Worst internet I've ever had
Internet speed was rarely above 10 mbs using spintel speed test.
The support team will easily waste 6 hours of your time testing and troubleshooting the same thing over and over again.
In the end they could provide no resolution even when connecting to the NBN box directly (not needing a modem). But will still happily try sell you their modem as a fix.
Had no issues with the previous provider and couldn't even stream a Netflix movie the same day after switching. As soon as I cancelled spintel and moved to Belong with the same router, it was ...perfect. Never less than 25mbs. Don't waste you time and energy here. They still take your money even if you cancel after 1 day of terrible service - disgrace. Update - after FINALLY engaging the ombudsman, spintel offered to refund the month fee (after rejecting their initial offer). Just shows they don't want people with power digging around for the truth.
- Standard 25
AVOID USING SPINTEL! No customer service over the phone, they tell you to go online when you have no internet!
I was without internet for weeks, and the call support line put me on indefinite hold for over 12 hours all in all, including a call back service that either doesn't call you back or calls and puts you on indefinite hold ponce again. Spintel directs the customer to use the internet to report faults but no one there seems to twig that if I don't have internet I can't file the fault online. Finally I bought a temporary service from another provider to hotspot internet so I could file a report online. That worked, with Kim and others assisting ...me to get the fault reported and follow it up to resolution. Meanwhile they sent me an invoice for the full amount in spite of being without service for weeks. I have requested a refund of that so we will see what happens. All in all I am terribly disappointed in the level of service, especially that one can no longer call and have issues resolved. I would recommend avoiding Spintel until they get their call line fully operational.
- Standard 25
SpinTel takes advantage of pensioners
When we first tried them we ran through every question with the sales team to make sure the product would be fit for purpose and fit for use with emails confirming the details.
Regardless of this the Spintel sales team decided to make written promises of things they subsequently failed to supply, these included.
Ability to manage the phone independent to NBN service
Seamless installation (no need for pensioners to do technician tasks and no downtime)
Preconfigured router option to their service
Support when we needed it during the install.
...But in the end Spintel have broken the Australian Consumer Laws and left pensioners without a phone service or internet for weeks without any backup service, lies and dishonestly and no understanding of Australian Laws. Worst of all the stability and quality of the service is barely usable, the phone service certainly is not and the service stability is barely good enough for casual web browsing.
Horrible CUSTOMER SERVICE
I tired getting in touch with the customer service in regards to my query but boy the wait time is horrible.
Funny part is that when I select the option as a new customer then the call gets acknowledged but no service for existing or new customers.
WILL NEVER USE OR RECOMMEND SPINTEL TO ANYONE.
Very poor service. Charges everywhere!
I am always having invoicing issues with this guys. Keep your eyes close in the invoice because they say no nasty fees, but they are always putting something under there that you need to pay for.
I've asked them to take me out of the direct debit credit, as if there is an issue, they charge you $15. Which is 25% of the cost already. But apparently you can't. I don't know what is going to be on my account when they charge... I'm not always thinking in my internet.
In addition, I've asked them to lower my play to the basic, and they are still charging me. You make a mistake you pay $15. They make a mistake, you also pay. RIDICULOUS!
When you call them, you have to wait forever. They also promote a whatsapp, but they never reply it.
worst service ever
The plan was given to me 45,but changed to 20 without notice.Then they changed to another plan and told me the plan was 55$ but charged me 60$ without explanation.I tried to contact them but now to contact them for two weeks sofar.There are 3 way to contact 1.online chat is not working ,no one there ,you talk to your self.2 Call back ,asked for call back for two weeks ,no call back at all.3.I call them with their phone no.No one answer,and auto cut off the line.just wast time to call their phone no.If you cannot provide the service why you list the way to contact you and wast my time to do it.the service is worst ever in my life.
Also,the speed is very unstable and line is dropped about 10-20 times a day.Worst service,ever!
Love to take your money & quick to disconnect
Very quick to charge, equally as quick to disconnect, never get around to provide you with any service even paid.
Even when connected the speed is horrible with frequent jitters and dropouts. I've had better internet in Angola!
All these extra fluff about customer service is just really having functional automated callback system and clueless operator that lives in the Phillipines who need to "escalate" at the slightest of things that went wrong
Stay away - better off with no frills and zero customer service telcos like TPG instead
faulty online order with no Activation date mentioned
I do the ordered online and no any activation date selection for customer . Once you put your details in and place an ordered, it activated a few hours then charges you for a whole month fees without asking you the activation date. Its so confused customer who doesn't know what's happen behind , still thinking there's a process to order a activation date. Whatever request them to postpone the service start from later days but rejected by them. And if you want cancellation , they will charge your a whole month fees. I won't use this service again .
- Standard 25
Slow with occasional disconnections
High latency, slow (~14 mbps) in pick and off-pick hours. Netflix was buffering most of the time and webpage loading taking longer than normal; very boring experience, don’t recommend wasting time. Had occasional disconnections waiting for almost an hour with support to resolve the issue.
Disappointing service given the reviews
Changing away from this ISP immediately- followed the guides with my BYO compatible modem without success. Day four without internet now after terrible support provided. First technician was helpful but just confirmed I’d followed the guide properly- from there downhill. Not contacted in the timeframe advised. When I called again the next support person was awful. Talked at me without listening. Failed again to contact me in the timeframe. While my modem is listed, unlocked and working fine with my previous provider (internode, TPG modem), I acknowledge there could still be a problem on my end but the support has been unacceptably bad.
Very bad customer service and billing enquiry management
Spintel charged me for an NBN service connected to an address I don't even live in. The customer service did not get their facts right and even after requesting them to amend the billing for charging me incorrectly, they refused to do it. I was also charged hidden fees apart from the standard nbn fee that was advertised on their promo bundle. An extra mobile plan for $9.95 + 4GB was advertised as inclusive of the NBN bundle but they failed to activate it on time, costing me an extra $12 for a 1 GB data block.
On the date the NBN was supposed t...o be connected, they did not even update me on the status of the connection (all I received was a text message saying that it was in progress). Then when I called them up the next day (because still no update of the connection), the customer service person was quite unsure and later confirmed it was connected but she could not explain why I did not have any internet service. My modem was configured properly but she later used it as an excuse because she was not sure what else to say. Completely annoying for a customer who also has to deal with the stresses of moving home. Their web purchase order form is also not to be trusted as it does not allow you to tailor your order according to your specific situation such as relocation. To add to this, the web form crashed while filling the details of the order but had managed to be processed internally as a separate order. The customer service was advised that the web form malfunctioned but they conveniently ignored the instructions given for an order change including the specific details of the location for the NBN and the order start date. If you want to get duped, choose NBN with Spintel. It's a shame because I had a mobile plan with them for years before this whole debacle happened. Trust with them destroyed now!
Avoid this company
This is the worse service ever it can not maintain a speed it's up an down like a yo yo.
They blame the nbn the nbn comes out replaces every thing I get great internet for 1 day then it goes again.
I would avoid at all costs.
Claim their customer service is in Australia however it is offshore.
Currently without internet as the transfer has occurred but they are too incompetent to assist.
The only way you can contact them in via phone when you have no internet connection and telephone staff don’t know anything.
No service available, it was quicker to disconnect and reconnect with another service than wait for Spintel to acknowledge the issue.
Spintel notified me that they were sending a technician to my address without my request or permission. Service dropped out the day before the technician was due to visit, customer service were contacted and stated they would not look into the problem as a technician was visiting the following day.
I was give a 4 hour window for the technician to visit, they didn't show up.
I received a text message notifying me ...
Do not use this company !!!!
They connected me quickly however 3 days later no service.
After trying to sort things out for an hour over the ph with a technician he said “He could not do anymore and he has raised a request for NBN to assist which maybe a few days!!!! That’s it !I
During the initial 3 days that they did provide the service only 1 time out of 7 was the speed over 12 Mbps. I joined up for the 25 mbps speed.
So, after 2 days without service at all and no call, I cancelled the service and they still charged me a month. They would only send emails at no point apart from the technician did I speak to anybody. Numerous calls and wasted time with this company.
I need a reliable service provider THIS IS NOT ONE.
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you ...want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan. For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||24Mbps|
|Promotional Monthly Price||$49.00|
"Enjoy $10.95 off your plan for first 6 mths offer available for new registrations (usually $59.95/mth)"
|Typical Evening Upload Speed||4Mbps|
|Packages Available||Bundle and Standalone|
|Max Download Speed||25 Mbps|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.