Reviewer Photos & Videos
Excellent and very professional customer service. The responses from the support technician / engineer were prompted and professional. In general, The connection was reasonable reliable. The problem occurred due to NBN network, customers were not informed / updated on time.
- Standard 25
Great Customer Service
John helped me to reconnect to the internet. He was very patient and gave clear instructions to help me re-connect. He was polite and very friendly throughout the call. I didn't have to wait very long for customer service to help me with my problem.
Fast and reliable
Fast and reliable broadband, no issues in getting setup, and great customer service from start to end particularly form Leister! I would highly recommend Spintel if you are looking for a new provider.
Had a trouble setting up modem. Customer service is very helpful. It was almost an hour conversation on the phone. Kylie was so exceptional and friendly (from Sydney!) highly recommended!
Great customer service
Kylie did a great job in helping me solve my technical issues. She was very experienced and was able to help me very quickly. I was very impressed. Great service!
Reasonably priced and prompt response to any service request.
I have been a customer of Spintel for over 2 + years and apart from couple of disruptions which were promptly attended to, never faced any problem. I recommended them on reasonably priced, good speeds and prompt response. Thanks Carol for quick response.
Perfect service and great agents to reach out for
Overall was alright but do experience some dropouts once in a while and after a night or two the service will be back to normal. Had issue with relocating service but agent over the phone was super helpful to walk me through the reconfiguration of modem until I get my connection back
I needed my nbn turning off for a while, done with a phone call thank you very much
I also had to verify that my new card I’d entered was working fine
Amazing patience , knowledge & assistance configuring my modem by Spintel
I had no idea how to connect the modem sent to me. But Carol from Spintel was so amazing and patient with me. This enabled me, a woman in her 70s, to have success in configuring my
Modem & connecting my internet. This has been a HUGE boost to my self confidence to be able to do this & have some understanding of how it works. I can only thank Carol for her clear instructions and knowledge which has now made me feel capable again! This is so very important for elderly people who feel inferior because new technology can be confusing at times. Well done Carol & Spintel !
leister was fantastic really helpful
What a beautiful person she was so helpful to me and she was so patient with me because I am not very computer smart and she stuck by me for a long time you are lucky you have such a patient worker in leister thanks again to her for her help
Been with Spintel for yearrrrs
Customer service is excellent. Been a long time customer of Spintel and am happy with what I receive. Carol is an excellent customer service representative. Rates are the best you can get. Speeds at the 25mbps are perfect for 4k streaming.
One of the best NBN Providers I have dealt with
After continued frustrations with Telstra raising the price of my grandparents NBN Phone and Internet bundle over the years I decided to give Spintel a go as they are one of the cheapest providers and have excellent reviews.
Not only have my grandparents been saving $20/month and getting the same speeds, they were also able to keep the same landline number they've had for over 50 years, along with similar call inclusions they were getting with Telstra!
If you're looking for a ISP that has great customer service and support and great value for money then Spintel is definitely right for you.
I was having alot a trouble and mercy was extremely patient with me on connecting the nbn thankyou mercy for Lind patience excellent work ethic and happy bday have a great day
Customer service on WhatsApp is incredible
Connection was good, I think because the modem is in the other end of the house sometimes caused issues with work calls but was absolutely perfect for TV and all other uses. Very happy with the assistance I received from Rhes on WhatsApp, couldn’t be happier
Service is good.
Great service by Jean who helped me to set up my account. Step by step help provided and Jean ensured I was able to log in after the set up. Excellent help. Thank you Jean!
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you ...want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan. For More details: https://www.spintel.net.au/home-internet/nbn
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers|
|Standard Monthly Price||$59.95|
|Typical Evening Download Speed||24Mbps|
|Promotional Monthly Price||$49.00|
"Enjoy $10.95 off your plan for first 6 mths offer available for new registrations (usually $59.95/mth)"
|Typical Evening Upload Speed||4Mbps|
|Packages Available||Bundle and Standalone|
|Max Download Speed||25 Mbps|
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