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Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25)

4.2 from 463 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.2 (69)
  • Transparency
    4.1 (64)
  • Customer Service
    4.4 (74)
  • Adequate Speeds Yes (55) · No (4)
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Great Customer Service!! But Connection Set Up Is a Let Down

published

Lili was very helpful on the phone and tried her best to help. Her customer service was 5 stars!! Although I really would like to leave a better review but unfortunately we have had issues connecting our internet and have not had a connection in weeks. Our Spintel service was accidently connected to our neighbours house and has caused alot of interruption as we work from home during the pandemic. I wish to leave a better review soon if they are able to fix it fast enough please:)

Transparency
4/5
Customer Service
5/5
SpinTel
Liam B.SpinTel

Hi Shani, Kindly request you to provide your SpinTel account number or order number so that I can pull your records and will check what went wrong in your case and will try to provide a resolution ASAP.
Regards,
Anoop
Complaints Officer

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Francis
FrancisMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Good service provided by Elsa

published

I made a mistake on my order, and Elsa was able to rectify that (via Facebook Messenger) fairly quickly. Good service. The NBN service itself is pretty good once up and running. I've experienced no major issues since connecting with Spintel.

Value for Money
5/5
Customer Service
4/5
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Vi nguyen
Vi nguyenSydney, NSW
  • 3 reviews
  • 2 likes

Customer service is exceptional

published

Customer service is dedicated and efficient. Gavin is friendly and professional. cant tell much about the Internet quality because This is my first day connected to Spintel NBN but customer service is highly recommended.

Value for Money
4/5
Transparency
5/5
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Would recommend Spintel - good customer service, reliable connection

published

Spintel customer for >1 year. Connecting is bit slow, no other issues. Reliable connection. Good customer service. Just spoke to Rave who helped fix connection issue after relocating. Recommend Spintel.

Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
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Ken
KenSydney Surrounds, NSW

Quick service

published

I needed to change plans and couldnt select the new date but Elsa was quick to help and was done in a few mins. It made the change very simple.

Value for Money
5/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Ken, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Alison
AlisonSouth East Queensland, QLD
  • 6 reviews

NBN slowed down to stopped altogether

published

The connection is usually reliable but occassionaly has dips of speed.
All yesterday and today it had almost ceased working.
Modem restarted, laptop and device restarts made no difference.

Contacted the Spintel team and they stepped me through the process to get it back working again.
Thanks for being patient and staying with me whilst I did all the steps.
It was appreciated.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Alison, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

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Perfect for daily needs

published

Spintel service is up to the mark..in case you have any issues, you can reach out to them and they can solve your issue.
I wanted to close my account, and I spoke to "Rhea". She really helped me to close my account with ease ... also, explained me all the things in details.
Please GO AHEAD with spintel nbn devices.

Regards
Alok

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Alok, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you were enjoying the service.
Cheers!
SpinTel Team

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Wendy Z.
Wendy Z.22 Nov 2019
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New NBN Connection

published

The NBN gentleman who installed the modem was really lovely and very kind.
Then Kylie who got my modem working was really helpful and very patient and fun to deal with.

Transparency
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Love it, Vanessa! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

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Caza
CazaSydney, NSW
  • 2 reviews
  • 2 likes

Leicester Customer Service

published

Leicester fixed my problem this morning as I had no internet since last night.
He was excellent at his job and solved it very quickly
He was also very friendly and respectful

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Caza, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

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Internet Service Providers

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It met the description however I had issues with the website

published

The internet was fine and usually reached around 3.5 MB/s ( advertised up to 5). The part of the service that annoyed me was the website which is not very well designed and normally leads you to using other forms of communication for problem resolution. I would recommend anyone else use the Facebook Messenger option for help as it was very quick and helpful for me ( thank you Xyra).

Value for Money
5/5
Transparency
4/5
SpinTel
Official RepSpinTel
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Easy to contact - quick on answer to questions

published

Can be difficult to contact on the phone (long wait times), but WhatApps messaging if quick and well attended. Joie was able to answer all my questions today clarify my billing.

Value for Money
3/5
Transparency
4/5
SpinTel
Official RepSpinTel

Thanks so much, Tim! We really appreciate your review.
Cheers!
SpinTel Team

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Nbn setup

published

Chris did a fantastic job at helping me setup my nbn. He assisted with the fully setup with solving all problem from connection to modem as well as wifi name and password

Incentivised Review No
Connection TypeFTTP (Fibre to the Premises)
Data TypeUnlimited Data
SpinTel
Official RepSpinTel

Love it, Micheal! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

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Internet Service Providers

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Roslyn Rose
Roslyn RoseNew South Wales

Wonderful help and assistance

published

My connection has been unreliable over the last week. Mostly I have had no connection at all. I have turned my modem on and off with no result many times.
I spoke with Mercy at Spintel who proceeded to check my connection and who has addressed this problem by ordering a new Modem. Thank you Mercy for your assistance.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel
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Gracy
GracySydney, NSW

Well priced and great customer service

published

Our internet dropped out. I phoned spintel. They answered within minutes. Jake was helpful and stayed on the line until it was fixed.
I would highly recommend spintel they are always easy to contact if I need help.

Value for Money
5/5
Incentivised Review No
SpinTel
Official RepSpinTel

Hi Gracy, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

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Paw
PawSydney, NSW
  • 2 reviews
  • 4 likes

Very good Customer services

published

HI , I am glad Spintel solved the billing issue and did not charge me for the services I did not use. Also would like to mention Mercy who really helped me explained how the charges were credited.

Value for Money
4/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Hi Paw, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.
Cheers!
SpinTel Team

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Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

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Spintel NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Compare all 6 SpinTel Internet
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