Reviewer Photos & Videos
Thanks very much to Spintel for a handling my transition to NBN
Spintel have been very helpful in getting my NBN installed as quick as possible. Thanks in particular to Mary for her customer service on this and closing my old account efficiently.
- NBN 25/5 (Standard 25)
Just setting up my new NBN! So Helpful and Responsive!
I was assisted by Page from sales and Carol from customer service, and also another guy from customer service who's name I don't remember! All three were fantastic, responsive, courteous and gave me all the information I needed very quickly. I felt confident in their knowledge and was able to set up everything seamlessly. Still have to wait for the connection to actually happen, so cannot review the NBN service yet!
I was also assisted in setting up the NBN connection so that my internet was running this morning by Donnalyn. She was amazing! Patient with me and found the solution to my problem within a short amoutn of time! Very good customer service :)
Excellent NBN and Mobile service
been with Spintel (prev-Comcen)for many happy years- customer service always excellent-tho rarely needed. Received Authentic looking email which almost made me click on their links but contacted Carol (Spintel)she quickly advised -yes, Phishing-gave me easy to follow steps to rectify any breach. Carol also followed up to ensure all was well. Highly recommend Spintel for NBN and Mobile services.
BEST customer service from Mercy
The BEST customer service I've experienced. Massive thanks to Mercy! She was super patient, helpful & followed up with me the next day too to address the issue. Because her service, I'm.now signing up 2 other properties with Spintel
The reviewer stated that an incentive was offered for this review
Very helpful over the phone to set up my NBN. Tim was great! Consistent internet at a great and reasonable price. Would have no hesitation to recommend recommend this service to other
Customer service was outstanding
Needed help with setting up and I had nothing but amazing customer service that they kept following up until it was fixed. So patient and professional. Thank you so much!
Reached out your customer service as I had a couple of questions about my service.
Mary helped alot. she answered all of my questions clearly in a timely manner. Thank you!
Quick NBN connection setup
Got my NBN connection setup today. After NBN device was up and running called Spintel tech support for wifi router (BYO) configs. Mercy helped me really well and was friendly and listening. Provided me the details I wanted quickly and accurately. Got the service up and running in no time. Thank you again for a quality customer service and tech support.
Jake was excellent had internet up and running and was very professional and knew what to do straight away. My service is now running and not dropping out at all :) :) :)
Change of address
Mobile text messages are very difficult to use. Mercy was very helpful to complete my connection. Action was prompt and very easy to understand her instructions to get it all activated.
Leister was a great help for me
Leister helped me with getting my internet up and running with Spintel. He was very friendly and very knowledgeable in providing the step by step instructions of what I needed to do to configure my modem. For this service provided today, Leister definitely deserves 5 out of 5 stars.
Thank you for your help Leister.
I was experiencing poor downoad speed. John suggested I was not on the right plan for my needs and upgraded. His service has fast and helpful. I will continue to monitor downoad speed through the week and expect it to be better.
Very good customer service
Reply within seconds and straight to the point. Very kind and useful customer service. I was expecting to be stuck for at least an hour and I solve my problem in minutes
Recently joined Spintel and had bad internet connection speed for few days. Contacted tech support today and Chris patiently fix the issue and it's now running at good speed. Thank you
- NBN 25/5 (Standard 25)
Excellent help, as always from Spintel . . .
I have the standard Spintel NBN in Melbourne, Australia. In my experience, excellent value for money. On the rare occasions when a problem occurs, tech support has always been fast, efficient and spot on - thanks to Rhea for re-connecting my 'phone connection within minutes . . . Ross
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||22.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
|Packages Available||Bundle and Standalone|
|Contract||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited|
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