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Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25)

4.2 from 383 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    3.9 (8)
  • Transparency
    3.8 (8)
  • Customer Service
    3.9 (7)
  • Adequate Speeds Yes (5) · No (1)
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Roslyn Rose
Roslyn RoseNew South Wales

Wonderful help and assistance

published

My connection has been unreliable over the last week. Mostly I have had no connection at all. I have turned my modem on and off with no result many times.
I spoke with Mercy at Spintel who proceeded to check my connection and who has addressed this problem by ordering a new Modem. Thank you Mercy for your assistance.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Good Customer Service. Not so Good Internet

published

Elsa is great and fast. But internet is very slow and disconnects at all times of the day with or without rebooting. Finally just had enough and will disconnect as I don't need this anymore. thanks

Value for Money
3/5
Transparency
4/5
SpinTel
Official RepSpinTel
Helen
HelenHunter Region, NSW
  • 2 reviews

Pretty great!

published

NBN drops out sometimes which can be annoying, but for the price I am paying for unlimited data I can usually deal with it! I just switch to mobile data briefly.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Andrey
Andrey
  • 2 reviews

Ok for the money.

published

Had a few network issues and service interruptions in less than 6 months, but for the money I've paid it's ok. Was more stable with the other companies if pay extra 10$

Value for Money
4/5
Transparency
3/5
SpinTel
Official RepSpinTel
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Initial hectic setup but solved with assistance from tech support!

published

The connection is quite stable so far and I like that now Spintel provide IT support on WhatsApp. 100% recommend this channel for troubleshooting as photos can be sent through and friendly staff (I got Donnalyn!) can identify the problem and help!

Value for Money
4/5
Transparency
3/5
SpinTel
Official RepSpinTel

Hi, Thanks so much for your review, we are grateful to read about your experience with our support team. We are glad that you love our chat support.

Regards,
SpinTel Team

Gerard
GerardGreater Melbourne (Inner), VIC

Wi fi speed not as listed

published

Wi fi speed for Spintel plan NBN 25/5 (Standard 25) Evening speed as 21Mbps between but I only get less then 10 Mbps on average. That is less then half the listed typical evening speed listed and in that is off peak times as well. Understand that is only an average speed time listed and it always various depending on traffic but the speed is well below 50% that is listed.

Value for Money
2/5
Transparency
2/5
SpinTel
Con G.SpinTel

Hi Gerard, if you're only getting 10Mbps we will need to troubleshoot and resolve the issue. FTTC services should be receiving close to max. Can you shoot through your account details and we'll take a look?

Cheers
CG

HKW
HKWGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Connection to NBN

published

The lady who helped me (Flora) was patient and clear in her directions. Earlier I had called andcspoken to a man who was so inpatient and shoutyvrgat I had to end the call. But thanks to Flora in my second call I got it all set up.

Value for Money
5/5
Transparency
5/5

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Frank M
Frank MSydney, NSW
  • 3 reviews
  • 2 likes

Hopeless Service

published
Value for Money
4/5
Transparency
3/5
SpinTel
Official RepSpinTel
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Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

See all SpinTel questions

Get an answer from our members and SpinTel representatives

Spintel NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Compare all 6 SpinTel
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