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Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25)

4.2 from 463 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    3.0 (123)
  • Transparency
    2.9 (113)
  • Customer Service
    3.1 (126)
  • Adequate Speeds Yes (66) · No (40)
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Great Customer Service!! But Connection Set Up Is a Let Down

published

Lili was very helpful on the phone and tried her best to help. Her customer service was 5 stars!! Although I really would like to leave a better review but unfortunately we have had issues connecting our internet and have not had a connection in weeks. Our Spintel service was accidently connected to our neighbours house and has caused alot of interruption as we work from home during the pandemic. I wish to leave a better review soon if they are able to fix it fast enough please:)

Transparency
4/5
Customer Service
5/5
SpinTel
Liam B.SpinTel

Hi Shani, Kindly request you to provide your SpinTel account number or order number so that I can pull your records and will check what went wrong in your case and will try to provide a resolution ASAP.
Regards,
Anoop
Complaints Officer

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Francis
FrancisMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Good service provided by Elsa

published

I made a mistake on my order, and Elsa was able to rectify that (via Facebook Messenger) fairly quickly. Good service. The NBN service itself is pretty good once up and running. I've experienced no major issues since connecting with Spintel.

Value for Money
5/5
Customer Service
4/5
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David B.
David B.Sydney, NSW
  • 4 reviews

No technical support on weekends

published

Unable to report a technical fault on the weekends. Cable cut on my street. No phone support and no messaging support (no reply). Not even a single tech staff working on the weekend? Pathetic

Value for Money
2/5
Transparency
2/5
SpinTel
Official RepSpinTel

Hi David, Kindly request you to provide your SpinTel account number or order number through a private message so that I can pull your records and will check what went wrong in your case and will provide a resolution.
Regards,
Anoop

David B.
David B.

Hello, My account number is 205395 - Still no response on the Whatsapp message. Why arent requests raised through the official channel being addressed ?

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george
georgeSydney, NSW
  • 3 reviews
  • 2 likes

worst service ever

published

The plan was given to me 45,but changed to 20 without notice.Then they changed to another plan and told me the plan was 55$ but charged me 60$ without explanation.I tried to contact them but now to contact them for two weeks sofar.There are 3 way to contact 1.online chat is not working ,no one there ,you talk to your self.2 Call back ,asked for call back for two weeks ,no call back at all.3.I call them with their phone no.No one answer,and auto cut off the line.just wast time to call their phone no.If you cannot provide the service why you list the way to contact you and wast my time to do it.the service is worst ever in my life.
Also,the speed is very unstable and line is dropped about 10-20 times a day.Worst service,ever!

Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel

Hi Geroge, Kindly request you to provide your SpinTel account number or order number through a private message so that I can pull your records and will check what went wrong in your case and will provide a resolution.
Regards,
Anoop

Similar opinion? Write a review on ProductReview.com.au!
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Sam Nguyen
Sam NguyenGreater Melbourne (Inner), VIC

Love to take your money & quick to disconnect

published

Very quick to charge, equally as quick to disconnect, never get around to provide you with any service even paid.

Even when connected the speed is horrible with frequent jitters and dropouts. I've had better internet in Angola!

All these extra fluff about customer service is just really having functional automated callback system and clueless operator that lives in the Phillipines who need to "escalate" at the slightest of things that went wrong

Stay away - better off with no frills and zero customer service telcos like TPG instead

Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel
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Criag
CriagMelbourne
  • 2 reviews

Just cant speak to anyone

published

I have been trying to contact Spintel to discuss my bill and just cant get through.
1. Left a message to have them call me back and I have never been called back.
2. Phoned them 4 times and stayed on hold for at least 20 minutes on each occasion and no answer.
3. Messaged them on the online chat service and I receive a response hours later.

I regret leaving aussie broadband.

Value for Money
1/5
Transparency
2/5
SpinTel
Official RepSpinTel
Criag
Criag

Thanks Anoop someone called me after I lodged the review. All sorted thanks

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Vi nguyen
Vi nguyenSydney, NSW
  • 3 reviews
  • 2 likes

Customer service is exceptional

published

Customer service is dedicated and efficient. Gavin is friendly and professional. cant tell much about the Internet quality because This is my first day connected to Spintel NBN but customer service is highly recommended.

Value for Money
4/5
Transparency
5/5
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Wendy Z.
Wendy Z.22 Nov 2019
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Would recommend Spintel - good customer service, reliable connection

published

Spintel customer for >1 year. Connecting is bit slow, no other issues. Reliable connection. Good customer service. Just spoke to Rave who helped fix connection issue after relocating. Recommend Spintel.

Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
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JMozz
JMozz
  • 3 reviews
  • 1 like

Customer service not contactable

published
Incentivised Review No
Connection TypeI don't know
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Ken
KenSydney Surrounds, NSW

Quick service

published

I needed to change plans and couldnt select the new date but Elsa was quick to help and was done in a few mins. It made the change very simple.

Value for Money
5/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Ken, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Alison
AlisonSouth East Queensland, QLD
  • 6 reviews

NBN slowed down to stopped altogether

published

The connection is usually reliable but occassionaly has dips of speed.
All yesterday and today it had almost ceased working.
Modem restarted, laptop and device restarts made no difference.

Contacted the Spintel team and they stepped me through the process to get it back working again.
Thanks for being patient and staying with me whilst I did all the steps.
It was appreciated.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Alison, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

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YANYING
YANYINGGreater Melbourne (Inner), VIC
  • 2 reviews

faulty online order with no Activation date mentioned

published

I do the ordered online and no any activation date selection for customer . Once you put your details in and place an ordered, it activated a few hours then charges you for a whole month fees without asking you the activation date. Its so confused customer who doesn't know what's happen behind , still thinking there's a process to order a activation date. Whatever request them to postpone the service start from later days but rejected by them. And if you want cancellation , they will charge your a whole month fees. I won't use this service again .

Value for Money
1/5
Transparency
1/5
SpinTel
Official RepSpinTel
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Internet Service Providers

Find out how Spintel NBN 25/5 (Standard 25) compares to other Internet Service Providers

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Perfect for daily needs

published

Spintel service is up to the mark..in case you have any issues, you can reach out to them and they can solve your issue.
I wanted to close my account, and I spoke to "Rhea". She really helped me to close my account with ease ... also, explained me all the things in details.
Please GO AHEAD with spintel nbn devices.

Regards
Alok

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Alok, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you were enjoying the service.
Cheers!
SpinTel Team

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ali
aliPerth, WA
  • 6 reviews
  • 4 likes

Slow with occasional disconnections

published

High latency, slow (~14 mbps) in pick and off-pick hours. Netflix was buffering most of the time and webpage loading taking longer than normal; very boring experience, don’t recommend wasting time. Had occasional disconnections waiting for almost an hour with support to resolve the issue.

Value for Money
1/5
Transparency
1/5
ali
ali

Update:
my last disconnection wasn’t Spintel fault. So my overall review is slow connection and high latency bothered me a lot made me move to other providers.

SpinTel
Official RepSpinTel

Hi Ali, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.

Regards,
Anoop

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Darren
DarrenMetropolitan Adelaide, SA
  • 2 reviews

Disappointing service given the reviews

published

Changing away from this ISP immediately- followed the guides with my BYO compatible modem without success. Day four without internet now after terrible support provided. First technician was helpful but just confirmed I’d followed the guide properly- from there downhill. Not contacted in the timeframe advised. When I called again the next support person was awful. Talked at me without listening. Failed again to contact me in the timeframe. While my modem is listed, unlocked and working fine with my previous provider (internode, TPG modem), I acknowledge there could still be a problem on my end but the support has been unacceptably bad.

Value for Money
1/5
Transparency
2/5
SpinTel
Official RepSpinTel

Hi Darren, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution at the earliest.

Regards,
Anoop

Darren
Darren

Hi Anoop, I have provided these details to you in response to your first message. Please refer to that message: when my review was still under mediation.
Regards,
Darren

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Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

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Spintel NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Compare all 6 SpinTel Internet
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