Reviewer Photos & Videos
faulty online order with no Activation date mentioned
I do the ordered online and no any activation date selection for customer . Once you put your details in and place an ordered, it activated a few hours then charges you for a whole month fees without asking you the activation date. Its so confused customer who doesn't know what's happen behind , still thinking there's a process to order a activation date. Whatever request them to postpone the service start from later days but rejected by them. And if you want cancellation , they will charge your a whole month fees. I won't use this service again .
Perfect for daily needs
Spintel service is up to the mark..in case you have any issues, you can reach out to them and they can solve your issue.
I wanted to close my account, and I spoke to "Rhea". She really helped me to close my account with ease ... also, explained me all the things in details.
Please GO AHEAD with spintel nbn devices.
- NBN 25/5 (Standard 25)
Slow with occasional disconnections
High latency, slow (~14 mbps) in pick and off-pick hours. Netflix was buffering most of the time and webpage loading taking longer than normal; very boring experience, don’t recommend wasting time. Had occasional disconnections waiting for almost an hour with support to resolve the issue.
Disappointing service given the reviews
Changing away from this ISP immediately- followed the guides with my BYO compatible modem without success. Day four without internet now after terrible support provided. First technician was helpful but just confirmed I’d followed the guide properly- from there downhill. Not contacted in the timeframe advised. When I called again the next support person was awful. Talked at me without listening. Failed again to contact me in the timeframe. While my modem is listed, unlocked and working fine with my previous provider (internode, TPG modem), I acknowledge there could still be a problem on my end but the support has been unacceptably bad.
Very bad customer service and billing enquiry management
Spintel charged me for an NBN service connected to an address I don't even live in. The customer service did not get their facts right and even after requesting them to amend the billing for charging me incorrectly, they refused to do it. I was also charged hidden fees apart from the standard nbn fee that was advertised on their promo bundle. An extra mobile plan for $9.95 + 4GB was advertised as inclusive of the NBN bundle but they failed to activate it on time, costing me an extra $12 for a 1 GB data block.
On the date the NBN was supposed t...o be connected, they did not even update me on the status of the connection (all I received was a text message saying that it was in progress). Then when I called them up the next day (because still no update of the connection), the customer service person was quite unsure and later confirmed it was connected but she could not explain why I did not have any internet service. My modem was configured properly but she later used it as an excuse because she was not sure what else to say. Completely annoying for a customer who also has to deal with the stresses of moving home. Their web purchase order form is also not to be trusted as it does not allow you to tailor your order according to your specific situation such as relocation. To add to this, the web form crashed while filling the details of the order but had managed to be processed internally as a separate order. The customer service was advised that the web form malfunctioned but they conveniently ignored the instructions given for an order change including the specific details of the location for the NBN and the order start date. If you want to get duped, choose NBN with Spintel. It's a shame because I had a mobile plan with them for years before this whole debacle happened. Trust with them destroyed now!
New NBN Connection
The NBN gentleman who installed the modem was really lovely and very kind.
Then Kylie who got my modem working was really helpful and very patient and fun to deal with.
Avoid this company
This is the worse service ever it can not maintain a speed it's up an down like a yo yo.
They blame the nbn the nbn comes out replaces every thing I get great internet for 1 day then it goes again.
I would avoid at all costs.
Easy to contact - quick on answer to questions
Can be difficult to contact on the phone (long wait times), but WhatApps messaging if quick and well attended. Joie was able to answer all my questions today clarify my billing.
Worst on-boarding utility service I have ever experienced
It took 10 days for Spintel to get me connected, despite my NBN being active. Multiple online and phone conversation telling them my NBS was active, and multiple NBN messages saying Spintel had booked a technician to visit my property. Despite me constantly telling them this was not necessary and Spintel telling me to ignore their calls, they still kept booking a technician to visit my house and would not provide the router login details to get me started. Finally after 10 days I ws connected, only to get the Spintel message again my NBN was inactive and a technician was booked to visit. Their communication is atrocious. I would not under any circumstances recommend them to anyone.
Claim their customer service is in Australia however it is offshore.
Currently without internet as the transfer has occurred but they are too incompetent to assist.
The only way you can contact them in via phone when you have no internet connection and telephone staff don’t know anything.
Chris did a fantastic job at helping me setup my nbn. He assisted with the fully setup with solving all problem from connection to modem as well as wifi name and password
"I understand" but they don't
Over 3 weeks to connect to NBN at this address thanks to Spintel. Seriously consider any other ISP. Took just under 3 weeks to obtain a NBN modem from NBN thanks to unknown delays. I told Spintel on the day of signing there was no nbn box inside house to connect to. Once nbn modem arrived I connected up and all led lights indicated a working nbn connection. Configured my own router as per Spintel's requirements and didn't work. 3.5 days later after 29 emails and a couple of lengthy "support" calls the problem was resolved. I never changed any s...ettings or anything from what was setup on day 1 yet apparently "some modems take time to authenticate" First router was connected for at least 3 days, nothing. Second brand new one connected for at least 5 hours, nothing. Multiple "I understand" emails from support going around in circles checking username and password correct, correct PPPoE connection selected and many many resets of nbn modem and / or router(s) only once Spintel finally escalated the issue on day 3 when I refused to purchase their expensive router the problem disappeared within just a few minutes and mysteriously both of my own routers worked. Spintel refuse to admit any liability for the delay and claim they understand. Appalling. Complete waste of my time and money for several days to find out what I always expected that the problem causing inability to connect was at their end. Please choose another ISP than this crowd. Even 1 star rating is too high but can't select zero.
Well priced and great customer service
Our internet dropped out. I phoned spintel. They answered within minutes. Jake was helpful and stayed on the line until it was fixed.
I would highly recommend spintel they are always easy to contact if I need help.
Very good Customer services
HI , I am glad Spintel solved the billing issue and did not charge me for the services I did not use. Also would like to mention Mercy who really helped me explained how the charges were credited.
great service from Elsa
reliable and when needed contact could be made without difficulties, always efficient and helpful. We have used this service for over 3 years and have been happy with the provider
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||22.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Packages Available||Bundle and Standalone|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
Other Internet Service Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.