1 photo
Spintel Internet NBN 25/5 (Standard 25)

Spintel Internet NBN 25/5 (Standard 25)

4.2 from 426 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.7 (282)
  • Transparency
    4.7 (253)
  • Customer Service
    4.9 (304)
  • Adequate Speeds Yes (251) · No (9)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

LEISTER

published

Leister was super helpful and answered all my questions, I had connected the cables wrong and didnt know how to get the system working.
Leister got my internet up and working very fast.
Thank you very much!

Incentivised Review No
Connection TypeI don't know
SpinTel
Official RepSpinTel

Hi Lara, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

Yara R.
Yara R.Central Highlands and Goldfields, VIC

Nbn set-up made easy.

published

I had no idea how to set-up my new nbn broadband connection & modem, but Norman at Spintel helped make it easy & was very patient, talking me through all the steps.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Yara, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

Spintel service is great!

published

We came home on a Friday night to find that the nbn connection was down and reported it to Spintel at 11pm not expecting a response until monday. Not so! Jemimah replied immediately and by early Saturday a technician was booked for Monday morning. By 11am Monday the problem was fixed and service restored. Well done Spintel!!

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Love it, Harry! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Rita
Rita Greater Melbourne (Metropolitan), VIC

Unbelievable service

published

Absolutely GOLD service. Spoke with Mercy the sales representative and she was extremely helpful. Within 7 days, she managed to arrange a modem and NBN technician to my secondary home without any problems whatsoever. The communication between the provider and customer was that of 1st class. I was up and running within 20mins of being connected without no issues whatsoever. It works amazing I’m now considering to switch over my current primary home to SPINTEL based on competitive plans, and high level customer service. Keep up the great work.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Wonderful to hear, Rita. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel Internet NBN 25/5 (Standard 25) compares to other Internet Service Providers

Know better, choose better.

Compare all
Kelsey
KelseySouth East Queensland, QLD

Kylie was great at connecting my internet despite my modem being locked by TPG

published
Value for Money
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Love it, Kelsey! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Fantastic trouble shooting

published

Kylie gave Great service in finding the source of My problem with my house wiring. Kylie spent more than 90 minutes working on the problem until it was solved. Thanks

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

New NBN Connection

published

The NBN gentleman who installed the modem was really lovely and very kind.
Then Kylie who got my modem working was really helpful and very patient and fun to deal with.

Transparency
5/5
Customer Service
5/5
SpinTel
Official RepSpinTel

Love it, Vanessa! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Related Articles

Previous
Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next

Fantastic service fixing an issue!

published

I was helped by Mary with a more complicated issue regarding connectivity to specific websites, she was able to forward this and it was dealt with faster than expected, very happy with the communication and process!

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

That's really wonderful to hear, Tammy. Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.
Cheers!
SpinTel Team

Good Customer Service

published

Had an issue could not reach a website, was not actually Spintels as there was damage to a cable near Japan. Excellent communication and service, kept me in the loop thanks.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Thanks so much, Martin! We really appreciate your review.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel Internet NBN 25/5 (Standard 25) compares to other Internet Service Providers

Know better, choose better.

Compare all

The customer support person Kylie was excellent and performed some wizardry to connect my NBN!! Thankyou

published

Stable internet and good customer service by Kylie. I had problems connecting but they sorted it over the phone. Was easy to talk with and walked me through step by step

Value for Money
4/5
Transparency
4/5
SpinTel
Official RepSpinTel

Hi Bob, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

wayne
waynePeel, WA

Leister

published

great service Leister was more than helpful. was up most of the night trying to sort it . Leister sorted it in minutes for me. very well spoken and walked me throw it . THANKS Leister

Value for Money
5/5
Transparency
4/5
SpinTel
Official RepSpinTel

Thanks so much, Wayne! We really appreciate your review.
Cheers!
SpinTel Team

Awesome customer service!

published

Awesome customer service from John! John helped me with my account enquiry and also answered all my questions about my home NBN service promptly. A 5 star customer service experience for me!

Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
SpinTel
Official RepSpinTel

Thanks so much, Leo! We really appreciate your review.
Cheers!
SpinTel Team

Internet Service Providers

Find out how Spintel Internet NBN 25/5 (Standard 25) compares to other Internet Service Providers

Know better, choose better.

Compare all

Fast service.

published

I was surprised to be put straight through to customer service from the automated service. Kilie helped me gain access to my customer account and updated my details. Nice to have quick and professional help.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi Mike, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.
Cheers!
SpinTel Team

Ross M.
Ross M.Greater Melbourne (Inner), VIC

Madel was very helpful and answered my questions

published

I needed to confirm some info about my new order and update my email address as I hadn't received my confirmation email. Madel was able to help me with everything, quickly and accurately.

Incentivised Review No
Connection TypeFTTC (Fibre to the Curb)
SpinTel
Official RepSpinTel

Hi Ross, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

Kylie, was truly amazing.

published

Kylie was extremely helpful, caring, apologetic, a great listener, a well spoken, spent a lot of time helping me, taking ownership of the problem someone else created, reassuring me that my connection will be back and running in no time. The level of professionalism was out of this world. Thank you Kylie.

Value for Money
5/5
Transparency
5/5
SpinTel
Official RepSpinTel

Hi BeBe, So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

Page 1 of 10
See all SpinTel Internet reviews

Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

See all SpinTel Internet questions

Get an answer from our members and SpinTel representatives

Spintel Internet NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Compare all 6 SpinTel Internet
Visit official website

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(861)
Mint Telecom

Mint Telecom

4.9
(421)
MATE

MATE

4.5
(2,436)
OntheNet

OntheNet

4.6
(54)
OptiComm

OptiComm

4.0
(446)
Harbour ISP

Harbour ISP

4.0
(1,489)
Next
See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.