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Spintel NBN 50 (Plus 50)

Spintel NBN 50 (Plus 50)

3.8 from 223 reviews

Reviews

3.8

224 reviews
5
(130)
4
(29)
3
(6)
2
(7)
1
(52)
  • Value for Money
    4.0 (204)
  • Transparency
    3.9 (176)
  • Customer Service
    3.9 (206)
  • Adequate Speeds Yes (75%) · No (25%)
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Tim was very helpful

published

Tim,your custromer service representative was very helpful and was able to answer all my queries. He was keen and have a product knowledge. I will definitely recommend you to my friends here In Sydney.I am a happy customer here.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateOctober 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers

Excellent speed and excellent service

published

I wanna thank customer service. Laura helped me log in the modem. Jill called me back after we failed on troubleshooting. He didn’t give up and finally sorted it out.

Customer Service
Connection TypeI don't know
Start DateSeptember 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Good customer service

published

Have had some issues with the voip service but these were quickly addressed and easy to discuss with customer service representatives online. The online chat system is excellent and easy to use.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel
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Excellent Service

published

Ordered the NBN 50 bundle with 6-month contract.
Received the modem the next day, Spintel followed up with SMS notifications all through the process, letting me know when the technician would be arriving.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateSeptember 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel

A happy customer.

published

No Internet connection through out the whole day. Called Spintel and was advised that nbn was conducting maintenance. Very pleased with Spintel's technical support. Keep up the great work guys!

Connection TypeI don't know
1 comment
SpinTel
Anoop M.SpinTel

Support was awesome

published

Tim was polite and super patient. She helped me get online even when I didn't know what I was doing. Would recommend Spintel support if they are all as lovely as her.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
See all answers
1 comment
SpinTel
Anoop M.SpinTel
Mohammad

MohammadSydney, NSW

Best bang for the buck, Customer support is awesome

published

Pros:
- Very helpful customer service
- Allows you to use your own modem
- No setup fee unlike others
Cons:
- I do not know yet

Fact:
My connection is kind of crappy, probably because I am using FTTN connection over a telephone cable. It probably has nothing to do with which vendor you are with. If you are unfortunate enough to be in a suburb that has FTTN type of connection, the only good thing you can wish for is a provider with good customer support. Spintel has it, that is the only thing I care about right now.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel

Like it

published

The result of the speed test result using speedtest.net : The speed drops to .. download 8 Mbps and upload 10 Mbps (supposed to be 50/20}. Not sure what is the reason.

Connection TypeFTTB (Fibre to the Building)
Start DateFebruary 2020
Adequate Speeds No
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel
Kevi

KeviIllawarra, NSW

Excellent service

published

My experience is Spintel provides an excellent, reliable, prompt, courteous and friendly customer service. Very happy that I switched to Spintel as my Internet provider - not a single major problem since connection to the service.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJune 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel
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Problems from day 1. Customer service is hot and cold

published
Connection TypeFTTP (Fibre to the Premises)
Start DateJuly 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel

Spintel NBN 50 plus is excellent

published

Have been with Spintel for seven years now. I have found them to be a very good company in every way. Very reliable connection, I do not experience dropouts. Their customer service is excellent, they are always nice to deal with and fix any problem quickly, and what you get is very good value for money.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeCapped Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel
vincent

vincentGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Do not expect any customer service

published
Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateJuly 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel

Great Customer Service

published

Amy from tech support was very helpful in guiding me through the reconfiguration of my modem - a very complex task. She managed to find a user manual for my modem model and guide me through the process. She was patient, polite and ultimately solved my problem. Thanks Amy!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateSeptember 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel
Naomi

NaomiSydney, NSW

Customer service

published

I had an amazing team member named Amy who was so so helpful trying to get my internet service up and running. She went through step by step and was very friendly towards me. Her customer service was outstanding.

Connection TypeI don't know
1 comment
SpinTel
Anoop M.SpinTel
bobby2shots

bobby2shotsBanksia Beach

  • 4 reviews

GREAT SERVICE AND PRICE

published

I have found that the Spintel NBN 50 + service is just great, Value/price/ and customer service are all better than I expected, and the speed is always good. They are by far the best internet company I have ever used.
HIGHLY RECOMMENDED *****

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel
Internet Service Providers

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Earl W.

Earl W.Sydney Surrounds, NSW

  • 2 reviews

Ok for money

published

They seem to work hard to fix problems not that i have had many seem to be a small team but good have had other big name providers and they reaky sucked and cost more

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2019
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel
Phi

PhiSydney, NSW

  • 2 reviews
  • 2 likes

Excellent service thus far

published

It currently been six or so months with this provider and we've just had our first outage which was resolved within 15 minutes. They had a website we could check on their status too. Have not had any experience with the customer service but will update when another problem arises.

Transparency
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel
guest

guestHunter Region, NSW

  • 5 reviews

Excellent customer service

published

Connection is great and customer service is always helpful and friendly. Not waiting for hours on the phone and the couple of issues I’ve had have been resolved straightaway. Have always recommended Spintel to others and will continue to do so.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJune 2010
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel

Great Service

published

I have never had any issues with Spintel's services. Their NBN runs as expected, about 45 Mbps. Their service team is very helpful and friendly. Hazel today was very good.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2012
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
SpinTel
Anoop M.SpinTel

That's really wonderful to hear, Fiona. Thanks so much for writing a review on our service, we really appreciate it. We have passed your feedback on to the supports team manager.

Cheers!
SpinTel Team

Internet Speed

published

Hazel helped me to understand the reason my connection keep dropping out. She is very helpful and patient. She helped me to switch to another channel to get faster speed.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
See all answers
1 comment
SpinTel
Anoop M.SpinTel

Thanks so much, Tracy, we've passed your feedback on to the Support Team Manager.

Regards,
SpinTel Team

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Questions & Answers

Jeff

Jeffasked

NBN 50 (Plus 50)

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