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Spintel NBN 25/5 (Standard 25)

Spintel NBN 25/5 (Standard 25) (page 3 of 10)

4.2 from 461 reviews · View Statistics
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Reviews

  • Value for Money
    4.7 (308)
  • Transparency
    4.7 (274)
  • Customer Service
    4.9 (330)
  • Adequate Speeds Yes (274) · No (9)
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Good internet service provider I can recommend

published

I have been recommending Spintel's internet serivce for the last 7 years ever since I started with them. Thank you Jake for getting my internet up and running at my new address today. The technical support has always resolved issues I had faced and can always expect a response or call back and updates in progress of resolving issues related to the internet service.

SpinTel
Official RepSpinTel

Wonderful to hear, Shane. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

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Vicky
VickySydney, NSW

Agent Mercy was great and patient with me and resolved my issue.

published

Agent Mercy was great and patient with me and resolved my issue.I never had any issue with the service, I have been using this service from more than 6 months

SpinTel
Official RepSpinTel

Hi Vicky, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

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Very understanding and helpful customer service

published

Xyra handled my request very professionally. My request was understood and accepted. Very happy with the service. New to Spintel but will recommend it to those considering value for money.

SpinTel
Official RepSpinTel

Hi Akl, Thanks so much for your review, we are grateful to read about your experience with our service and our support team.
Cheers!
SpinTel Team

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Online help

published

My modem had stopped working and I got help from Mary to sort out my problem. She was prompt and courteous. She organised for me to get a new one

SpinTel
Official RepSpinTel

Hi Josephine, Thanks so much for your review, we are grateful to read about your experience with our service and our chat support team.
Cheers!
SpinTel Team

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Great customer service by Chris.

published

Great customer service by Chris. There was a issue with double charging for my NBN Spintel connection. But, Chris promised me that he will look into the matter and get me the refund before the next bill and he did!!!! Thanks Chris.

SpinTel
Official RepSpinTel

Hi Monil, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

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Tim
TimSydney
  • 2 reviews
  • 4 likes

Very Good customer service by Carol in Spintel

published

Very Good customer service by Carol in Spintel. Carol helped my out with the plan I am on with spintel and provided the exact information i need. Really appreciated. Thank you

SpinTel
Official RepSpinTel

Hi Tim, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

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Roy B
Roy BGreater Melbourne (Metropolitan), VIC

Speed

published

Was having trouble with speed but thanks to Kim my problem was resolved the Lady was brilliant and new what she was talking about
(An unusual trait these days)
Thank you Kim

SpinTel
Official RepSpinTel

That's really wonderful to hear, Roy. Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.
Cheers!
SpinTel Team

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Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
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Reliable

published

Would recommend. Customer service is fabulous - shout out to my girl Mary from the customer service team who has resolved all of my queries etc. in record timing.
Fast internet, easy billing, and internet has never once dropped out. FAB.

SpinTel
Official RepSpinTel

Hi Char, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

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robsalisa06
robsalisa06Greater Melbourne (Metropolitan), VIC

1st timer with spintel

published

I'm just new with spintel during set up i called their technical support & that lady name Mercy guide me thru things on what to do now my nbn is all set up ang running i am very happy with their help..

SpinTel
Official RepSpinTel

Hi, Thanks so much for taking the time to share your experience with us in a review. we really appreciate it.
Cheers!
SpinTel Team

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viv
vivMetropolitan Adelaide, SA

Spintel is a star

published

Very good customer service. able to provide all necessary details.
Friendly staff were able to help with queries. Also helped with resolving them too.
Highly recommended as they have good plans too.

SpinTel
Official RepSpinTel

Hi, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

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Easy to contact - quick on answer to questions

published

Can be difficult to contact on the phone (long wait times), but WhatApps messaging if quick and well attended. Joie was able to answer all my questions today clarify my billing.

SpinTel
Official RepSpinTel

Thanks so much, Tim! We really appreciate your review.
Cheers!
SpinTel Team

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Zoe
ZoeSydney, NSW

Speedy setup thanks to Kylie.

published

Kylie the Customer Service Representative was fantastic and helped get our connection up and running within a day. Thanks to Spintel and their Customer Service and Provisioning teams - great work!

SpinTel
Official RepSpinTel

That's really wonderful to hear, Zoe. Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.
Cheers!
SpinTel Team

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Hua H.
Hua H.
  • 2 reviews

Great value and service!

published

When changing the address for one of our services, Emily helped us out a lot!
We had a great customer service and the issue was solved very quickly.
Thanks a lot for resolving the issue.

SpinTel
Official RepSpinTel

Thanks so much, Hua! We really appreciate your review.
Cheers!
SpinTel Team

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Laister was very good help, solved the problem super fast, very pleasant experience

published

Laister was very good help, solved the problem super fast, very pleasant experience. He was kind and helped me connect my modem to the NBN service quickly. Thank you very much

SpinTel
Official RepSpinTel

Hi Monika, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Excellent response from Mercy

published

Had connection issue with nbn and landline phone (the first problem since starting with Spintel). Problem was resolved within 24 hours. Everything working OK now thanks to Mercy and everyone else involved.

SpinTel
Official RepSpinTel

Love it, Ian! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

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Spintel NBN service

published

Chris from Spintel provided me with excellent service when I asked to cancel my NBN contract. I decided to leave Spintel for now just because they have restructured my plan, otherwise they provide excellent NBN service.

SpinTel
Official RepSpinTel

Hi Tom, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you were enjoying the service.
Cheers!
SpinTel Team

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router

published

Norman is good ,Focus on being factual and objective. Don't use aggressive language and don't post personal details. very good service and i would like to ask him for help

SpinTel
Official RepSpinTel

Hi Bill, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
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SpinTel Team

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Mercy provided AMAZING service!

published

Mercy form Spintel was able to set-up my own modem with NBN in just a few minutes. Couldn't be happier with the serivce. I researched for well over an hour online on how to do this but couldn't find anything until Mercy helped me.

SpinTel
Official RepSpinTel

Hi Kevin, Perfect! Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

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Nbn setup

published

Chris did a fantastic job at helping me setup my nbn. He assisted with the fully setup with solving all problem from connection to modem as well as wifi name and password

SpinTel
Official RepSpinTel

Love it, Micheal! So amazing to hear that we’ve been able to help out and keep you connected. It’s also great to see that you’re feeling the love and care from our team. Thanks for the awesome review, we really appreciate it.
Cheers!
SpinTel Team

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Janine
JanineGoldfields, WA

Reconnecting after lightening strike with replacing all equipment after it had been fried.

published

I spoke with Mercy today. I could not fault her. She phoned back when arranged. Patient and knowledeable and very pleasant in dealing with a non techno person of my age group. Thankyou so much Mercy, terrific service. Janine

SpinTel
Official RepSpinTel

That's really wonderful to hear, Janine. Thanks so much for writing a review of our service, we really appreciate it. We are glad that you love our level of communication.
Cheers!
SpinTel Team

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Sandra G
Sandra GMelbourne
  • 2 reviews

Great service

published

Had problems with NBN which Leister ascertained was due to an outage on the part of NBN, not Spintel. He rang me several times to see if the service had resumed and each time he was polite and efficient Would recommend highly Spintel. Been with them for many years and anticipate being with them for many more.

SpinTel
Official RepSpinTel

Wonderful to hear, Sandra. Thanks so much for your review, we are grateful to read about your experience with our service and our support team. We have passed your feedback on to the support team manager.
Cheers!
SpinTel Team

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Excellent service received from Kim

published

Having recently moved to a new address and bringing our internet over from the old house the connection did not work. Got in contact with Kim who helped diagnose the issue and requested a technician visit once the issue was established, had my internet working the next day. Very satisfied with the service I received

SpinTel
Official RepSpinTel

Hi,Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Emma M
Emma MSydney Surrounds, NSW

Affordable internet for my family

published

My overall experience has been great with Spintel.
Carol helped me with my account and it was so easy and she was very helpful.

Thank you for all your help. I truly appreciate it!

SpinTel
Official RepSpinTel

Hi Emma, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

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Anne B
Anne BGreater Melbourne (Outer), VIC

Spintel - Great prices - Excellent customer service

published

We had a small issue with first bill. Contacted customer service(on-line chat), spoke to Xyra. Fixed very fast. Got great information from Xyra, very easy to understand. Issue all sorted. You also get copy of conversation by email so great for later reference if needed. Great value for money and got extra discount on mobile plan.

SpinTel
Official RepSpinTel

Hi Anne, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Gracy
GracySydney, NSW

Well priced and great customer service

published

Our internet dropped out. I phoned spintel. They answered within minutes. Jake was helpful and stayed on the line until it was fixed.
I would highly recommend spintel they are always easy to contact if I need help.

SpinTel
Official RepSpinTel

Hi Gracy, Thanks so much for taking the time to share your experience with us in a review. We're really glad that you're enjoying the service.
Cheers!
SpinTel Team

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