Reviewer Photos & Videos
Spoke to Leister regarding setting up a new service with Spintel. He was outstanding with the service and knowledge and knew exactly what needed to be done. Leister was very patient and guided me through the set up which made it very easy. He also went above and beyond in assisting me with connecting using my old modem. Highly recommended and thank again very much to Leister for all your help.
Fast connection to NBN without any trouble.
We had minimum internet interuption, but overall it went very smooth with the help of SpinTel representative Leister. So far, happy with the service and connection. The speed is adequate so far, but we have just connected & need to tested. Thanks
Signed up a 50/20 plan. We have never had the speed up to 40. Normally the download speed is around 20. was told to restart the router but didn't do anything. Can't even stream movies at home.
Excellent and fast set up
It was set up efficiently by Xyra and was done within a day. Instructions provided during set up was precise and understandable. More than satisfied with the initial set up
I recently switched to Spintel and Mercy who assited me in the technical transition process was super friendly and helpful. She patiently answered my questions and assisted me through the whole process. She is knowledged so was able to accurately guide me. Her perseverence and willingness to make my transition process smooth is really impressive. Thanks
Fixed up my concerns
Spintel have been very good to work with. I had had a few issues with the NBN with drop outs and old copper lines which are well past there use by date. They always try to resolve the problems.
Merci helped me set up, she was super friendly and very efficient. Service great so far! Hopefully it continues on as well as it has started out today. Many thanks
A very professional and helpful service received
I would like to commend SpinTel for the quality of staff employed.
Donnalyn who assisted with my initial enquiries re: procedure of activating my NBN, ensured that all my questions were answered. Any follow-up questions have been attended to professionally. I could not ask for more.
Norman, who handled my request of updating my modem, was competent, friendly, respectful and very helpful. He walked me through the steps very efficiently. My internet is now up and running.
New mesh Wi-Fi
I replaced my NF18ACV with a mesh Wi-Fi from Amplifi and Marigold at Spintel was exceptional in helping with the install by chat and phone. I couldn’t be happier with her service. The resulting NBN/Amplifi solution works great with better wifi coverage and speeds.
Quick switch, good customer service, reasonable price
Switched from TPG in minutes, much smoother than expected. Kept the old modem and reconnected to spintel NBN with ease. good customer service over messenger. Convenient and efficient. Very satisfied.
Internet isn't great but customer service is wonderful
I have had very lovely customer service representatives that are patient, kind and helpful. The connection issues are more so NBN, not a reflection of Spintel. The customer service is exceptional and they have made it very easy to troubleshoot.
Excellent experience with an excellent representative
I was switching my wireless dongle service to an NBN service. I had met lots of challenges throughout the way but I would like to give thanks to Elsa who helped me all the way along with her professionalism. Elsa deserves a promotion in her position because she has excellent skills in demonstrating and managing client relationship. Simply put, she is very good at what she is doing and I am very satisfied with her assistance. Now I can enjoy my NBN service. :)
After technician visited premises, has been perfect!
After technician visited premises, has been perfect!
Thanks Kylie for sorting out the billing issue!
Was incorrectly charged for postage on a "test" modem, this was disputed and reversed, and removed from the bill.
- NBN 50/20 (Plus 50)
ZERO sense of responsibility. Rubbish Service
Their customer service team takes ZERO accountability towards their customers.
Back in May 2021 when I requested the NBN connection, No one has ever contacted me after the order was placed; they missed multiple promises that someone would reach out to me. I had to follow up for MULTIPLE times to finally getting the NBN configuration info and it WASTED me HOURS.
This time in Oct 2021 when I need the connection for a new address, I purposely informed Spintel 8 days in advance before the intended connection date for the new NBN. Again, no one ev...er reached out to me whatsoever from their side. I had to reach out to them multiple times and each agent give different versions of stories on what to expect. I have been trying to be nice to all the agents I came across but I am shocked how the company doesn't do their work. I am not sure if it's their company's poor management rendering these orders overlooked. I cannot believe that how poorly the company is coordinated for even fulfilling the most basic stuff. SHAME ON YOU Spintel for wasting hours of my time and breaching all your promise. Really, SHAME ON YOU.
Good service so far on NBN Fixed Wireless
My connection is good now after a visit from a tech. Antenna was replaced and the speed increased. Spintel were very good at investigating my speed issue. I am very happy with the service the staff offered.
Questions & Answers
Can the person who responds to these reviews please provide me with assistance via a private message regarding my installation today?
The people I have been speaking to via WhatsApp and also via Phone have been no help in assisting with my queries, but the person responding here seems to know what they are talking about.
Hi Romina, I have sent you a private message for the SpinTel account details so that I can check your order and assist your further.
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$64.95|
|Typical Evening Download Speed||45.0 Mbps|
|Max Download Speed||50 Mbps|
|Max Upload Speed||20 Mbps|
|Packages Available||Bundle and Standalone|
|Contract||Monthly and Set Period|
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