Slow speeds and network congestion in WA.
Switched to SpinTel from another cheaper provider (who was far better than SpinTel) and found out after that they have no POP in WA, therefore the speed and ping are terrible. The back end of their network is subpar with several network issues experienced in the three days I was with them. I was charged for a full second month although I was with them for three days and experienced constant network congestion and issues. This is in their T&Cs, but a pretty unfair way to bill customers. This ISP would probably be fine if you live in NSW or VIC but I have since moved to another ISP who has a presence in WA and now I get the speeds I pay for.
A bit slow, but I'm happy with it
I have only had it for one week. speeds never reached 5mps. I contacted the tech team and they phoned me 3 times and did adjustments their end. now I get 8 - 9mps and even one at 10. This is still a long way from their claimed 21mps. I have tried 3 different speed test sites....Spintel 10.1mps Fast.com 10mps Ookla 22.08mps!!!!! Cheap monthly payments and free phone calls......I wont change.
Spintel try very hard to satisfy customers.
Spintel have always tried hard to provide great service. Recently they have been giving me as much help as possible to deal with NBN issues which are beyond Spintel's control.
It's a shame that the $55 billion NBN is such a disaster.
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you ...want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan. For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||24Mbps|
|Promotional Monthly Price||$49.00|
"Enjoy $10.95 off your plan for first 6 mths offer available for new registrations (usually $59.95/mth)"
|Typical Evening Upload Speed||4Mbps|
|Packages Available||Bundle and Standalone|
|Max Download Speed||25 Mbps|
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