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Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25)

4.2 from 383 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.3 (51)
  • Transparency
    4.3 (44)
  • Customer Service
    4.5 (54)
  • Adequate Speeds Yes (43) · No (2)
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Reviewer Photos & Videos

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Gracy
GracySydney, NSW

Well priced and great customer service

published

Our internet dropped out. I phoned spintel. They answered within minutes. Jake was helpful and stayed on the line until it was fixed.
I would highly recommend spintel they are always easy to contact if I need help.

Value for Money
5/5
Incentivised Review No
SpinTel
Official RepSpinTel

Hi Gracy, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Paw
PawSydney, NSW
  • 2 reviews
  • 4 likes

Very good Customer services

published

HI , I am glad Spintel solved the billing issue and did not charge me for the services I did not use. Also would like to mention Mercy who really helped me explained how the charges were credited.

Value for Money
4/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Hi Paw, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.
Cheers!
SpinTel Team

great service from Elsa

published

reliable and when needed contact could be made without difficulties, always efficient and helpful. We have used this service for over 3 years and have been happy with the provider

Transparency
4/5
Customer Service
4/5
SpinTel
Official RepSpinTel

Thanks so much! We really appreciate your review.
Cheers!
SpinTel Team

Roy
Roy
  • 2 reviews

Good experience setting up changeover from previous isp

published

Good start with helpful technical advice and connection seems fine. One is hopeful with further system upgrades the same standard of service and connection remains the same. Having national calls included is a plus.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Thanks so much, Roy! We really appreciate your review.
Cheers!
SpinTel Team

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Matt
MattMelbourne
  • 9 reviews
  • 11 likes

Excellent customer service

published

Connection was 90% reliable, few jitters here and there but you can expect that with any NBN provider. They were extremely great value for money, I only moved away because I needed better upload speeds.

  • Thumbnail
Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Matt, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you were enjoying the service.
Cheers!
SpinTel Team

SpinTel
Official RepSpinTel

Hi Matt, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you were enjoying the service.
Cheers!
SpinTel Team

Good technical support with glitches

published

Switched NBN to Spintel and received an email with wrong login credentials. Chat with friendly technical support and solved the problem immediately. Still need time to test if the connection is stable. Up to now the switching experience is still quite pleasant.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Wonderful to hear, Carson. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

KMK
KMKSouth East Queensland, QLD

Problem solved quickly

published

I was having trouble with my home internet connection, I spoke with Mercy and patiently she went through all possible connection problems with me. We managed to work out that it was trouble my end and it was back on. Thank you Mercy your positive attitude it was appreciated and there should be more people like you around.

Transparency
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Hi, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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kev01
kev01Greater Melbourne (Metropolitan), VIC

Works good most of the time.

published

My only real issue has been an unexplained modem dropout last Friday 27th Aug.
It has taken till today for the misconfiguration issue to be traced correctly by Tech support person Woodrow.

Value for Money
5/5
Customer Service
4/5
SpinTel
Official RepSpinTel

Hi Kev01, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

Excellent customer service

published

Chris was extremely helpful through such a painful process of my router not working. He walked me through the steps on how to connect a spare router I had to the NBN network and got it working eventually. Excellent customer service - literally walked me through the whole thing for over an hour troubleshooting the many areas that needed to be looked at.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Remie, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN 25/5 (Standard 25) compares to other Internet Service Providers

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Internet was not working

published

I moved and my internet was not working, it was a problem related to the telephone socket connection, I had to use another socket to solved it, operator helped with the issue.

Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
SpinTel
Official RepSpinTel

Hi Rodolfo, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

Michael
MichaelSydney, NSW
  • 3 reviews
  • 2 likes

So far Really good

published

I had some initial connection issues and Spintel was able to patiently resolve these and escalate my order. Amy the tech at the call centre was particularly helpful but so was my initial point of contact

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Michael, Thanks so much for writing a review of our service, we really appreciate it.

Cheers!
SpinTel Team

Clare
ClareSydney, NSW

Setup.

published

Have just installed our Spintel modem. I rang for assistance and Gavin talked me thru the setup. So very helpful and patient and he made sure that my internet was up and running before our call was ended.

Value for Money
4/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Clare, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.

Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel NBN 25/5 (Standard 25) compares to other Internet Service Providers

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Great customer support

published

I rang today to get my modem setup for my NBN, Belle who assisted me was great. She explained everything very clearly and made the process easy and straightforward. I was impressed with the Customer Service.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

We love having you onboard! Thanks so much for the review, Andi, we are glad that you are enjoying both our service and our support.

Cheers!
SpinTel Team

No any trouble with Spintel NBN connection.

published

Recently I change my house and spintel did very excellent service to transfer my connection to new house and Michel gave me a very kind help to set up the modem. Thank you all.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Jayakody, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.

Cheers!
SpinTel Team

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Not bad for Aussie NBN

published

Service is always great with Spintel no issues there and the NBN is OK. There's been 3 or 4 issues in the 9 months I've lived here but, the great Spintel service soon irons out the wrinkles

Value for Money
4/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Robert, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.

Cheers!
SpinTel Team

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Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

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Spintel NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Compare all 6 SpinTel
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