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Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25)

4.2 from 465 reviews · View Statistics
Listing monitored by SpinTel

Reviews

1.8
49 reviews
  • Value for Money
    4.4 (7)
  • Transparency
    4.2 (6)
  • Customer Service
    4.9 (8)
  • Adequate Speeds Yes · No (9)
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Fantastic trouble shooting

published

Kylie gave Great service in finding the source of My problem with my house wiring. Kylie spent more than 90 minutes working on the problem until it was solved. Thanks

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeHFC (Cable)
Start DateJanuary 2010
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
SpinTel
Official RepSpinTel

Hi, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Great customer service by Chris.

published

Great customer service by Chris. There was a issue with double charging for my NBN Spintel connection. But, Chris promised me that he will look into the matter and get me the refund before the next bill and he did!!!! Thanks Chris.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTel

Hi Monil, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

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ken
ken
  • 2 reviews

Thanks, John

published

I was experiencing poor downoad speed. John suggested I was not on the right plan for my needs and upgraded. His service has fast and helpful. I will continue to monitor downoad speed through the week and expect it to be better.

Customer Service
5/5
Incentivised Review No
Connection TypeI don't know
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTel

Hi Ken, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

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gordon p.
gordon p.Southwest, VIC

Rhea has helped me through th problem she was excellent

published

I had a direct debit issue and Rhea patiently assisted me . No issue with internet except am I getting enough speed it tends to get a bit slow at times can you check

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTel
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Skyy D.
Skyy D.South East Queensland, QLD

AMAZING Customer Service from Belle

published

I had issues with my NBN and called to cancel my internet. The first caller did not process my request and I was issued a bill. I called through again and Belle resolved my problem for me and was uber professional and nice. Thanks Belle :)

Value for Money
1/5
Transparency
1/5
Customer Service
5/5
Incentivised Review No
Connection TypeI don't know
Start DateApril 2021
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTel
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This is perfect

published

She was very cool to solve my issue without getting irritating
great staff never a problem
Everything is so easy.
Excellent and genuine Customer Service
Very easy to deal with
you are the best

Incentivised Review No
Connection TypeFTTB (Fibre to the Building)
Adequate Speeds No
Contract TypeMonth-to-month
SpinTel
Official RepSpinTel
Similar opinion? Write a review on ProductReview.com.au!
David M.
David M.South-East, TAS
  • 2 reviews
  • 1 like

A bit slow, but I'm happy with it

published

I have only had it for one week. speeds never reached 5mps. I contacted the tech team and they phoned me 3 times and did adjustments their end. now I get 8 - 9mps and even one at 10. This is still a long way from their claimed 21mps. I have tried 3 different speed test sites....Spintel 10.1mps Fast.com 10mps Ookla 22.08mps!!!!! Cheap monthly payments and free phone calls......I wont change.

Value for Money
5/5
Customer Service
4/5
Incentivised Review No
Start DateSeptember 2020
Adequate Speeds No
Standalone or BundledBundled
Contract Type6-month contract
Data TypeCapped Data
SpinTel
Official RepSpinTel
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George Z
George ZGreater Melbourne (Metropolitan), VIC
  • 14 reviews
  • 7 likes

Spintel try very hard to satisfy customers.

published

Spintel have always tried hard to provide great service. Recently they have been giving me as much help as possible to deal with NBN issues which are beyond Spintel's control.
It's a shame that the $55 billion NBN is such a disaster.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeHFC (Cable)
Start DateNovember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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TGL
TGLSydney, NSW

Speed problem and NBN phone connection intermittent

published

Contacted Spintel as I wanted to change my plan speed from Std 25 to 50Mbps as my average speed was down to about 11/1 and I was experiencing some problems with streaming. I couldn't find a way to do this from Spintel's website without changing my capped data size, which I didn't want to do, so I started a chat with Emmanuelle.
She resolved the speed change application very promptly.
I had a further problem with the NBN phone connection that would connect intermittently on the Netcomm NF17ACV router. Emmanuelle, once again, helped with that. The router obviously had some issues as a reset seemed to help but a factory reset seems to have sorted the problem out.
Most grateful for the help.
Thanks very much.

Value for Money
5/5
Transparency
4/5
Customer Service
5/5
Incentivised Review No
Connection TypeI don't know
Start DateMay 2017
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
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Questions & Answers

Hilary B.
Hilary B.asked
NBN 25/5 (Standard 25)

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTel

Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.

For More details: https://www.spintel.net.au/home-internet/nbn

Regards,
Anoop
SpinTel Team

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Spintel NBN 25/5 (Standard 25)

Details

Compare all 6 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 22.0 Mbps
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
Compare all 6 SpinTel Internet
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