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Horrible CUSTOMER SERVICE
I tired getting in touch with the customer service in regards to my query but boy the wait time is horrible.
Funny part is that when I select the option as a new customer then the call gets acknowledged but no service for existing or new customers.
WILL NEVER USE OR RECOMMEND SPINTEL TO ANYONE.
Very poor service. Charges everywhere!
I am always having invoicing issues with this guys. Keep your eyes close in the invoice because they say no nasty fees, but they are always putting something under there that you need to pay for.
I've asked them to take me out of the direct debit credit, as if there is an issue, they charge you $15. Which is 25% of the cost already. But apparently you can't. I don't know what is going to be on my account when they charge... I'm not always thinking in my internet.
In addition, I've asked them to lower my play to the basic, and they are still charging me. You make a mistake you pay $15. They make a mistake, you also pay. RIDICULOUS!
When you call them, you have to wait forever. They also promote a whatsapp, but they never reply it.
Good service provided by Elsa
I made a mistake on my order, and Elsa was able to rectify that (via Facebook Messenger) fairly quickly. Good service. The NBN service itself is pretty good once up and running. I've experienced no major issues since connecting with Spintel.
No technical support on weekends, customer service uncontactable
Unable to report a technical fault on the weekends. Cable cut on my street. No phone support and no messaging support (no reply). Not even a single tech staff working on the weekend? Pathetic
EDIT: Since writing a product review on here I was contacted by SpinTel who advised they would look into the issue but then never replied. I have contacted them again today and no response to online chat. No way to contact them by phone. Service is NON EXISTENT. Do not use this company!
worst service ever
The plan was given to me 45,but changed to 20 without notice.Then they changed to another plan and told me the plan was 55$ but charged me 60$ without explanation.I tried to contact them but now to contact them for two weeks sofar.There are 3 way to contact 1.online chat is not working ,no one there ,you talk to your self.2 Call back ,asked for call back for two weeks ,no call back at all.3.I call them with their phone no.No one answer,and auto cut off the line.just wast time to call their phone no.If you cannot provide the service why you list the way to contact you and wast my time to do it.the service is worst ever in my life.
Also,the speed is very unstable and line is dropped about 10-20 times a day.Worst service,ever!
Love to take your money & quick to disconnect
Very quick to charge, equally as quick to disconnect, never get around to provide you with any service even paid.
Even when connected the speed is horrible with frequent jitters and dropouts. I've had better internet in Angola!
All these extra fluff about customer service is just really having functional automated callback system and clueless operator that lives in the Phillipines who need to "escalate" at the slightest of things that went wrong
Stay away - better off with no frills and zero customer service telcos like TPG instead
Just cant speak to anyone
I have been trying to contact Spintel to discuss my bill and just cant get through.
1. Left a message to have them call me back and I have never been called back.
2. Phoned them 4 times and stayed on hold for at least 20 minutes on each occasion and no answer.
3. Messaged them on the online chat service and I receive a response hours later.
I regret leaving aussie broadband.
- NBN 25/5 (Standard 25)
Customer service is exceptional
Customer service is dedicated and efficient. Gavin is friendly and professional. cant tell much about the Internet quality because This is my first day connected to Spintel NBN but customer service is highly recommended.
Would recommend Spintel - good customer service, reliable connection
Spintel customer for >1 year. Connecting is bit slow, no other issues. Reliable connection. Good customer service. Just spoke to Rave who helped fix connection issue after relocating. Recommend Spintel.
Customer service not contactable
Good luck getting through to Spintel customer service team. I have been trying to get my Nbn fixed since Saturday afternoon when I suddenly lost connection. Their phone service directs you to the online chat, the online chat is offline/experiencing difficulties, messenger response is to call the phone line if matter is urgent and around you go in circles, what a joke! Now 6:15pm Sunday and still no response from Spintel. I haven’t had any problems until now and looks like I can’t work tomorrow as my Nbn still won’t connect. Very disappointing l...ack of customer service. Update (5 days with no Nbn) I just found out from someone in the Spintel’s sales department that Spintel’s customer service center is in the Philippines which has been hit by a typhoon which explains why they are not available. I still haven’t had a response from them to get my service up and running again. Have decided to change providers.
I needed to change plans and couldnt select the new date but Elsa was quick to help and was done in a few mins. It made the change very simple.
NBN slowed down to stopped altogether
The connection is usually reliable but occassionaly has dips of speed.
All yesterday and today it had almost ceased working.
Modem restarted, laptop and device restarts made no difference.
Contacted the Spintel team and they stepped me through the process to get it back working again.
Thanks for being patient and staying with me whilst I did all the steps.
It was appreciated.
faulty online order with no Activation date mentioned
I do the ordered online and no any activation date selection for customer . Once you put your details in and place an ordered, it activated a few hours then charges you for a whole month fees without asking you the activation date. Its so confused customer who doesn't know what's happen behind , still thinking there's a process to order a activation date. Whatever request them to postpone the service start from later days but rejected by them. And if you want cancellation , they will charge your a whole month fees. I won't use this service again .
Perfect for daily needs
Spintel service is up to the mark..in case you have any issues, you can reach out to them and they can solve your issue.
I wanted to close my account, and I spoke to "Rhea". She really helped me to close my account with ease ... also, explained me all the things in details.
Please GO AHEAD with spintel nbn devices.
- NBN 25/5 (Standard 25)
Slow with occasional disconnections
High latency, slow (~14 mbps) in pick and off-pick hours. Netflix was buffering most of the time and webpage loading taking longer than normal; very boring experience, don’t recommend wasting time. Had occasional disconnections waiting for almost an hour with support to resolve the issue.
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||22.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Packages Available||Bundle and Standalone|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
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