed.
So, after 2 days without service at all and no call, I cancelled the service and they still charged me a month. They would only send emails at no point apart from the technician did I speak to anybody. Numerous calls and wasted time with this company.
I need a reliable service provider THIS IS NOT ONE.
Could not achieve speed paying for
Was paying for 25 mbps, receiving 4-9mbps. Spintel advised nothing wrong on their end and close the ticket. Changed to Tangerine and immediately got 25 mbps with the same hardware.
Not reliable at all! Very slow and lost connection every day!
Not reliable connection, Bad experienced dropouts every day. I had many issues with the service , how well were they dealt with by the company? Not bad,
Evidence helps! Try testing speed every day download speeds at 2.9.
2 weeks later and we still have no internet. Whenever we call up (after being on hold for 30min) to check on it all blame gets put to NBN even though Spintel entered the address wrong the first time. Customer service is rude and not helpful at all. Finally cancelled with them and going with someone else.
I had an awful experience with SPINTEL
SPINTEL great for 2 months, hardware stopped working, 60 minutes to talk to people. Kept charging me constantly but couldn't use the internet. They expect payment for faulty euipment& no-connection.
Worst customer service and no NBN provided!!!
Selling services that they actually can't connect you to. No information on NBN waitlist after first approving it, 3 weeks without internet during lockdown and working from home as they happily take your money without providing any service. Extra charge for a crappy replacement. worst experience I have ever had with a provider and would recommend 0%!!!!
I wish I could give zero stars
I moved into a new house on the 17th of July and called two weeks prior to have my internet moved across from my rental address to my new apartment. I called well in advance as I knew that it may take some time but also knew I would need internet in order to do my job remotely straight away.
I moved in and plugged the modem in as told to do so and it did not work. I sent a service message on the 18th and was told our nbn box was "on hold" as proof of ownership was required before they would allow the service to run. This was the first I had he...
Worst customer service - Speed issue and really bad speed, moved provided and got billed for the whole month.
Had speed issues, Billing # 04836573
Moved to another provider after 2 days and got billed for the whole month. It is better to go with one of the main ISP as they have more resource for customer service and a better technical team.
Bad Bad speed and even a worst customer service billing department.
Gave them a chance to fix the billing but deny so had to take it to a public forum and facebook
Customer service nightmare
Unbelievably slow customer service. Currently in an on-hold nightmare. Get put on hold-then am promised a call back, then get called back, then get put on hold. And around and around. Ugh. Oh, drops out all the time. Avoid.
Constant issues that take days to fix. Unable to speak to technical support apart from through chat function. This is then very frustrating as they ask a basic question, you respond straight away, then you have to wait over 10 minutes for them to get back to your conversation. Then they ask another basic question where you respond and wait another 10 minutes. For them to return to the conversation. After 2 hours which I generally don’t have I give up without a fix. I am moving to a provider that I can talk to on the phone to help.
Spintel - slow speeds, poor customer service
I joined Spintel with the promise of achieving fast NBN with no dropouts. The reality was an inconsistent service with slow download speeds and even slower upload speeds. I engaged with Customer Service from the day of installation and tried to work with them to fix the issue. I trusted Spintel when they told me that they would solve the issue as a priority and my business was very important to them.
7 weeks later and two visits from the NBN technician, no change. After engaging with Customer Service once again today when my service became unwo...
terrible - get what you pay for
They completely stuff me around and didn't know how to configure my modem and gave me the wrong info when I called them. After 48 hours later my internet finally was connected. I should have stuck with Aussie Broadband for $10 a month more.
The service provided was poor, and frequently experiences disconnections. When tech support is questioned, they tried to push the issue to NBN. A quick check on the NBN website and SpinTel's website clearly shows that the issue is with SpinTel rather than NBN. Furthermore, they disconnected my service 4 hours before it was supposed to (end March). Disappointing.
Waste of time
Terrible experience, they postponed my nbn installation 4 weeks for no reason and the costumer service doesn't give any explanation. I cancelled the plan for obvious reason and the give up to 48 hours to make this, guess who didn't. They didn't cancelled the plan and for that I can't get another appointment for installation with other company.
Thanks Spintel for wasting my time
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||22.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Packages Available||Bundle and Standalone|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
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