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Spintel Standard 25
4.3 from 576 reviews · View Statistics
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.3 (7)
  • Transparency
    4.3 (7)
  • Customer Service
    5.0 (8)
  • Adequate Speeds Yes · No (9)
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Terry
Terry
  • 2 reviews

Perfect,

published

Iv been with spintel for ADSL then NBN for well over 6 years & our mobiles also with not 1 issue whatsoever, very reasonably priced, no hiccups with service & the online help superb unlike most other carriers iv used in the past …

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeWireless
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
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Robk
RobkMid North Coast, NSW
  • 3 reviews

Leister was very helpful

published

So far everything is working to my satisfaction and hopefully will stay that way and not be too slow. I recommend Spintel to my friends as being a reliable provider

Value for Money
4/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
Start DateOctober 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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Fantastic trouble shooting

published

Kylie gave Great service in finding the source of My problem with my house wiring. Kylie spent more than 90 minutes working on the problem until it was solved. Thanks

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeHFC (Cable)
Start DateJanuary 2010
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
SpinTel
Official RepSpinTelSend a private message

Hi, Thanks for your fantastic feedback, we appreciate you taking the time to leave us this review.
Cheers!
SpinTel Team

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Great customer service by Chris.

published

Great customer service by Chris. There was a issue with double charging for my NBN Spintel connection. But, Chris promised me that he will look into the matter and get me the refund before the next bill and he did!!!! Thanks Chris.

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTelSend a private message

Hi Monil, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

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ken
ken
  • 2 reviews

Thanks, John

published

I was experiencing poor downoad speed. John suggested I was not on the right plan for my needs and upgraded. His service has fast and helpful. I will continue to monitor downoad speed through the week and expect it to be better.

Customer Service
5/5
Incentivised Review No
Connection TypeI don't know
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTelSend a private message

Hi Ken, Very glad to hear you have had a good experience so far!
Thanks for sharing your feedback and we are glad to hear that our customer service team have been friendly and easy to communicate with.
Cheers!
SpinTel Team

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gordon p.
gordon p.Southwest, VIC

Rhea has helped me through th problem she was excellent

published

I had a direct debit issue and Rhea patiently assisted me . No issue with internet except am I getting enough speed it tends to get a bit slow at times can you check

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTelSend a private message
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Skyy D.
Skyy D.South East Queensland, QLD

AMAZING Customer Service from Belle

published

I had issues with my NBN and called to cancel my internet. The first caller did not process my request and I was issued a bill. I called through again and Belle resolved my problem for me and was uber professional and nice. Thanks Belle :)

Value for Money
1/5
Transparency
1/5
Customer Service
5/5
Incentivised Review No
Connection TypeI don't know
Start DateApril 2021
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
SpinTel
Official RepSpinTelSend a private message
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Next

This is perfect

published

She was very cool to solve my issue without getting irritating
great staff never a problem
Everything is so easy.
Excellent and genuine Customer Service
Very easy to deal with
you are the best

Incentivised Review No
Connection TypeFTTB (Fibre to the Building)
Adequate Speeds No
Contract TypeMonth-to-month
SpinTel
Official RepSpinTelSend a private message
Similar opinion? Write a review on ProductReview.com.au!
TGL
TGLSydney, NSW

Speed problem and NBN phone connection intermittent

published

Contacted Spintel as I wanted to change my plan speed from Std 25 to 50Mbps as my average speed was down to about 11/1 and I was experiencing some problems with streaming. I couldn't find a way to do this from Spintel's website without changing my capped data size, which I didn't want to do, so I started a chat with Emmanuelle.
She resolved the speed change application very promptly.
I had a further problem with the NBN phone connection that would connect intermittently on the Netcomm NF17ACV router. Emmanuelle, once again, helped with that. The router obviously had some issues as a reset seemed to help but a factory reset seems to have sorted the problem out.
Most grateful for the help.
Thanks very much.

Value for Money
5/5
Transparency
4/5
Customer Service
5/5
Incentivised Review No
Connection TypeI don't know
Start DateMay 2017
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
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Internet Service Providers

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Questions & Answers

Hilary B.
Hilary B.asked
Standard 25

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTelSend a private message
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Spintel Standard 25

Details

Compare all 7 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 24Mbps
Promotional Monthly Price $49.00
Promotional Offer

"Enjoy $10.95 off your plan for first 6 mths offer available for new registrations (usually $59.95/mth)"

Typical Evening Upload Speed4Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly
Data AllowanceUnlimited
Max Download Speed 25 Mbps
Compare all 7 SpinTel Internet
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