Reviewer Photos & Videos
Can’t fault it
The customer service person I spoke to was polite, Very helpful and very friendly
Can’t think of anything else to write here so am writing anything to hit the limit
Happy with the customer service
I had a wonderful experience with Mercy, who was very professional, patient and made the whole process very easy. I am extremely happy with the service she gave me. I was having issues with my phone line but it has now been resolved thanks to Mercy.
Joie is really great! They helped me get to the bottom of an issue and fixed it promptly
Was having trouble getting my internet running after receiving the notifiction that it was ready. Joie assisted me over facebook messenger to diagnose the issue and promptly assisted me in getting it fixed. Excellent, understanding, and professional customer service by Joie.
My NBN has been very reliable for the last 2 years. Yesterday we had the land line connected to the NBN go out. KC, the technical officer from Spintell provided excellent service. And was able to rectify the phone problem this morning. So I am pretty happy with the service.
Rhea is fantastic,she helped me set up my internet access.It was very very professional and helpful.
Very good,fast than what we have before.
It online is very helpful
First time use,Rhea is great.
Do not ask for review words limit it’s not good,it’s like you are forcing people to write for you.
Excellent customer service
I signed up to Spintel with my own modem but I couldn’t connect to the internet. I tried everything and I thought I would have to cancel my service. I contacted Spintel via the Messenger feature - Marigold was my customer service agent and they were very patient, friendly and helpful. They took the time to understand the issue and as a result I’m now connected to the internet. I’m very happy with the service! Thank you
Good service provided by Elsa
I made a mistake on my order, and Elsa was able to rectify that (via Facebook Messenger) fairly quickly. Good service. The NBN service itself is pretty good once up and running. I've experienced no major issues since connecting with Spintel.
Steady and nice service assistant
Having use Spintle for about2 years, being steady all along and fast enough for me.The telephone customer service team is awesome, Mercy is a very nice assistant who patiently helped me to solve the request. Will choose and recommend Spintel to people who is looking for good quality and affordable broadband.
Fantastic customer service
I received fantastic customer service from Lili. Very knowledgeable and experienced and helped me troubleshoot my issues very quickly. I had to wait about 30min initially for support however once I was connected with Lili the process was very quick and easy. Would definitely recommend Spintel.
excellent customer service today
The connection is very good so far Casey from customer service was very nice and helpful when it came to getting the internet up despite the call cutting out we still managed to get it done
Best Company I have Dealt with
I have 2 security cameras, 8 smart globes and rely heavily the internet (YouTube, eBay, etc). I have tried various, service providers and SpinTel have been amazing. I had issues with my (previous provider) modem and SpinTel were not only patient with me, but resolved my issue - within 24hrs. My previous, service provider, failed to comply with the changeover. I also had a, general enquiry, about my bill and customer service were polite, friendly and fixed the issue- there and then. I'll definitely be staying with SpinTel.
Leister was very polite, helpful and kind in helping us connect to NBN network. He also apologized and explained the reason for the long waiting time when I phoned Spintel.
Kylie was very patient and very friendly and carm would be very good in working with disability sevis I’d love him lol and the internet is great thank you, from Jessica beasley
Thank you Mercy!
Yes thank you Mercy very much you have been wonderful im helping me set up my internet, you were very kind and helpful, you were able to help me navigate the NBN!
The reviewer stated that an incentive was offered for this review
Great service and connection,, these guys are extremely helpful with any issues that may arise. A big thankyou to Rave for your support when my nbn box blew up in a storm.
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||22.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Packages Available||Bundle and Standalone|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
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