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Spintel Internet NBN 25/5 (Standard 25)

Spintel Internet NBN 25/5 (Standard 25)

4.2 from 424 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.2 (62)
  • Transparency
    4.2 (56)
  • Customer Service
    4.4 (65)
  • Adequate Speeds Yes (50) · No (4)
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Reviewer Photos & Videos

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Carioca
CariocaForster

Many difficulties with this connection but almost all could be sheeted home to the NBN!

published
Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
SpinTel
Official RepSpinTel

New NBN Connection

published

The NBN gentleman who installed the modem was really lovely and very kind.
Then Kylie who got my modem working was really helpful and very patient and fun to deal with.

Transparency
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Love it, Vanessa! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Caza
CazaSydney, NSW
  • 2 reviews
  • 2 likes

Leicester Customer Service

published

Leicester fixed my problem this morning as I had no internet since last night.
He was excellent at his job and solved it very quickly
He was also very friendly and respectful

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Caza, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

It met the description however I had issues with the website

published

The internet was fine and usually reached around 3.5 MB/s ( advertised up to 5). The part of the service that annoyed me was the website which is not very well designed and normally leads you to using other forms of communication for problem resolution. I would recommend anyone else use the Facebook Messenger option for help as it was very quick and helpful for me ( thank you Xyra).

Value for Money
5/5
Transparency
4/5
SpinTel
Official RepSpinTel
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Easy to contact - quick on answer to questions

published

Can be difficult to contact on the phone (long wait times), but WhatApps messaging if quick and well attended. Joie was able to answer all my questions today clarify my billing.

Value for Money
3/5
Transparency
4/5
SpinTel
Official RepSpinTel

Thanks so much, Tim! We really appreciate your review.
Cheers!
SpinTel Team

Nbn setup

published

Chris did a fantastic job at helping me setup my nbn. He assisted with the fully setup with solving all problem from connection to modem as well as wifi name and password

Incentivised Review No
Connection TypeFTTP (Fibre to the Premises)
Data TypeUnlimited Data
SpinTel
Official RepSpinTel

Love it, Micheal! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Roslyn Rose
Roslyn RoseNew South Wales

Wonderful help and assistance

published

My connection has been unreliable over the last week. Mostly I have had no connection at all. I have turned my modem on and off with no result many times.
I spoke with Mercy at Spintel who proceeded to check my connection and who has addressed this problem by ordering a new Modem. Thank you Mercy for your assistance.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

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Gracy
GracySydney, NSW

Well priced and great customer service

published

Our internet dropped out. I phoned spintel. They answered within minutes. Jake was helpful and stayed on the line until it was fixed.
I would highly recommend spintel they are always easy to contact if I need help.

Value for Money
5/5
Incentivised Review No
SpinTel
Official RepSpinTel

Hi Gracy, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Paw
PawSydney, NSW
  • 2 reviews
  • 4 likes

Very good Customer services

published

HI , I am glad Spintel solved the billing issue and did not charge me for the services I did not use. Also would like to mention Mercy who really helped me explained how the charges were credited.

Value for Money
4/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Hi Paw, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.
Cheers!
SpinTel Team

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Find out how Spintel Internet NBN 25/5 (Standard 25) compares to other Internet Service Providers

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great service from Elsa

published

reliable and when needed contact could be made without difficulties, always efficient and helpful. We have used this service for over 3 years and have been happy with the provider

Transparency
4/5
Customer Service
4/5
SpinTel
Official RepSpinTel

Thanks so much! We really appreciate your review.
Cheers!
SpinTel Team

Roy
Roy
  • 2 reviews

Good experience setting up changeover from previous isp

published

Good start with helpful technical advice and connection seems fine. One is hopeful with further system upgrades the same standard of service and connection remains the same. Having national calls included is a plus.

Value for Money
4/5
Transparency
5/5
SpinTel
Official RepSpinTel

Thanks so much, Roy! We really appreciate your review.
Cheers!
SpinTel Team

Good Customer Service. Not so Good Internet

published

Elsa is great and fast. But internet is very slow and disconnects at all times of the day with or without rebooting. Finally just had enough and will disconnect as I don't need this anymore. thanks

Value for Money
3/5
Transparency
4/5
SpinTel
Official RepSpinTel
Internet Service Providers

Find out how Spintel Internet NBN 25/5 (Standard 25) compares to other Internet Service Providers

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Matt
MattMelbourne
  • 9 reviews
  • 11 likes

Excellent customer service

published

Connection was 90% reliable, few jitters here and there but you can expect that with any NBN provider. They were extremely great value for money, I only moved away because I needed better upload speeds.

  • Thumbnail
Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Matt, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you were enjoying the service.
Cheers!
SpinTel Team

SpinTel
Official RepSpinTel

Hi Matt, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you were enjoying the service.
Cheers!
SpinTel Team

Good technical support with glitches

published

Switched NBN to Spintel and received an email with wrong login credentials. Chat with friendly technical support and solved the problem immediately. Still need time to test if the connection is stable. Up to now the switching experience is still quite pleasant.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Wonderful to hear, Carson. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

KMK
KMKSouth East Queensland, QLD

Problem solved quickly

published

I was having trouble with my home internet connection, I spoke with Mercy and patiently she went through all possible connection problems with me. We managed to work out that it was trouble my end and it was back on. Thank you Mercy your positive attitude it was appreciated and there should be more people like you around.

Transparency
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Hi, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

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Get an answer from our members and SpinTel representatives

Spintel Internet NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Compare all 6 SpinTel Internet
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