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SpinTel Standard 25
4.3 from 633 reviews · View Statistics
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Details

Compare all 8 SpinTel Internet
CategoryInternet Service Providers
Standard Monthly Price $59.95
Typical Evening Download Speed 25Mbps
Promotional Monthly Price $49.00
Promotional Offer

"Enjoy $10.95 off your plan for first 6 mths, offer available for new registrations (usually $59.95/mth)."

Typical Evening Upload Speed4Mbps
Max Upload Speed 5 Mbps
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly
Data AllowanceUnlimited
Max Download Speed 25 Mbps
Compare all 8 SpinTel Internet
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Reviews

  • Value for Money
    3.6 (14)
  • Transparency
    3.6 (16)
  • Customer Service
    4.1 (15)
  • Adequate Speeds Yes (6) · No (4)
Previous
Clear all
Next

Room to improve for customer service

published
  • Incentivised Review No
  • Connection TypeFTTC (Fibre to the Curb)
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Annie B.
Annie B.
  • 3 reviews

Constant Drop Outs

published
  • Value for Money
  • Transparency
SpinTel
BelleSpinTelSend a private message
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Frank P.
Frank P.
  • 2 reviews

Usually very good

published

Speed not consistant this has dropped below 6 mbs on two occasions when trying to get help over the phone very difficult was refered to a web site.had to ring sales to get transferred

  • Incentivised Review No
  • Connection TypeFTTN (Fibre to the Node)
SpinTel
BelleSpinTelSend a private message
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Craig
CraigPerth, WA
  • 10 reviews
  • 1 like

Slow speeds and network congestion in WA.

published

Switched to SpinTel from another cheaper provider (who was far better than SpinTel) and found out after that they have no POP in WA, therefore the speed and ping are terrible. The back end of their network is subpar with several network issues experienced in the three days I was with them. I was charged for a full second month although I was with them for three days and experienced constant network congestion and issues. This is in their T&Cs, but a pretty unfair way to bill customers. This ISP would probably be fine if you live in NSW or VIC but I have since moved to another ISP who has a presence in WA and now I get the speeds I pay for.

  • Value for Money
  • Transparency
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Richard Asmus
Richard AsmusNortheast, VIC
  • 4 reviews
  • 7 likes

New NBN connection

published

I have just had the NBN connected, so I have not had time to use it so I cannot comment on how reliable or the connectivity of the service. Norman was very helpful with the connection and set up process.
Thankyou

  • Incentivised Review No
  • Connection TypeFTTC (Fibre to the Curb)
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Great Customer Service!! But Connection Set Up Is a Let Down

published

Lili was very helpful on the phone and tried her best to help. Her customer service was 5 stars!! Although I really would like to leave a better review but unfortunately we have had issues connecting our internet and have not had a connection in weeks. Our Spintel service was accidently connected to our neighbours house and has caused alot of interruption as we work from home during the pandemic. I wish to leave a better review soon if they are able to fix it fast enough please:)

  • Transparency
  • Customer Service
SpinTel
Liam B.SpinTelSend a private message

Hi Shani, Kindly request you to provide your SpinTel account number or order number so that I can pull your records and will check what went wrong in your case and will try to provide a resolution ASAP.
Regards,
Anoop
Complaints Officer

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Caza
CazaSydney, NSW
  • 2 reviews
  • 2 likes

Leicester Customer Service

published

Leicester fixed my problem this morning as I had no internet since last night.
He was excellent at his job and solved it very quickly
He was also very friendly and respectful

  • Value for Money
  • Transparency
SpinTel
Official RepSpinTelSend a private message

Hi Caza, Thanks so much for writing a review of our service, we really appreciate it.
Cheers!
SpinTel Team

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Next

It met the description however I had issues with the website

published

The internet was fine and usually reached around 3.5 MB/s ( advertised up to 5). The part of the service that annoyed me was the website which is not very well designed and normally leads you to using other forms of communication for problem resolution. I would recommend anyone else use the Facebook Messenger option for help as it was very quick and helpful for me ( thank you Xyra).

  • Value for Money
  • Transparency
SpinTel
Official RepSpinTelSend a private message
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Roslyn Rose
Roslyn RoseNew South Wales

Wonderful help and assistance

published

My connection has been unreliable over the last week. Mostly I have had no connection at all. I have turned my modem on and off with no result many times.
I spoke with Mercy at Spintel who proceeded to check my connection and who has addressed this problem by ordering a new Modem. Thank you Mercy for your assistance.

  • Value for Money
  • Transparency
SpinTel
Official RepSpinTelSend a private message
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paula
paulaGreater Melbourne (Inner), VIC

Good Customer Service. Not so Good Internet

published

Elsa is great and fast. But internet is very slow and disconnects at all times of the day with or without rebooting. Finally just had enough and will disconnect as I don't need this anymore. thanks

  • Value for Money
  • Transparency
SpinTel
Official RepSpinTelSend a private message
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Helen
HelenHunter Region, NSW
  • 2 reviews

Pretty great!

published

NBN drops out sometimes which can be annoying, but for the price I am paying for unlimited data I can usually deal with it! I just switch to mobile data briefly.

  • Value for Money
  • Transparency
SpinTel
Official RepSpinTelSend a private message
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The reviewer stated that an incentive was offered for this review

Andrey
Andrey
  • 2 reviews

Ok for the money.

published

Had a few network issues and service interruptions in less than 6 months, but for the money I've paid it's ok. Was more stable with the other companies if pay extra 10$

  • Value for Money
  • Transparency
SpinTel
Official RepSpinTelSend a private message
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Initial hectic setup but solved with assistance from tech support!

published

The connection is quite stable so far and I like that now Spintel provide IT support on WhatsApp. 100% recommend this channel for troubleshooting as photos can be sent through and friendly staff (I got Donnalyn!) can identify the problem and help!

  • Value for Money
  • Transparency
SpinTel
Official RepSpinTelSend a private message

Hi, Thanks so much for your review, we are grateful to read about your experience with our support team. We are glad that you love our chat support.

Regards,
SpinTel Team

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Gerard
GerardGreater Melbourne (Inner), VIC

Wi fi speed not as listed

published

Wi fi speed for Spintel plan NBN 25/5 (Standard 25) Evening speed as 21Mbps between but I only get less then 10 Mbps on average. That is less then half the listed typical evening speed listed and in that is off peak times as well. Understand that is only an average speed time listed and it always various depending on traffic but the speed is well below 50% that is listed.

  • Value for Money
  • Transparency
SpinTel
Con G.SpinTelSend a private message

Hi Gerard, if you're only getting 10Mbps we will need to troubleshoot and resolve the issue. FTTC services should be receiving close to max. Can you shoot through your account details and we'll take a look?

Cheers
CG

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Fork in an outlet
Fork in an outletSouth East Queensland, QLD
  • 3 reviews

Frequent outages, but dedicated customer support

published

The connection itself is incredibly unreliable, we're having issues weekly at minimum. But despite the issues with the service itself, I can only sing the praises of the customer support team that always goes above and beyond to resolve our problems. Thanks Joie!

  • Value for Money
  • Transparency
SpinTel
Official RepSpinTelSend a private message
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Questions & Answers

Hilary B.
Hilary B.asked
Standard 25

Does this service provide free phone service from landline to local phone services and mobile phones

1 answer
SpinTel
Official RepSpinTelSend a private message
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