Reviewer Photos & Videos
Leister was super helpful and answered all my questions, I had connected the cables wrong and didnt know how to get the system working.
Leister got my internet up and working very fast.
Thank you very much!
Nbn set-up made easy.
I had no idea how to set-up my new nbn broadband connection & modem, but Norman at Spintel helped make it easy & was very patient, talking me through all the steps.
Spintel service is great!
We came home on a Friday night to find that the nbn connection was down and reported it to Spintel at 11pm not expecting a response until monday. Not so! Jemimah replied immediately and by early Saturday a technician was booked for Monday morning. By 11am Monday the problem was fixed and service restored. Well done Spintel!!
Absolutely GOLD service. Spoke with Mercy the sales representative and she was extremely helpful. Within 7 days, she managed to arrange a modem and NBN technician to my secondary home without any problems whatsoever. The communication between the provider and customer was that of 1st class. I was up and running within 20mins of being connected without no issues whatsoever. It works amazing I’m now considering to switch over my current primary home to SPINTEL based on competitive plans, and high level customer service. Keep up the great work.
Kylie was great at connecting my internet despite my modem being locked by TPG
We spent over an hour on the phone trying to trouble shoot and Kylie didn't give up on trying multiple options to override the locked modem. This helped prevent me from needing to buy a new modem when the one I have is currently in a state that it should be able to work. Thanks very much to Kylie for taking so much time to help me connect to my new NBN plan and I'm very glad it worked out in the end. Kylie was very polite and had a very pleasant mood when I was talking to her over the phone, it definitely stopped me from becoming frustrated or ...discouraged by the process when I was wondering if we would not be successful at overriding the locked modem. I appreciated that Spintel called me back on the same day. The whole process of changing internet providers was able to be done in one day which was very convenient for our apartment as a couple of us work from home. Many thanks for helping me change to Kylie and other staff who I interacted with over the phone when setting up my account.
Fantastic trouble shooting
Kylie gave Great service in finding the source of My problem with my house wiring. Kylie spent more than 90 minutes working on the problem until it was solved. Thanks
New NBN Connection
The NBN gentleman who installed the modem was really lovely and very kind.
Then Kylie who got my modem working was really helpful and very patient and fun to deal with.
Fantastic service fixing an issue!
I was helped by Mary with a more complicated issue regarding connectivity to specific websites, she was able to forward this and it was dealt with faster than expected, very happy with the communication and process!
Good Customer Service
Had an issue could not reach a website, was not actually Spintels as there was damage to a cable near Japan. Excellent communication and service, kept me in the loop thanks.
The customer support person Kylie was excellent and performed some wizardry to connect my NBN!! Thankyou
Stable internet and good customer service by Kylie. I had problems connecting but they sorted it over the phone. Was easy to talk with and walked me through step by step
great service Leister was more than helpful. was up most of the night trying to sort it . Leister sorted it in minutes for me. very well spoken and walked me throw it . THANKS Leister
Awesome customer service!
Awesome customer service from John! John helped me with my account enquiry and also answered all my questions about my home NBN service promptly. A 5 star customer service experience for me!
I was surprised to be put straight through to customer service from the automated service. Kilie helped me gain access to my customer account and updated my details. Nice to have quick and professional help.
Madel was very helpful and answered my questions
I needed to confirm some info about my new order and update my email address as I hadn't received my confirmation email. Madel was able to help me with everything, quickly and accurately.
Kylie, was truly amazing.
Kylie was extremely helpful, caring, apologetic, a great listener, a well spoken, spent a lot of time helping me, taking ownership of the problem someone else created, reassuring me that my connection will be back and running in no time. The level of professionalism was out of this world. Thank you Kylie.
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||22.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Packages Available||Bundle and Standalone|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
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