Leister was very helpful
So far everything is working to my satisfaction and hopefully will stay that way and not be too slow. I recommend Spintel to my friends as being a reliable provider
Fantastic trouble shooting
Kylie gave Great service in finding the source of My problem with my house wiring. Kylie spent more than 90 minutes working on the problem until it was solved. Thanks
Great customer service by Chris.
Great customer service by Chris. There was a issue with double charging for my NBN Spintel connection. But, Chris promised me that he will look into the matter and get me the refund before the next bill and he did!!!! Thanks Chris.
I was experiencing poor downoad speed. John suggested I was not on the right plan for my needs and upgraded. His service has fast and helpful. I will continue to monitor downoad speed through the week and expect it to be better.
Rhea has helped me through th problem she was excellent
I had a direct debit issue and Rhea patiently assisted me . No issue with internet except am I getting enough speed it tends to get a bit slow at times can you check
AMAZING Customer Service from Belle
I had issues with my NBN and called to cancel my internet. The first caller did not process my request and I was issued a bill. I called through again and Belle resolved my problem for me and was uber professional and nice. Thanks Belle :)
This is perfect
She was very cool to solve my issue without getting irritating
great staff never a problem
Everything is so easy.
Excellent and genuine Customer Service
Very easy to deal with
you are the best
A bit slow, but I'm happy with it
I have only had it for one week. speeds never reached 5mps. I contacted the tech team and they phoned me 3 times and did adjustments their end. now I get 8 - 9mps and even one at 10. This is still a long way from their claimed 21mps. I have tried 3 different speed test sites....Spintel 10.1mps Fast.com 10mps Ookla 22.08mps!!!!! Cheap monthly payments and free phone calls......I wont change.
Spintel try very hard to satisfy customers.
Spintel have always tried hard to provide great service. Recently they have been giving me as much help as possible to deal with NBN issues which are beyond Spintel's control.
It's a shame that the $55 billion NBN is such a disaster.
Speed problem and NBN phone connection intermittent
Contacted Spintel as I wanted to change my plan speed from Std 25 to 50Mbps as my average speed was down to about 11/1 and I was experiencing some problems with streaming. I couldn't find a way to do this from Spintel's website without changing my capped data size, which I didn't want to do, so I started a chat with Emmanuelle.
She resolved the speed change application very promptly.
I had a further problem with the NBN phone connection that would connect intermittently on the Netcomm NF17ACV router. Emmanuelle, once again, helped with that. The router obviously had some issues as a reset seemed to help but a factory reset seems to have sorted the problem out.
Most grateful for the help.
Thanks very much.
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you ...want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan. For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||24Mbps|
|Promotional Monthly Price||$49.00|
"Enjoy $10.95 off your plan for first 6 mths offer available for new registrations (usually $59.95/mth)"
|Typical Evening Upload Speed||4Mbps|
|Packages Available||Bundle and Standalone|
|Max Download Speed||25 Mbps|
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