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Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25)

4.2 from 457 reviews · View Statistics
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Reviews

1.8
47 reviews
  • Value for Money
    4.0 (4)
  • Transparency
    4.0 (3)
  • Customer Service
    4.0 (4)
  • Adequate Speeds Yes · No (4)
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Caza
CazaSydney, NSW
  • 2 reviews
  • 2 likes

Leicester Customer Service

published

Leicester fixed my problem this morning as I had no internet since last night.
He was excellent at his job and solved it very quickly
He was also very friendly and respectful

Value for Money
4/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTel

Hi Caza, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

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Gerard
GerardGreater Melbourne (Inner), VIC

Wi fi speed not as listed

published

Wi fi speed for Spintel plan NBN 25/5 (Standard 25) Evening speed as 21Mbps between but I only get less then 10 Mbps on average. That is less then half the listed typical evening speed listed and in that is off peak times as well. Understand that is only an average speed time listed and it always various depending on traffic but the speed is well below 50% that is listed.

Value for Money
2/5
Transparency
2/5
Customer Service
2/5
Incentivised Review No
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2021
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Con G.SpinTel

Hi Gerard, if you're only getting 10Mbps we will need to troubleshoot and resolve the issue. FTTC services should be receiving close to max. Can you shoot through your account details and we'll take a look?

Cheers
CG

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David M.
David M.South-East, TAS
  • 2 reviews
  • 1 like

A bit slow, but I'm happy with it

published

I have only had it for one week. speeds never reached 5mps. I contacted the tech team and they phoned me 3 times and did adjustments their end. now I get 8 - 9mps and even one at 10. This is still a long way from their claimed 21mps. I have tried 3 different speed test sites....Spintel 10.1mps Fast.com 10mps Ookla 22.08mps!!!!! Cheap monthly payments and free phone calls......I wont change.

Value for Money
5/5
Customer Service
4/5
Incentivised Review No
Start DateSeptember 2020
Adequate Speeds No
Standalone or BundledBundled
Contract Type6-month contract
Data TypeCapped Data
SpinTel
Official RepSpinTel
Similar opinion? Write a review on ProductReview.com.au!
George Z
George ZGreater Melbourne (Metropolitan), VIC
  • 14 reviews
  • 7 likes

Spintel try very hard to satisfy customers.

published

Spintel have always tried hard to provide great service. Recently they have been giving me as much help as possible to deal with NBN issues which are beyond Spintel's control.
It's a shame that the $55 billion NBN is such a disaster.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeHFC (Cable)
Start DateNovember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

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Spintel NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
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